Projecting a professional and friendly image includes:
• Behaving in an alert and courteous manner
• Dressing in expensive, professional looking clothing
• Standing behind your cash register and waiting for the customer to come to you
• Shaking the hand of each customer
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Behaving in an alert and courteous manner
Which of the following are good reasons to ask customers for their business cards?
• So you can build up your client records with names of potential customers
• So you can claim these customers as your own and keep co-workers from making
,sales to them
• To learn more about them so you can suggest items that you think they can afford
• When customers show interest in an upcoming event and you offer to remind them
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When customers show interest in an upcoming event and you offer to
remind them
Which of the following are examples of open-ended questions?
• Is this all for you today?
• Do you like blue or brown?
• What features are important to you?
Can I help you?
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What features are important to you?
When customers request any of the service "extras" your store offers:
• Make a note in your client record system so you can provide more personalized
service when those customers return in the future
• Tell them they'll have to contact Customer Service for further information
• Tell them they'll have to wait until you finish with the other customers in your area
before you can give them that amount of time
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, Make a note in your client record system so you can provide more
personalized service when those customers return in the future
The warranty is an excellent tool for you to use to:
• Prove that your company has the best price.
• Explain your company's return policy.
• Reassure the customer about a product's quality.
• All of the above
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Reassure the customer about a product's quality.
Showing respect for a customer's business card means you should:
• Put it in your purse or wallet for safe keeping
• Make some comment to indicate you have read it
• Never write on it
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Make some comment to indicate you have read it
When working with customers with disabilities be sure to take your time, be patient,
and:
• When you can, make decisions for the customer
• Behaving in an alert and courteous manner
• Dressing in expensive, professional looking clothing
• Standing behind your cash register and waiting for the customer to come to you
• Shaking the hand of each customer
Give this one a try later!
Behaving in an alert and courteous manner
Which of the following are good reasons to ask customers for their business cards?
• So you can build up your client records with names of potential customers
• So you can claim these customers as your own and keep co-workers from making
,sales to them
• To learn more about them so you can suggest items that you think they can afford
• When customers show interest in an upcoming event and you offer to remind them
Give this one a try later!
When customers show interest in an upcoming event and you offer to
remind them
Which of the following are examples of open-ended questions?
• Is this all for you today?
• Do you like blue or brown?
• What features are important to you?
Can I help you?
Give this one a try later!
What features are important to you?
When customers request any of the service "extras" your store offers:
• Make a note in your client record system so you can provide more personalized
service when those customers return in the future
• Tell them they'll have to contact Customer Service for further information
• Tell them they'll have to wait until you finish with the other customers in your area
before you can give them that amount of time
Give this one a try later!
, Make a note in your client record system so you can provide more
personalized service when those customers return in the future
The warranty is an excellent tool for you to use to:
• Prove that your company has the best price.
• Explain your company's return policy.
• Reassure the customer about a product's quality.
• All of the above
Give this one a try later!
Reassure the customer about a product's quality.
Showing respect for a customer's business card means you should:
• Put it in your purse or wallet for safe keeping
• Make some comment to indicate you have read it
• Never write on it
Give this one a try later!
Make some comment to indicate you have read it
When working with customers with disabilities be sure to take your time, be patient,
and:
• When you can, make decisions for the customer
