RBS 2026/2027 QUESTIONS AND SOLUTIONS RATED A+
✔✔Features of Washington driver's licenses issued to individuals over the age of 21
include: - ✔✔Horizontal format
A ghost image
"WA USA" in the heading
Issue date and expiration date overlapping the ghost image
Black Washington state seal over the main photo
First two numerals of the license number plus the year of birth equal 100
"Washington" laser etched on the ID (Visible when tilted)
Washington state seal repeats across the middle of the ID (visible with UV light)
✔✔If there is a bouncer at the door to check the ID of every customer entering the
establishment, is the server still required to check IDs? - ✔✔Yes.
The server is responsible for checking the ID of his or her own customers and will be
held liable if he or she serves a minor.
✔✔It is important to verify that the ________________ match the person who presents
the ID. - ✔✔height stated on the ID and the hairline, eyebrows, and chin shape in the
photo.
✔✔The criminal penalty for selling or serving alcohol to a minor is a gross misdemeanor
punishable by: - ✔✔A fine of up to a $5,000 and/or imprisonment in the county jail for up
to 1 year.
✔✔Sometimes _____________ may be mistaken for intoxication - ✔✔Illnesses or
disabilities
Some symptoms of illnesses and disabilities mimic signs of intoxication, such as slurred
speech or trouble with balance or motor skills.
Before jumping to the conclusion that someone is intoxicated, look for indicators such
as medical-alert jewelry, the absence or presence of the smell of alcohol, and verbal
statements.
✔✔What are common signs of apparent intoxication? - ✔✔Sparse eye contact
Glassy or bloodshot eyes
Disheveled hair or clothes
Flushed face
Disoriented Slurred words
Change in behavior
✔✔If you determine a person is apparently intoxicated you must: - ✔✔Refuse to serve
or sell the person any alcohol.
, Remove any alcohol from the person (if he or she has an unfinished drink).
✔✔Effective ways to inform your customers of the law without putting them on the
defensive include: - ✔✔Be courteous
Be confident
Be tactful
Be discreet
Be calm
Be firm
✔✔Techniques to avoid over consumption of alcohol include: - ✔✔Talking and listening
to customers before serving them and whenever serving a subsequent drink.
Serving a glass of water alongside each alcoholic drink.
Not walking past their table as often.
Taking their attention away from drinking with thinks such as pool tables and dance
floors.
✔✔The incident documentation log book is a bound book where ______________ are
recorded. - ✔✔Incidents that occur within and on the property of the establishment.
Examples of an incident include use of a fake ID, a disturbance by a patron, a patron
refusing alternate transportation, a fight, or an accident.
✔✔When refusing service, you should: - ✔✔Avoid "you" statements.
Use "I" statements.
Focus on the law.
Express concern for your customers.
✔✔What are effective methods for removing a drink from an intoxicated customer? -
✔✔Ask questions that require the customer to look away from the table. This can take
the customer's attention away from the drink and allow you to remove it.
Use the wipe and swipe method: When you are wiping down the table or bar, remove
the drink as you wipe by it with your bar rag. Most visibly intoxicated people will not
notice the drink is gone right away, especially if you replace it with a glass of water or a
soda.
✔✔An apparently intoxicated customer may remain in the establishment as long as he
does not consume, possess, or purchase any alcohol and he is not being disorderly.
True or False? - ✔✔True
✔✔Features of Washington driver's licenses issued to individuals over the age of 21
include: - ✔✔Horizontal format
A ghost image
"WA USA" in the heading
Issue date and expiration date overlapping the ghost image
Black Washington state seal over the main photo
First two numerals of the license number plus the year of birth equal 100
"Washington" laser etched on the ID (Visible when tilted)
Washington state seal repeats across the middle of the ID (visible with UV light)
✔✔If there is a bouncer at the door to check the ID of every customer entering the
establishment, is the server still required to check IDs? - ✔✔Yes.
The server is responsible for checking the ID of his or her own customers and will be
held liable if he or she serves a minor.
✔✔It is important to verify that the ________________ match the person who presents
the ID. - ✔✔height stated on the ID and the hairline, eyebrows, and chin shape in the
photo.
✔✔The criminal penalty for selling or serving alcohol to a minor is a gross misdemeanor
punishable by: - ✔✔A fine of up to a $5,000 and/or imprisonment in the county jail for up
to 1 year.
✔✔Sometimes _____________ may be mistaken for intoxication - ✔✔Illnesses or
disabilities
Some symptoms of illnesses and disabilities mimic signs of intoxication, such as slurred
speech or trouble with balance or motor skills.
Before jumping to the conclusion that someone is intoxicated, look for indicators such
as medical-alert jewelry, the absence or presence of the smell of alcohol, and verbal
statements.
✔✔What are common signs of apparent intoxication? - ✔✔Sparse eye contact
Glassy or bloodshot eyes
Disheveled hair or clothes
Flushed face
Disoriented Slurred words
Change in behavior
✔✔If you determine a person is apparently intoxicated you must: - ✔✔Refuse to serve
or sell the person any alcohol.
, Remove any alcohol from the person (if he or she has an unfinished drink).
✔✔Effective ways to inform your customers of the law without putting them on the
defensive include: - ✔✔Be courteous
Be confident
Be tactful
Be discreet
Be calm
Be firm
✔✔Techniques to avoid over consumption of alcohol include: - ✔✔Talking and listening
to customers before serving them and whenever serving a subsequent drink.
Serving a glass of water alongside each alcoholic drink.
Not walking past their table as often.
Taking their attention away from drinking with thinks such as pool tables and dance
floors.
✔✔The incident documentation log book is a bound book where ______________ are
recorded. - ✔✔Incidents that occur within and on the property of the establishment.
Examples of an incident include use of a fake ID, a disturbance by a patron, a patron
refusing alternate transportation, a fight, or an accident.
✔✔When refusing service, you should: - ✔✔Avoid "you" statements.
Use "I" statements.
Focus on the law.
Express concern for your customers.
✔✔What are effective methods for removing a drink from an intoxicated customer? -
✔✔Ask questions that require the customer to look away from the table. This can take
the customer's attention away from the drink and allow you to remove it.
Use the wipe and swipe method: When you are wiping down the table or bar, remove
the drink as you wipe by it with your bar rag. Most visibly intoxicated people will not
notice the drink is gone right away, especially if you replace it with a glass of water or a
soda.
✔✔An apparently intoxicated customer may remain in the establishment as long as he
does not consume, possess, or purchase any alcohol and he is not being disorderly.
True or False? - ✔✔True
