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1. According to Maslow's Hierarchy of Needs, which level is
pursued only once all other needs have been met?
A) Self-esteem
B) Love and belonging
C) Self-actualization
D) Safety and security
Answer: C
Rationale: Self-actualization is the highest level in Maslow's
hierarchy, representing the fulfillment of one's potential. It is
pursued only after basic physiological, safety, love, and esteem
needs have been met .
2. Carl Rogers coined which term to describe an expression of
total love and respect, no matter what the problem?
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,A) Phenomenological approach
B) Unconditional positive regard
C) Humanistic theory
D) Fully functioning human being
Answer: B
Rationale: Carl Rogers, a prominent humanistic psychologist,
coined the term "unconditional positive regard" to describe
accepting and respecting a person without judgment, regardless of
their actions or circumstances .
3. Why is it important for all members of the dental team to
respect the patient's decision to discontinue treatment?
A) To remain in compliance with HIPAA regulations
B) To meet the patient's needs and understand his or her motives
C) To avoid complaints filed with the state dental board
D) To decrease the number of past due accounts
Answer: B
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,Rationale: Respecting a patient's decision to discontinue treatment is
essential for understanding their needs and motives. This patient-
centered approach builds trust and may encourage future return to
care .
4. The study of human psychology—what people want, why they
react, what makes them happy, and how they relate to others—
is referred to as:
A) Fully functioning human beings
B) Humanistic theory
C) Hierarchy of needs
D) Life cycle assessment
Answer: B
Rationale: Humanistic theory explores the psychology of human
beings, including their motivations, reactions, happiness, and
relationships. This theory emphasizes the inherent goodness of
people and the importance of self-actualization .
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, 5. Which of the following is the correct way to address a new
patient?
A) Patients who are older than staff should not be addressed by
their first names
B) Use the patient's title (Mr., Mrs., Ms., or Dr.) and last name,
unless requested otherwise
C) Use the patient's first name to convey a friendly atmosphere
D) Call the patient Madam or Sir while in the waiting room
Answer: B
Rationale: Using a patient's title and last name shows respect and
professionalism. This is the preferred approach unless the patient
explicitly requests to be addressed differently .
6. How can the dental staff ensure patients that appropriate
infection controls are in place?
A) Post a sign in the restroom stating employees must wash hands
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