When service is poor, what percent of retail customers refuse to go back to a store?
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90%
Greeting Stage
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The stage that presents you as a friendly, non-aggressive person.
Cross-selling
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Suggesting additional products that complement your customer's
purchase.
nonverbal cues
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Body language, facial expression
Politely excuse yourself and answer the phone
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When you are busy helping a customer and the telephone rings, what
should you do?
verbal cues
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Speaking, tone of voice, How can I help you?
What is one of the best ways to explain features and benefits to a customer?
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90%
Greeting Stage
Give this one a try later!
The stage that presents you as a friendly, non-aggressive person.
Cross-selling
, Give this one a try later!
Suggesting additional products that complement your customer's
purchase.
nonverbal cues
Give this one a try later!
Body language, facial expression
Politely excuse yourself and answer the phone
Give this one a try later!
When you are busy helping a customer and the telephone rings, what
should you do?
verbal cues
Give this one a try later!
Speaking, tone of voice, How can I help you?
What is one of the best ways to explain features and benefits to a customer?
