CIS-HAM
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, What are the three tiers of Lifecycle Management? c. know what you have
choose 3. d. improve management controls
a. know what you don't have e. improve efficiency
b. increase onboarding controls
c. know what you have
d. improve management controls
e. improve efficiency
Which ServiceNow role enables the user to perform c. ITIL
actions related to incident, problem, change, and
configuration management?
a. procurement_user
b. inventory_admin
c. ITIL
d. discovery_admin
e. asset
Which plugins for asset management functionality are b. Hardware Asset Management
inactive by default? Choose 3. c. Procurement
a. Expense Line e. Cost Management
b. Hardware Asset Management
c. Procurement
d. Depreciation
e. Cost Management
f. My Assets
What is the third tier of the capability blueprint? d. Operational Integration
a. Practical Management
b. Strategic Conformance
c. Trustworthy Data
d. Operational Integration
e. Financial Management
Which is NOT a component of a hardware asset's c. consume
lifecycle?
a. dispose
b. request
c. consume
d. procure
e. receive
The Hardware Asset Management (HAM) application c. Hardware Model Normalization
expands baseline ITSM Asset Management with which d. Hardware Asset Dashboard
features? Choose 3. g. Asset Inventory Audit
A. Mobile Asset Receiving
B. Mobile My Assets
C. Hardware Model Normalization
D. Hardware Asset Dashboard
E. Stockrooms
F. Asset & Model Records
G. Asset Inventory Audit
Expected outcomes of IT asset management (ITAM) A. Integrates with business services via the Service Catalog from request
include which of the following? Choose 3. through to disposal
A. Integrates with business services via the Service B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets
Catalog from request through to disposal as they pass through their useful life as configuration items (CIs)
B. Leverages IT Service Management (ITSM) to manage C. Provides input into, aligns with, and follows corporate governance
the lifecycle of assets as they pass through their useful
life as configuration items (CIs)
C. Provides input into, aligns with, and follows corporate
governance
D. Improves application privacy and security adherence
E. Leverages Service Mapping to predict service impact
What is the difference between ITAM Personas and a. A user may have multiple roles, but a single persona
ITAM Roles? Choose 4. b. Roles control access to features in the product
a. A user may have multiple roles, but a single persona c. Personas represent types of users of the product
b. Roles control access to features in the product f. A user may have multiple roles and personas
c. Personas represent types of users of the product
d. Personas control access to features in the product
e. Roles represent types of users of the product
f. A user may have multiple roles and personas