PEER SUPPORT SPECIALIST TEST PAPER 2026/2027
QUESTIONS AND SOLUTIONS RATED A+
✔✔during a staff meeting, you might hear a staff member refer to a member as "crazy"
and then laughs about it. should you do anything, and what? - ✔✔respectfully challenge
the comment and use as a teachable moment.
✔✔emotional intelligence - ✔✔thee ability to recognize your own and other's emotional
states, influencing others by engaging them in a positive way, building upon personal
strengths and self confidence.
✔✔build trust - ✔✔placing confidence in another person. doing what we say we will do,
taking action on what we say we will
✔✔motivational interviewing - ✔✔collaborative and goal oriented and are not
Counseling or Psychotherapy.
✔✔A service recipient does not feel like her psych doctor is listening to her concerns.
What can you offer to do to help? - ✔✔accompany the member to her next psych appt
and assist them to advocate for themselves.
✔✔practices that develop spirituality - ✔✔meditation, prayer, contemplation/ reflection
✔✔sense of community - ✔✔gives a sense of belonging
✔✔assertiveness - ✔✔the ability to directly communicate one's needs, wants, and
opinions.
✔✔ACE - ✔✔Autonomy collaboration, and evocation
✔✔shared emotional connection - ✔✔sharing a bond, similar history, shared experience
✔✔difficulty of concentration - ✔✔minimize distraction, summarize what you have
heard, break tasks into manageable parts, taking frequent breaks.
✔✔behavioral - ✔✔an action or reaction to the environment or to internal thoughts and
emotions.
✔✔cognitive problems - ✔✔concentration and attention
✔✔What are the three main categories of symptoms related to mental health
diagnoses? - ✔✔cognitive, affective, behavioral
, ✔✔Affective problems - ✔✔problems that are assocaited with mood and feelings
include anxiety, depression, anger, and sleeping difficulties.
✔✔Positive symptoms - ✔✔are attributes that only presented after the onset of the
mental illness. include; delusions, hallucinations thought disorders and movement
disorders.
✔✔Alcohol withdrawal - ✔✔occurs when prolonged and heavy consumption of the
substance is either significantly reduced or stopped suddenly.
✔✔What are 2 common problems related to substance abuse? - ✔✔health and safety
✔✔3 traumatic events that can cause trauma - ✔✔emotional physical or sexual abuse
in childhood, experiencing or witnessing violent crime, a situation where one person
misuses power over another.
✔✔Regarding trauma what is the most important message you can tell a person? -
✔✔Healing is possible
✔✔learned helplessness - ✔✔someone who was exposed to experiences for a long
periods of time
✔✔Acute episode - ✔✔When symptoms are more severe and troubling
✔✔mutual support group - ✔✔a group of individuals with a common experience
✔✔symptoms of alcohol withdraws - ✔✔hand tremor elevated heart rate, psychomotor
agitation,
✔✔key to problem solving - ✔✔viewing the problem objectively
✔✔individual Service Plan (ISP) - ✔✔goals and objectives individual strengths which
contribute to individual success
✔✔service plans - ✔✔document service and supports that will be provided to the
individual
✔✔The National Standards for Culturally and Linguistically Appropriate Services
(CLAS) - ✔✔formed to help eliminate health care discrepancies
✔✔Boundary violation happens when a person - ✔✔develops a social relationship with
the member after service, accepts gifts from an individual receiving services, and has
dual relationship with a member
QUESTIONS AND SOLUTIONS RATED A+
✔✔during a staff meeting, you might hear a staff member refer to a member as "crazy"
and then laughs about it. should you do anything, and what? - ✔✔respectfully challenge
the comment and use as a teachable moment.
✔✔emotional intelligence - ✔✔thee ability to recognize your own and other's emotional
states, influencing others by engaging them in a positive way, building upon personal
strengths and self confidence.
✔✔build trust - ✔✔placing confidence in another person. doing what we say we will do,
taking action on what we say we will
✔✔motivational interviewing - ✔✔collaborative and goal oriented and are not
Counseling or Psychotherapy.
✔✔A service recipient does not feel like her psych doctor is listening to her concerns.
What can you offer to do to help? - ✔✔accompany the member to her next psych appt
and assist them to advocate for themselves.
✔✔practices that develop spirituality - ✔✔meditation, prayer, contemplation/ reflection
✔✔sense of community - ✔✔gives a sense of belonging
✔✔assertiveness - ✔✔the ability to directly communicate one's needs, wants, and
opinions.
✔✔ACE - ✔✔Autonomy collaboration, and evocation
✔✔shared emotional connection - ✔✔sharing a bond, similar history, shared experience
✔✔difficulty of concentration - ✔✔minimize distraction, summarize what you have
heard, break tasks into manageable parts, taking frequent breaks.
✔✔behavioral - ✔✔an action or reaction to the environment or to internal thoughts and
emotions.
✔✔cognitive problems - ✔✔concentration and attention
✔✔What are the three main categories of symptoms related to mental health
diagnoses? - ✔✔cognitive, affective, behavioral
, ✔✔Affective problems - ✔✔problems that are assocaited with mood and feelings
include anxiety, depression, anger, and sleeping difficulties.
✔✔Positive symptoms - ✔✔are attributes that only presented after the onset of the
mental illness. include; delusions, hallucinations thought disorders and movement
disorders.
✔✔Alcohol withdrawal - ✔✔occurs when prolonged and heavy consumption of the
substance is either significantly reduced or stopped suddenly.
✔✔What are 2 common problems related to substance abuse? - ✔✔health and safety
✔✔3 traumatic events that can cause trauma - ✔✔emotional physical or sexual abuse
in childhood, experiencing or witnessing violent crime, a situation where one person
misuses power over another.
✔✔Regarding trauma what is the most important message you can tell a person? -
✔✔Healing is possible
✔✔learned helplessness - ✔✔someone who was exposed to experiences for a long
periods of time
✔✔Acute episode - ✔✔When symptoms are more severe and troubling
✔✔mutual support group - ✔✔a group of individuals with a common experience
✔✔symptoms of alcohol withdraws - ✔✔hand tremor elevated heart rate, psychomotor
agitation,
✔✔key to problem solving - ✔✔viewing the problem objectively
✔✔individual Service Plan (ISP) - ✔✔goals and objectives individual strengths which
contribute to individual success
✔✔service plans - ✔✔document service and supports that will be provided to the
individual
✔✔The National Standards for Culturally and Linguistically Appropriate Services
(CLAS) - ✔✔formed to help eliminate health care discrepancies
✔✔Boundary violation happens when a person - ✔✔develops a social relationship with
the member after service, accepts gifts from an individual receiving services, and has
dual relationship with a member
