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MARK 3321 TEST 1 QUESTIONS AND VERIFIED ANSWERS..

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MARK 3321 TEST 1 QUESTIONS AND VERIFIED ANSWERS

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Getting rid of SBUs with low shares of low-growth markets is often appropriate.
Problem children and dogs are most suitable for this strategy.


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Divest




A set of unique features of a company and its products that are perceived by the
target market as significant and superior to those of the competition.


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Competitive advantage

,The type of decision making that requires a moderate amount of time for gathering
information and deliberating about an unfamiliar brand in a familiar product category.


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Limited Decision Making




The relationship between benefits and the sacrifice necessary to obtain those
benefits. Equation: Benefits / Cost. It is customer specific.


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Customer Value




A process whereby a consumer changes or distorts information that conflicts with his
or her feelings or beliefs.


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Selective Distortion




If an SBU is a very successful cash cow, a key goal would surely be to ____ or preserve
market share so that the organization can take advantage of the very positive cash
flow.


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, Hold




The idea that an organization exits not only to satisfy customer wants and needs and
to meet organizational objectives but also to preserve or enhance individuals' and
society's long-term best interests.


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Societal Marketing Orientation




Customers' evaluation of a good or service in terms of whether it has met their needs
and expectations.


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Customer Satisfaction




The amount of time and effort a buyer invests in the search, evaluation, and decision
processes of consumer behavior.


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Involvement




Remind the customer that the choice they made is the right one

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