LADWP USS INTERWIEW PRACTICE -
CSR
Why-do-you-want-this-good-ol'-USS-job?---ans-✔✔Why-i-love-the-role.-why-i-love-the-
company
It-has-nothing-to-do-with-the-money.-Let's-just-get-that-out-the-way-(...light-humor-goes-a-
long-way....).-I'm-a-hard-worker-and-believe-people-should-be-paid-commensurate-to-the-
work-they-produce.-I'm-not-just-working-only-for-myself,-my-work-supports-me-in-giving-my-
family-the-best-life-they-deserve.-Being-a-CSR-has-allowed-me-to-engage-and-support-our-
internal-and-external-customers-through-effective-service,-and-I-am-confident-that-my-role-
as-a-USS-will-allow-me-to-have-greater-scope-and-impact-within-the-department-and-in-
the-City-of-Los-Angeles.
Most-significant-written-report-or-written-work-you-have-completed-in-your-current-or-
former-position.-What-was-it-on,-how-was-content-prepared,-factors-considered-in-format,-
audience,-and-the-outcome?---ans-✔✔Aside-from-written-works-completed-in-the-pursuit-
of-my-Management-degree,-I-can't-think-of-any-written-reports-I-had-to-complete-in-my-
recent-employment.-As-a-CSR-in-Program-Support,-I-have-to-compile-daily-statistics-for-
the-E-Team-and-Solar-units.-We-use-tables-in-the-body-of-the-email-to-present-the-data.-
This-keeps-the-file-small-and-concise,-since-it-goes-out-daily.-These-report-are-sent-to-
various-levels-of-management,-so-accuracy-and-timeliness-are-essential.-They-expect-
these-reports-at-the-beginning-of-their-day-and-they-use-the-data-from-these-reports-to-
make-decisions-and-compile-their-own-reports.-Understanding-their-importance,-I-take-
time-to-ensure-the-information-is-complete,-up-to-date-and-free-of-errors,-because-It's-just-
not-representing-me,-the-report-represents-our-teams.
Please-describe-your-experience-with-Office-applications-including-specific-examples---
ans-✔✔I-use-Office-applications-at-work-and-in-my-daily-life.-Working-in-program-support,-
I-use-Office-Notes-to-create,-organize,-and-edit-email-response-templates.-I-use-Excel-to-
compile-my-daily-reports,-my-production-reports,-to-interpret-data,-to-organize-and-keep-
track-of-my-outbound-calls-to-customers,-and-as-you-know-Outlook-is-the-department's-
primary-email-client,-so-I-have-extensive-use-with-it-in-my-duties.-Access-i-think-i-have-the-
least-experience-with.-I-have-a-general-knowledge-of-its-use-as-a-database-and-form/
report-creation-tool,-but-have-yet-to-work-it-into-any-real-work-experience.-I-am-able-to-
organize-my-life-effectively-and-seamlessly-using-the-Office-Suites
CSR
Why-do-you-want-this-good-ol'-USS-job?---ans-✔✔Why-i-love-the-role.-why-i-love-the-
company
It-has-nothing-to-do-with-the-money.-Let's-just-get-that-out-the-way-(...light-humor-goes-a-
long-way....).-I'm-a-hard-worker-and-believe-people-should-be-paid-commensurate-to-the-
work-they-produce.-I'm-not-just-working-only-for-myself,-my-work-supports-me-in-giving-my-
family-the-best-life-they-deserve.-Being-a-CSR-has-allowed-me-to-engage-and-support-our-
internal-and-external-customers-through-effective-service,-and-I-am-confident-that-my-role-
as-a-USS-will-allow-me-to-have-greater-scope-and-impact-within-the-department-and-in-
the-City-of-Los-Angeles.
Most-significant-written-report-or-written-work-you-have-completed-in-your-current-or-
former-position.-What-was-it-on,-how-was-content-prepared,-factors-considered-in-format,-
audience,-and-the-outcome?---ans-✔✔Aside-from-written-works-completed-in-the-pursuit-
of-my-Management-degree,-I-can't-think-of-any-written-reports-I-had-to-complete-in-my-
recent-employment.-As-a-CSR-in-Program-Support,-I-have-to-compile-daily-statistics-for-
the-E-Team-and-Solar-units.-We-use-tables-in-the-body-of-the-email-to-present-the-data.-
This-keeps-the-file-small-and-concise,-since-it-goes-out-daily.-These-report-are-sent-to-
various-levels-of-management,-so-accuracy-and-timeliness-are-essential.-They-expect-
these-reports-at-the-beginning-of-their-day-and-they-use-the-data-from-these-reports-to-
make-decisions-and-compile-their-own-reports.-Understanding-their-importance,-I-take-
time-to-ensure-the-information-is-complete,-up-to-date-and-free-of-errors,-because-It's-just-
not-representing-me,-the-report-represents-our-teams.
Please-describe-your-experience-with-Office-applications-including-specific-examples---
ans-✔✔I-use-Office-applications-at-work-and-in-my-daily-life.-Working-in-program-support,-
I-use-Office-Notes-to-create,-organize,-and-edit-email-response-templates.-I-use-Excel-to-
compile-my-daily-reports,-my-production-reports,-to-interpret-data,-to-organize-and-keep-
track-of-my-outbound-calls-to-customers,-and-as-you-know-Outlook-is-the-department's-
primary-email-client,-so-I-have-extensive-use-with-it-in-my-duties.-Access-i-think-i-have-the-
least-experience-with.-I-have-a-general-knowledge-of-its-use-as-a-database-and-form/
report-creation-tool,-but-have-yet-to-work-it-into-any-real-work-experience.-I-am-able-to-
organize-my-life-effectively-and-seamlessly-using-the-Office-Suites
