Which of the following are appropriate reasons for following up with a customer?
• a) You are curious whether a gift your customer purchased was well received
• b) You finally located an item the customer asked for a while back
• c) You want to know why a customer did not make it in for a special sale
• d) You haven't seen the customer in a long time and are wondering if she is shopping
somewhere else now
Give this one a try later!
b) You finally located an item the customer asked for a while back
Once you have sent the product out for repair or ordered a replacement, your work is
finished.
True or False
,Give this one a try later!
False
Communication is important! When providing service to a person who is hearing
impaired, you should:
• Call over to your sales associates and tell then you have a disabled person to work
with, would they please take care of the other customers?
• Ask the customer how he would like to communicate
• Speak as loudly as you can. speak clearly, and stand very close to his ear while you
talk
Give this one a try later!
Ask the customer how he would like to communicate
As a sales associate, your goal is to:
• Decide who's right or wrong
• Keep the returns to a minimum
• Keep the customer coming back
Give this one a try later!
Keep the customer coming back
Which is the BEST way to communicate the benefits of a product?
a) Compare the product to a competitor`s product
, b) Refer the customer to the product label
c) Share personal experience about using the product
d)Ask the store manager to demonstrate the product
Give this one a try later!
c) Share personal experience about the product
If your company does not supply business cards, you should:
• a) Tell the customer that the company is too cheap to give you business cards
• b) Tell customers that they can find the store number in the phone directory
• c) Check to make sure creating your own will not violate company policy
• d) Tell customers your name and phone number and offer them a pen to write it
down
Give this one a try later!
c) Check to make sure creating your own will not violate company policy
You can best determine the customer's needs by gathering information through
careful observation and by:
• Telling the customer everything you know about your products
• Asking the customer thoughtful questions
• Deciding the type of products you think the customer should buy
Give this one a try later!
Asking the customer thoughtful questions
• a) You are curious whether a gift your customer purchased was well received
• b) You finally located an item the customer asked for a while back
• c) You want to know why a customer did not make it in for a special sale
• d) You haven't seen the customer in a long time and are wondering if she is shopping
somewhere else now
Give this one a try later!
b) You finally located an item the customer asked for a while back
Once you have sent the product out for repair or ordered a replacement, your work is
finished.
True or False
,Give this one a try later!
False
Communication is important! When providing service to a person who is hearing
impaired, you should:
• Call over to your sales associates and tell then you have a disabled person to work
with, would they please take care of the other customers?
• Ask the customer how he would like to communicate
• Speak as loudly as you can. speak clearly, and stand very close to his ear while you
talk
Give this one a try later!
Ask the customer how he would like to communicate
As a sales associate, your goal is to:
• Decide who's right or wrong
• Keep the returns to a minimum
• Keep the customer coming back
Give this one a try later!
Keep the customer coming back
Which is the BEST way to communicate the benefits of a product?
a) Compare the product to a competitor`s product
, b) Refer the customer to the product label
c) Share personal experience about using the product
d)Ask the store manager to demonstrate the product
Give this one a try later!
c) Share personal experience about the product
If your company does not supply business cards, you should:
• a) Tell the customer that the company is too cheap to give you business cards
• b) Tell customers that they can find the store number in the phone directory
• c) Check to make sure creating your own will not violate company policy
• d) Tell customers your name and phone number and offer them a pen to write it
down
Give this one a try later!
c) Check to make sure creating your own will not violate company policy
You can best determine the customer's needs by gathering information through
careful observation and by:
• Telling the customer everything you know about your products
• Asking the customer thoughtful questions
• Deciding the type of products you think the customer should buy
Give this one a try later!
Asking the customer thoughtful questions
