TICO is funded by:
ANSWER
Ontario registrants
TICO works with consumers to ensure that
ANSWER
they are aware of their rights under Travel Industry Act, 2002
TICO enhances industry professionalism in many ways, including
ANSWER
maintaining an informative and up-to-date website
The registration and inspection of travel businesses in Ontario is conducted by
ANSWER
the Travel Industry Council of Ontario (TICO)
The Travel Industry Act, 2002 defines travel agent as
ANSWER
a person who sells travel services provided by another person
The Travel Industry Compensation Fund applies to
ANSWER
Manitoba consumers who purchase travel from an Ontario travel agency
1
,In cases where the Registrar issues a false advertising order because a registrant's advertis-
ing violates the Act, when does the order take effect?
ANSWER
immediately
ABC agency is promoting a resort on its website. It has included an artist's drawing of the re-
sort as part of the representation. Would TICO approve of this?
ANSWER
yes, as long as the drawing is accurate and the representation states that the drawing is not
a photograph
When a travel agent publishes a price in a tour brochure or similar representation, Ontario
Regulation 26/05 demands that he or she show
ANSWER
All taxes except PST, GST and HST
The statement included on the customer's invoice says that price increases are permitted.
The customer will have to pay more if the price is increased by
ANSWER
5% before the customer has paid in full
Joe Smith purchases travel services from ABC agency, which includes a scheduled flight. Joe
may be entitled to a full immediate refund or comparable alternative travel services if the
scheduled flight is delayed by
ANSWER
c. 25 hours
Whose responsibility is it to check that a client's accommodation is going to be in the same
condition as when it was described to the client at the time of purchase?
ANSWER
2
, c. registrant
Which item takes precedence over other claims on the Travel Industry Compensation Fund?
Payments for
ANSWER
c. trip completion
Joe Smith purchases a package tour from ABC agency that includes a return economy flight.
The airline end supplier becomes bankrupt during Joe's trip and he is stranded at the desti-
nation. Will his trip completion expense claim be successful?
ANSWER
b. no, because trip completion expense claims may only be made when a trip cannot be
completed because travel services were not provided as a result of the failure of a registrant
A consumer who wishes to make a standard claim on the Compensation Fund for travel ser-
vices paid for but not provided must do so
ANSWER
d. within six months of the registrant's or end supplier's failure
According to the Travel Industry Act, 2002, which of the following must be compliant with
the Education Standards in a travel agency?
ANSWER
b. all staff providing information about travel services to the public
What is the maximum penalty for a corporation that commits an offence under the Travel
Industry Act, 2002?
ANSWER
a. $250,000
3
ANSWER
Ontario registrants
TICO works with consumers to ensure that
ANSWER
they are aware of their rights under Travel Industry Act, 2002
TICO enhances industry professionalism in many ways, including
ANSWER
maintaining an informative and up-to-date website
The registration and inspection of travel businesses in Ontario is conducted by
ANSWER
the Travel Industry Council of Ontario (TICO)
The Travel Industry Act, 2002 defines travel agent as
ANSWER
a person who sells travel services provided by another person
The Travel Industry Compensation Fund applies to
ANSWER
Manitoba consumers who purchase travel from an Ontario travel agency
1
,In cases where the Registrar issues a false advertising order because a registrant's advertis-
ing violates the Act, when does the order take effect?
ANSWER
immediately
ABC agency is promoting a resort on its website. It has included an artist's drawing of the re-
sort as part of the representation. Would TICO approve of this?
ANSWER
yes, as long as the drawing is accurate and the representation states that the drawing is not
a photograph
When a travel agent publishes a price in a tour brochure or similar representation, Ontario
Regulation 26/05 demands that he or she show
ANSWER
All taxes except PST, GST and HST
The statement included on the customer's invoice says that price increases are permitted.
The customer will have to pay more if the price is increased by
ANSWER
5% before the customer has paid in full
Joe Smith purchases travel services from ABC agency, which includes a scheduled flight. Joe
may be entitled to a full immediate refund or comparable alternative travel services if the
scheduled flight is delayed by
ANSWER
c. 25 hours
Whose responsibility is it to check that a client's accommodation is going to be in the same
condition as when it was described to the client at the time of purchase?
ANSWER
2
, c. registrant
Which item takes precedence over other claims on the Travel Industry Compensation Fund?
Payments for
ANSWER
c. trip completion
Joe Smith purchases a package tour from ABC agency that includes a return economy flight.
The airline end supplier becomes bankrupt during Joe's trip and he is stranded at the desti-
nation. Will his trip completion expense claim be successful?
ANSWER
b. no, because trip completion expense claims may only be made when a trip cannot be
completed because travel services were not provided as a result of the failure of a registrant
A consumer who wishes to make a standard claim on the Compensation Fund for travel ser-
vices paid for but not provided must do so
ANSWER
d. within six months of the registrant's or end supplier's failure
According to the Travel Industry Act, 2002, which of the following must be compliant with
the Education Standards in a travel agency?
ANSWER
b. all staff providing information about travel services to the public
What is the maximum penalty for a corporation that commits an offence under the Travel
Industry Act, 2002?
ANSWER
a. $250,000
3
