NENA ENP STUDY GUIDE LATEST
EXAM QUESTIONS AND
ANSWERS 2026 - 2027
Record Not Found
A query on a mobile directory number will always return a
___________.
Party Line
A two __________ will not always provide correct ANI/ALI
information following a 911 call. The type of service does not allow the
system to distinguish which party called 911. In the case of a four
___________ service, no ANI/ALI data will be provided and a message
on the display will state "ANI failure".
Dual Service
Service offering which supplies the same dial tone (telephone number)
to two different addresses within the same serving wire center at the
same time. Usually requested when a customer wishes the service to
remain working at an old address after moving to a new address.
GIS (geographic information system)
A collection of hardware, software, people, procedures, and data that tie
toheyjer information displayed graphically and stored within a database.
Not a mapping program, but a complex mix of database management,
display technology and analysis tools.
GIS (geographic information system)
END OF
PAGE
1
,NENA ENP STUDY GUIDE LATEST
EXAM QUESTIONS AND
ANSWERS 2026 - 2027
The keys to a successful ______ are database design, staff training, high
data quality, continual planning, and production of outputs.
GIS data
There are two components to GIS data: spatial information (coordinate
and projection information for spatial features) and attribute data.
Attribute data is information appended in tabular format to spatial
features. The spatial data is the where and attribute data can contain
information about the what, where, and why. Attribute data provides
characteristics about spatial data.
Metadata
A summary document providing content, quality, type, creation and
spatial information about existing data sets.
Geocoding
The process of assigning geographic coordinates to (tabular data stored
with addresses) non-locational data so that they can be placed as points
on a map.
Latitude
The numbering system used to indicate the location of parallels drawn
on a globe and measuring distance north and south of the equator. The Y
coordinate.
END OF
PAGE
2
,NENA ENP STUDY GUIDE LATEST
EXAM QUESTIONS AND
ANSWERS 2026 - 2027
Longitude
the numbering system used to indicate the location of meridians drawn
on a globe and measuring distance east and west of the prime meridian.
The X coordinate.
Operational and Capital
Most PSAPs have two budgeting processes: ____________and
________________.
Operating
The __________budget is an annual process that takes into
consideration the costs that will be incurred during the upcoming year. A
year can be a calender year(Jan-Dec) or a fiscal year (June-May).
Included in this budget are the costs for personnel, utilities, office
supplies, rents/leases, system maintenance, etc.
Capital
The_________ budget deals with long term major purchases formulated
on a longer term, such as a 5 year basis. Most equipment related items
such as 911 equipment, telephone systems, CAD systems, radio systems,
and consoles fall within this type of budget.
RFP (Request for Proposal)
END OF
PAGE
3
, NENA ENP STUDY GUIDE LATEST
EXAM QUESTIONS AND
ANSWERS 2026 - 2027
Most major purchases are typically made using the competitive
procurement process such as the ________, or in some instances, by
obtaining a number of quores in a more informal less structured manner.
Needs Assessment Phase
In this procurement phase, the exact needs and requirements of the
PSAP must be defined.
RFP (Request for Proposal)
A prepared document that is sent out to potential vendors requesting
them to provide a proposal on a product or service. In addition to direct
mail to vendors, an add is placed in the local newspaper. Vendors are
given a specific amount of time to provide their response.
Timetable, budget, resources
After research is complete and best options are selected for a project, the
tactical or short term planning effort begins. Three important areas of
this process are :
timetable
A part of the vendors proposal for a major project will include an
implementation_____________.
Gantt Chart
END OF
PAGE
4
EXAM QUESTIONS AND
ANSWERS 2026 - 2027
Record Not Found
A query on a mobile directory number will always return a
___________.
Party Line
A two __________ will not always provide correct ANI/ALI
information following a 911 call. The type of service does not allow the
system to distinguish which party called 911. In the case of a four
___________ service, no ANI/ALI data will be provided and a message
on the display will state "ANI failure".
Dual Service
Service offering which supplies the same dial tone (telephone number)
to two different addresses within the same serving wire center at the
same time. Usually requested when a customer wishes the service to
remain working at an old address after moving to a new address.
GIS (geographic information system)
A collection of hardware, software, people, procedures, and data that tie
toheyjer information displayed graphically and stored within a database.
Not a mapping program, but a complex mix of database management,
display technology and analysis tools.
GIS (geographic information system)
END OF
PAGE
1
,NENA ENP STUDY GUIDE LATEST
EXAM QUESTIONS AND
ANSWERS 2026 - 2027
The keys to a successful ______ are database design, staff training, high
data quality, continual planning, and production of outputs.
GIS data
There are two components to GIS data: spatial information (coordinate
and projection information for spatial features) and attribute data.
Attribute data is information appended in tabular format to spatial
features. The spatial data is the where and attribute data can contain
information about the what, where, and why. Attribute data provides
characteristics about spatial data.
Metadata
A summary document providing content, quality, type, creation and
spatial information about existing data sets.
Geocoding
The process of assigning geographic coordinates to (tabular data stored
with addresses) non-locational data so that they can be placed as points
on a map.
Latitude
The numbering system used to indicate the location of parallels drawn
on a globe and measuring distance north and south of the equator. The Y
coordinate.
END OF
PAGE
2
,NENA ENP STUDY GUIDE LATEST
EXAM QUESTIONS AND
ANSWERS 2026 - 2027
Longitude
the numbering system used to indicate the location of meridians drawn
on a globe and measuring distance east and west of the prime meridian.
The X coordinate.
Operational and Capital
Most PSAPs have two budgeting processes: ____________and
________________.
Operating
The __________budget is an annual process that takes into
consideration the costs that will be incurred during the upcoming year. A
year can be a calender year(Jan-Dec) or a fiscal year (June-May).
Included in this budget are the costs for personnel, utilities, office
supplies, rents/leases, system maintenance, etc.
Capital
The_________ budget deals with long term major purchases formulated
on a longer term, such as a 5 year basis. Most equipment related items
such as 911 equipment, telephone systems, CAD systems, radio systems,
and consoles fall within this type of budget.
RFP (Request for Proposal)
END OF
PAGE
3
, NENA ENP STUDY GUIDE LATEST
EXAM QUESTIONS AND
ANSWERS 2026 - 2027
Most major purchases are typically made using the competitive
procurement process such as the ________, or in some instances, by
obtaining a number of quores in a more informal less structured manner.
Needs Assessment Phase
In this procurement phase, the exact needs and requirements of the
PSAP must be defined.
RFP (Request for Proposal)
A prepared document that is sent out to potential vendors requesting
them to provide a proposal on a product or service. In addition to direct
mail to vendors, an add is placed in the local newspaper. Vendors are
given a specific amount of time to provide their response.
Timetable, budget, resources
After research is complete and best options are selected for a project, the
tactical or short term planning effort begins. Three important areas of
this process are :
timetable
A part of the vendors proposal for a major project will include an
implementation_____________.
Gantt Chart
END OF
PAGE
4
