WELLCARE MASTERY EXAMS SCRIPT 2026/2027
QUESTIONS AND SOLUTIONS RATED A+
✔✔Brokers/Agents can access and download enrollment materials through
CustomPoint® - ✔✔True
✔✔Brokers MUST complete a Wellcare Contract Recertification case in Centene
Workbench (CWB) every two years. - ✔✔False
✔✔Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench: - ✔✔All of the above
Training Resources
Commission Resources
Marketing Resources
✔✔Self-reporting of a compliance issue must be made to Corporate Compliance or to a
Health Plan Sales Leader and must indicate: - ✔✔All of the Above
The date of the incident.
The date of the report.
That it is being self-reported
✔✔Materials that include plan comparisons or cost sharing do not require Centers for
Medicare & Medicaid Services (CMS) submission - ✔✔False
✔✔______ events are designed to inform the people who attend about Medicare
Advantage, Prescription Drug, or other Medicare programs without going into the
specifics of a particular carrier. - ✔✔Educational
✔✔Which of the following statements about CustomPoint® features is FALSE? -
✔✔Access through Wellcare.com
✔✔Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use. - ✔✔True
✔✔Which of the following statements about the Scope of Appointment (SOA) is
FALSE? - ✔✔An electronic SOA submitted in Ascend in a Pending status is considered
complete and compliant
✔✔An Election Period Request for Information (RFI) must be resolved within 7 calendar
days, or the application will be denied. - ✔✔True
, ✔✔Members who fail to pay the required premiums before the end of the grace period
(Wellcare has a three-month grace period) will be terminated. - ✔✔True
✔✔Enrollments through Ascend offer the following unique benefits: (Select all that
apply.) - ✔✔Validation of important data to help prevent incorrect or missing information
Search capabilities for providers and formularies to validate physician and prescription
availability
Extra help eligibility status
Digital capture of the broker's/agent's and beneficiary's electronic signatures through
Send for Signature at any time throughout the enrollment application
✔✔When completing enrollments, be sure to collect the member's ____ and ____ to
help ensure they receive important resources throughout and beyond their onboarding
journey. - ✔✔Email address
Mobile phone number
✔✔A grievance request, or any evidence concerning a grievance, must be filed orally or
in writing no later than _____ calendar days from the date of the event or the date the
member is made aware of the issue - ✔✔60
✔✔Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are: - ✔✔All Of /these
Member Satisfaction/Experience
Complaints
Rapid Disenrollment
✔✔A Health Risk Assessment (HRA) provides an overview of a member's health status,
gives us the opportunity to improve member care, and prevent further health
challenges. - ✔✔True
✔✔Only members with a standalone Prescription Drug Plan (PDP) are eligible to use
the Medicare Prescription Payment Plan option. - ✔✔False
✔✔Which will be Wellcare's Preferred Mail Order pharmacy? - ✔✔Express Scripts
Pharmacy
✔✔Effective 2026, key provisions of the Inflation Reduction Act include Medicare's
ability to negotiate directly with drug manufacturers to lower the price of some of the
costliest single-source brand-name Medicare Part B and Part D drugs. - ✔✔True
✔✔Wellcare offers Medicare Advantage (MA) products to meet the needs of a variety of
beneficiaries. We offer: - ✔✔All of These
$0 or low premium on many plans
QUESTIONS AND SOLUTIONS RATED A+
✔✔Brokers/Agents can access and download enrollment materials through
CustomPoint® - ✔✔True
✔✔Brokers MUST complete a Wellcare Contract Recertification case in Centene
Workbench (CWB) every two years. - ✔✔False
✔✔Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench: - ✔✔All of the above
Training Resources
Commission Resources
Marketing Resources
✔✔Self-reporting of a compliance issue must be made to Corporate Compliance or to a
Health Plan Sales Leader and must indicate: - ✔✔All of the Above
The date of the incident.
The date of the report.
That it is being self-reported
✔✔Materials that include plan comparisons or cost sharing do not require Centers for
Medicare & Medicaid Services (CMS) submission - ✔✔False
✔✔______ events are designed to inform the people who attend about Medicare
Advantage, Prescription Drug, or other Medicare programs without going into the
specifics of a particular carrier. - ✔✔Educational
✔✔Which of the following statements about CustomPoint® features is FALSE? -
✔✔Access through Wellcare.com
✔✔Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use. - ✔✔True
✔✔Which of the following statements about the Scope of Appointment (SOA) is
FALSE? - ✔✔An electronic SOA submitted in Ascend in a Pending status is considered
complete and compliant
✔✔An Election Period Request for Information (RFI) must be resolved within 7 calendar
days, or the application will be denied. - ✔✔True
, ✔✔Members who fail to pay the required premiums before the end of the grace period
(Wellcare has a three-month grace period) will be terminated. - ✔✔True
✔✔Enrollments through Ascend offer the following unique benefits: (Select all that
apply.) - ✔✔Validation of important data to help prevent incorrect or missing information
Search capabilities for providers and formularies to validate physician and prescription
availability
Extra help eligibility status
Digital capture of the broker's/agent's and beneficiary's electronic signatures through
Send for Signature at any time throughout the enrollment application
✔✔When completing enrollments, be sure to collect the member's ____ and ____ to
help ensure they receive important resources throughout and beyond their onboarding
journey. - ✔✔Email address
Mobile phone number
✔✔A grievance request, or any evidence concerning a grievance, must be filed orally or
in writing no later than _____ calendar days from the date of the event or the date the
member is made aware of the issue - ✔✔60
✔✔Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are: - ✔✔All Of /these
Member Satisfaction/Experience
Complaints
Rapid Disenrollment
✔✔A Health Risk Assessment (HRA) provides an overview of a member's health status,
gives us the opportunity to improve member care, and prevent further health
challenges. - ✔✔True
✔✔Only members with a standalone Prescription Drug Plan (PDP) are eligible to use
the Medicare Prescription Payment Plan option. - ✔✔False
✔✔Which will be Wellcare's Preferred Mail Order pharmacy? - ✔✔Express Scripts
Pharmacy
✔✔Effective 2026, key provisions of the Inflation Reduction Act include Medicare's
ability to negotiate directly with drug manufacturers to lower the price of some of the
costliest single-source brand-name Medicare Part B and Part D drugs. - ✔✔True
✔✔Wellcare offers Medicare Advantage (MA) products to meet the needs of a variety of
beneficiaries. We offer: - ✔✔All of These
$0 or low premium on many plans
