SERVSAFE ALCOHOL CERTIFICATION FINAL EXAM
2026/2027 QUESTIONS AND SOLUTIONS RATED A+
✔✔List some security features built into IDs - ✔✔For patrons under 21, the license is
vertical.
Text and images seen under UV
Surfaces on laminate giving the ID a state specific texture
Ghost photos printed within the ID
✔✔List signs of a tampered or fake ID - ✔✔If the back is blank
is there are surface issues
if there are flaws in lamination
if the edges are rough or sharp
if the photo is blurry or raised
if the ID thickness is off
✔✔List features to compare from the ID to the holder - ✔✔Hair color
Eye color
Weight
Height
Biological Gender (not in every instance however)
✔✔List features that are photo specific to compare from the ID to the holder - ✔✔Shape
of the chin
Shape of the head
Eye distance
Visible scars
Eyebrow and hairline distance
Shape and location of ears
✔✔What are some questions to ask someone in regard to their ID and verifying
information from the ID reader? - ✔✔What is your DOB?
What is your address?
What is your middle name?
What is your height?
Can you sign this? (signature comparison)
✔✔Out of the following, which ID format is acceptable for verifying a guests age?
A: Passport
B: School ID
C: Birth Certificate
D: Voter Registration - ✔✔Passport
✔✔True or False: A valid ID always has a photo - ✔✔True
, ✔✔True or False: A valid ID always has the owners address - ✔✔False
✔✔True or False: a valid ID is blank on the back side - ✔✔False
✔✔True or False: IDs for people under the age of 21 are typically vertical - ✔✔True
✔✔Which of the phrases is an example of judgmental language when refusing to serve
a guest anymore drinks?
A: "Sorry, you've had enough"
B: "It's against the law for me to serve you anymore." - ✔✔A
✔✔Which of the phrases expresses empathy while refusing to serve a guest another
drink?
A: "I can't serve you anymore."
B: "I'm sorry if this is upsetting but it is against the law." - ✔✔B
✔✔If an intoxicated guest plans on driving, call the police. What information will you
provide? - ✔✔Direction of travel
License plate number
Make, model and color of vehicle
Describe the guests appearance
✔✔When stopping service, which statement should you avoid:
A: You've had enough
B: I want to make sure you get home okay
C: It's against the law for me to serve you
D: Company policy prohibits me from serving you anymore - ✔✔A
✔✔What is one thing you should do if a fight breaks out?
A: Contact the liquor authority
B: Wait to see if conflict resolves
C: Move other guests away
D: Separate the fighting patrons by pushing them away - ✔✔Move other guests away
✔✔To prevent an intoxicated guest from driving, you should
a) Have the guest's car towed
b) Warn the guest that you will call the police
c) Physically stop the guest from getting into the car
2026/2027 QUESTIONS AND SOLUTIONS RATED A+
✔✔List some security features built into IDs - ✔✔For patrons under 21, the license is
vertical.
Text and images seen under UV
Surfaces on laminate giving the ID a state specific texture
Ghost photos printed within the ID
✔✔List signs of a tampered or fake ID - ✔✔If the back is blank
is there are surface issues
if there are flaws in lamination
if the edges are rough or sharp
if the photo is blurry or raised
if the ID thickness is off
✔✔List features to compare from the ID to the holder - ✔✔Hair color
Eye color
Weight
Height
Biological Gender (not in every instance however)
✔✔List features that are photo specific to compare from the ID to the holder - ✔✔Shape
of the chin
Shape of the head
Eye distance
Visible scars
Eyebrow and hairline distance
Shape and location of ears
✔✔What are some questions to ask someone in regard to their ID and verifying
information from the ID reader? - ✔✔What is your DOB?
What is your address?
What is your middle name?
What is your height?
Can you sign this? (signature comparison)
✔✔Out of the following, which ID format is acceptable for verifying a guests age?
A: Passport
B: School ID
C: Birth Certificate
D: Voter Registration - ✔✔Passport
✔✔True or False: A valid ID always has a photo - ✔✔True
, ✔✔True or False: A valid ID always has the owners address - ✔✔False
✔✔True or False: a valid ID is blank on the back side - ✔✔False
✔✔True or False: IDs for people under the age of 21 are typically vertical - ✔✔True
✔✔Which of the phrases is an example of judgmental language when refusing to serve
a guest anymore drinks?
A: "Sorry, you've had enough"
B: "It's against the law for me to serve you anymore." - ✔✔A
✔✔Which of the phrases expresses empathy while refusing to serve a guest another
drink?
A: "I can't serve you anymore."
B: "I'm sorry if this is upsetting but it is against the law." - ✔✔B
✔✔If an intoxicated guest plans on driving, call the police. What information will you
provide? - ✔✔Direction of travel
License plate number
Make, model and color of vehicle
Describe the guests appearance
✔✔When stopping service, which statement should you avoid:
A: You've had enough
B: I want to make sure you get home okay
C: It's against the law for me to serve you
D: Company policy prohibits me from serving you anymore - ✔✔A
✔✔What is one thing you should do if a fight breaks out?
A: Contact the liquor authority
B: Wait to see if conflict resolves
C: Move other guests away
D: Separate the fighting patrons by pushing them away - ✔✔Move other guests away
✔✔To prevent an intoxicated guest from driving, you should
a) Have the guest's car towed
b) Warn the guest that you will call the police
c) Physically stop the guest from getting into the car
