Question # 1: A registrant has been selling XYZ Resort since the resort opened in 1995. The
registrant still uses a photograph of the resort from 1995 in the brochure to show off the lo-
cation's beauty. In fact, the resort has NOT been upgraded or renovated since 1995 and has
become run down and outdated. Has the registrant done anything wrong in its representa-
tion on its website?
ANSWER
The correct answer is: Yes, because the photograph does not accurately depict the current
condition of the resort
Question # 2: According to the Travel Industry Act, 2002, a travel retailer does NOT have to
inform a customer before booking:
ANSWER
The correct answer is: That some days can be cloudy, even in a sun destination
Question # 3: TICO works with which three groups to carry out its mandate?
ANSWER
The correct answer is: The travel industry, the provincial government, consumers
Question # 4: Fatima, the travel counsellor, concludes the sale with the customers and tells
them to go to Global Affairs Canada website to find out what documents they need. She
thinks that Canadians may need a visa for the chosen destination, but she does not have the
website on hand. Fatima's advice is:
ANSWER
The correct answer is: Insufficient because a travel counsellor must advise customers about
the specific travel documents needed
Question # 5: Who is the Statutory Director appointed by?
1
, ANSWER
The correct answer is: The TICO Board of Directors
Question # 6: A couple gives their travel counsellor a deposit for a package tour. They obtain
a receipt from her that says, "Balance of $500.00 due on September 27, 2022." The counsel-
lor has also added the comment, "As discussed, some charges are non-refundable." TICO
would view this receipt as:
ANSWER
The correct answer is: Inadequate because, by law, the travel counsellor must identify
charges that are non-refundable
Question # 7: The best description of Ontario's Travel Industry Act, 2002 is that it
ANSWER
The correct answer is: Sets down the rules under which travel retailers and travel wholesal-
ers must operate in Ontario
Question # 8: The phrase "to regulate consumer protection by promoting awareness, educa-
tion, and compliance as part of the efficient and effective regulation of Ontario's travel in-
dustry" is the:
ANSWER
The correct answer is: Mission statement of TICO
Question # 9: When a registered Ontario travel agency/website has gone bankrupt, in which
scenario would a consumer be reimbursed by the Compensation Fund?
ANSWER
The correct answer is: A package tour of the Canadian Rockies was purchased by a consumer
from the bankrupt registered travel agency/website but not provided to them
Question # 10: Sally Smith belongs to a travel program. She saves up her points for two years
until she has enough for a vacation package at a sun destination. The travel wholesaler
noted in the brochure that the trip was valued at $2,500.00. After Sally transfers the points
2
registrant still uses a photograph of the resort from 1995 in the brochure to show off the lo-
cation's beauty. In fact, the resort has NOT been upgraded or renovated since 1995 and has
become run down and outdated. Has the registrant done anything wrong in its representa-
tion on its website?
ANSWER
The correct answer is: Yes, because the photograph does not accurately depict the current
condition of the resort
Question # 2: According to the Travel Industry Act, 2002, a travel retailer does NOT have to
inform a customer before booking:
ANSWER
The correct answer is: That some days can be cloudy, even in a sun destination
Question # 3: TICO works with which three groups to carry out its mandate?
ANSWER
The correct answer is: The travel industry, the provincial government, consumers
Question # 4: Fatima, the travel counsellor, concludes the sale with the customers and tells
them to go to Global Affairs Canada website to find out what documents they need. She
thinks that Canadians may need a visa for the chosen destination, but she does not have the
website on hand. Fatima's advice is:
ANSWER
The correct answer is: Insufficient because a travel counsellor must advise customers about
the specific travel documents needed
Question # 5: Who is the Statutory Director appointed by?
1
, ANSWER
The correct answer is: The TICO Board of Directors
Question # 6: A couple gives their travel counsellor a deposit for a package tour. They obtain
a receipt from her that says, "Balance of $500.00 due on September 27, 2022." The counsel-
lor has also added the comment, "As discussed, some charges are non-refundable." TICO
would view this receipt as:
ANSWER
The correct answer is: Inadequate because, by law, the travel counsellor must identify
charges that are non-refundable
Question # 7: The best description of Ontario's Travel Industry Act, 2002 is that it
ANSWER
The correct answer is: Sets down the rules under which travel retailers and travel wholesal-
ers must operate in Ontario
Question # 8: The phrase "to regulate consumer protection by promoting awareness, educa-
tion, and compliance as part of the efficient and effective regulation of Ontario's travel in-
dustry" is the:
ANSWER
The correct answer is: Mission statement of TICO
Question # 9: When a registered Ontario travel agency/website has gone bankrupt, in which
scenario would a consumer be reimbursed by the Compensation Fund?
ANSWER
The correct answer is: A package tour of the Canadian Rockies was purchased by a consumer
from the bankrupt registered travel agency/website but not provided to them
Question # 10: Sally Smith belongs to a travel program. She saves up her points for two years
until she has enough for a vacation package at a sun destination. The travel wholesaler
noted in the brochure that the trip was valued at $2,500.00. After Sally transfers the points
2
