HPA 332 EXAM 1 | PRACTICE QUESTIONS & ANSWERS | COMPREHENSIVE HEALTH
PROFESSIONS STUDY GUIDE 2026/2027
Direct care settings - correct answer ✔✔provide care directly to a patient, resident, or client
who seeks services from the organization.
Non-direct care settings - correct answer ✔✔not directly involved in providing care to persons
needing health services; support the care of individuals through products and services made
available to direct care settings
Definition of Management - correct answer ✔✔The process, comprised of social and technical
functions and activities, occurring within organizations for the purpose of accomplishing
predetermined objectives through human and other resources.
(Managers work through others to accomplish organizational goals.)
Six management functions - correct answer ✔✔Planning, Organizing, Staffing, Controlling,
Directing, Decision Making
Planning - correct answer ✔✔set a direction and determine what needs to be accomplished. It
means setting priorities and determining performance target
(Plans must have goals that are measurable)
organizing - correct answer ✔✔Refers to the design of the organization or the specific division,
unit, or service the manager is responsible for. Determining positions, teamwork assignments,
and distribution of authority and responsibility are critical components of this function. ( who is
going to do what, and how )
staffing - correct answer ✔✔Acquiring and retaining human resources ( Retention is one of
most daunting tasks facing organizations / Percentage of Nurses leave profession in the first year
is -30%
, controlling - correct answer ✔✔monitoring staff activities and performance and taking the
appropriate actions for corrective action to increase performance.
directing - correct answer ✔✔initiating action in the organization through effective leadership
and motivation of, and communication with, subordinates
decision making - correct answer ✔✔making effective decisions based on consideration of
benefits and the drawbacks of alternatives. ( People in business have difficulty making decisions
because of the repercussions that come from them )
Managerial Competencies- requisite qualities to perform certain functions - correct answer
✔✔Conceptual skills, Technical skills, Interpersonal skills
Conceptual skills - correct answer ✔✔ability to think critically and analyse problems
Technical skills - correct answer ✔✔reflect expertise or ability to perform a task and have
answers employees need
Interpersonal skills - correct answer ✔✔manage, communicate, and work well with others
Line managers - correct answer ✔✔supervise other employees and managerial positions
Staff Managers - correct answer ✔✔carry out work and advise their bosses
Functional organizational structure - correct answer ✔✔pyramid shaped hierarchy. Size and
complexity will dictate structure; large organizations will have deep vertical structures Often
strict chain of command and line of reporting. Some advantages: specific division of labor and
clear lines of reporting and accountability
PROFESSIONS STUDY GUIDE 2026/2027
Direct care settings - correct answer ✔✔provide care directly to a patient, resident, or client
who seeks services from the organization.
Non-direct care settings - correct answer ✔✔not directly involved in providing care to persons
needing health services; support the care of individuals through products and services made
available to direct care settings
Definition of Management - correct answer ✔✔The process, comprised of social and technical
functions and activities, occurring within organizations for the purpose of accomplishing
predetermined objectives through human and other resources.
(Managers work through others to accomplish organizational goals.)
Six management functions - correct answer ✔✔Planning, Organizing, Staffing, Controlling,
Directing, Decision Making
Planning - correct answer ✔✔set a direction and determine what needs to be accomplished. It
means setting priorities and determining performance target
(Plans must have goals that are measurable)
organizing - correct answer ✔✔Refers to the design of the organization or the specific division,
unit, or service the manager is responsible for. Determining positions, teamwork assignments,
and distribution of authority and responsibility are critical components of this function. ( who is
going to do what, and how )
staffing - correct answer ✔✔Acquiring and retaining human resources ( Retention is one of
most daunting tasks facing organizations / Percentage of Nurses leave profession in the first year
is -30%
, controlling - correct answer ✔✔monitoring staff activities and performance and taking the
appropriate actions for corrective action to increase performance.
directing - correct answer ✔✔initiating action in the organization through effective leadership
and motivation of, and communication with, subordinates
decision making - correct answer ✔✔making effective decisions based on consideration of
benefits and the drawbacks of alternatives. ( People in business have difficulty making decisions
because of the repercussions that come from them )
Managerial Competencies- requisite qualities to perform certain functions - correct answer
✔✔Conceptual skills, Technical skills, Interpersonal skills
Conceptual skills - correct answer ✔✔ability to think critically and analyse problems
Technical skills - correct answer ✔✔reflect expertise or ability to perform a task and have
answers employees need
Interpersonal skills - correct answer ✔✔manage, communicate, and work well with others
Line managers - correct answer ✔✔supervise other employees and managerial positions
Staff Managers - correct answer ✔✔carry out work and advise their bosses
Functional organizational structure - correct answer ✔✔pyramid shaped hierarchy. Size and
complexity will dictate structure; large organizations will have deep vertical structures Often
strict chain of command and line of reporting. Some advantages: specific division of labor and
clear lines of reporting and accountability
