Emergency Telecommunications Exam
UPDATED QUESTIONS AND CORRECT
ANSWERS
Dispatch Danger Zones - CORRECT ANSWER recurrent errors, omissions, or situations found
in many complaints and lawsuits
According to the communication cycle, the cycle is completed when the receiver provides positive
verification through __________. - CORRECT ANSWER Feedback
An incident description of heavy, black smoke coming from the window of a nearby building would
indicate a ______. - CORRECT ANSWER Structure Fire
A call that involves a recently committed crime where the suspect has already left the scene -
CORRECT ANSWER Just Occurred
What should the ETC do first if they are faced with an ethical dilemma in the communications center?
- CORRECT ANSWER Follow established policy, procedure, and protocol
As an ETC, what do you do when you receive a silent call or hear a series of tones when answering
the call? - CORRECT ANSWER Check for a TDD/TTY Call
What does ALI/ANI provide? - CORRECT ANSWER The address associated with the phone
number provided by the telephone company
One of the best techniques for reducing the negative effect of call taking gaps is to: - CORRECT
ANSWER Tell the caller what you are doing and why
When you give a vehicle description, you use _____________. This stands for: - CORRECT
ANSWER CYMBALS: Color, Year of Manufacture, Make or Model, Body Style, Additional
Features, License Plate Number and State of Issue
Stress - CORRECT ANSWER The non-specific response of the body to any demand
, As an ETC, the first item of information to be collected is - CORRECT ANSWER the address
of the emergency
The report of someone breaking into a home should be classified as - CORRECT ANSWER
Burglary (Break-and-Enter)/ Home Invasion
Necessary Elements of a Tort (negligence) - CORRECT ANSWER Duty, Breach of Duty,
injury/damage, and proximal cause
Classification of a strange person hanging around a neighborhood area should be considered -
CORRECT ANSWER Suspicious/Wanted (Person, Circumstances, Vehicle)
When talking to foreign language speakers, you should: - CORRECT ANSWER Follow local
protocol regarding when to send the dispatch and obtain foreign language support if available
Protocol - CORRECT ANSWER a procedure that has been highly defined and placed into a
reference system
When reporting an emergency, children are often - CORRECT ANSWER more calm
Generally, law enforcement calls for service are prioritized by - CORRECT ANSWER time of
occurrence
Gaps or pauses in the interrogation sequence can lead to - CORRECT ANSWER increased
caller anxiety, the caller making demands of the ETC, and the caller taking control of the call
Mechanism of Injury - CORRECT ANSWER The exchange of forces that results in an injury
to a patient
3 P's - CORRECT ANSWER Policy, procedure and protocol
BOLO - CORRECT ANSWER Be On the Look Out for
UPDATED QUESTIONS AND CORRECT
ANSWERS
Dispatch Danger Zones - CORRECT ANSWER recurrent errors, omissions, or situations found
in many complaints and lawsuits
According to the communication cycle, the cycle is completed when the receiver provides positive
verification through __________. - CORRECT ANSWER Feedback
An incident description of heavy, black smoke coming from the window of a nearby building would
indicate a ______. - CORRECT ANSWER Structure Fire
A call that involves a recently committed crime where the suspect has already left the scene -
CORRECT ANSWER Just Occurred
What should the ETC do first if they are faced with an ethical dilemma in the communications center?
- CORRECT ANSWER Follow established policy, procedure, and protocol
As an ETC, what do you do when you receive a silent call or hear a series of tones when answering
the call? - CORRECT ANSWER Check for a TDD/TTY Call
What does ALI/ANI provide? - CORRECT ANSWER The address associated with the phone
number provided by the telephone company
One of the best techniques for reducing the negative effect of call taking gaps is to: - CORRECT
ANSWER Tell the caller what you are doing and why
When you give a vehicle description, you use _____________. This stands for: - CORRECT
ANSWER CYMBALS: Color, Year of Manufacture, Make or Model, Body Style, Additional
Features, License Plate Number and State of Issue
Stress - CORRECT ANSWER The non-specific response of the body to any demand
, As an ETC, the first item of information to be collected is - CORRECT ANSWER the address
of the emergency
The report of someone breaking into a home should be classified as - CORRECT ANSWER
Burglary (Break-and-Enter)/ Home Invasion
Necessary Elements of a Tort (negligence) - CORRECT ANSWER Duty, Breach of Duty,
injury/damage, and proximal cause
Classification of a strange person hanging around a neighborhood area should be considered -
CORRECT ANSWER Suspicious/Wanted (Person, Circumstances, Vehicle)
When talking to foreign language speakers, you should: - CORRECT ANSWER Follow local
protocol regarding when to send the dispatch and obtain foreign language support if available
Protocol - CORRECT ANSWER a procedure that has been highly defined and placed into a
reference system
When reporting an emergency, children are often - CORRECT ANSWER more calm
Generally, law enforcement calls for service are prioritized by - CORRECT ANSWER time of
occurrence
Gaps or pauses in the interrogation sequence can lead to - CORRECT ANSWER increased
caller anxiety, the caller making demands of the ETC, and the caller taking control of the call
Mechanism of Injury - CORRECT ANSWER The exchange of forces that results in an injury
to a patient
3 P's - CORRECT ANSWER Policy, procedure and protocol
BOLO - CORRECT ANSWER Be On the Look Out for
