MGMT 2500 Final Exam WMU Questions
and Answers
Holistic Hunch - ANSWER-"Feels right" judgement based on a subconscious
integration of information stored in memory
Automated Experiences - ANSWER-Choice based on a familiar situation and a
partially subconscious application of previously learned information related to that
situation
Judgemental Heuristics - ANSWER-Rules of thumb or "shortcuts" that people use to
reduce information processing demands
Groupthink - ANSWER-Members fail to exercise sufficient reality testing & moral
judgement due to pressure from the group
Group Cohesiveness - ANSWER-Bonds link members of a social group to one
another and to the group as a whole
Stage 1 of Rational Decision Making - ANSWER-Identify the problem or opportunity
Stage 2 of Rational Decision Making - ANSWER-Generate alternative solutions
Stage 3 of Rational Decision Making - ANSWER-Evaluate alternatives and select a
solution
Stage 4 of Rational Decision Making - ANSWER-implement and evaluate the
solution chosen
Leadership - ANSWER-Process where an individual influences a group of individuals
to achieve group or organizational goals
4 Types of Leadership - ANSWER-*Task Oriented
*Relationship Oriented
*Passive
*Transformational
Leaders: - ANSWER-Deal w/ interpersonal aspects of a managers job
*Inspire others, provide emotional support, get employees to rally around a common
goal
*Key role in CREATING a vision & strategic plan
Managers: - ANSWER-Perform functions associated with
, Planning, Investigating, Organizing, Control
*Concentrate on getting things done
*Charged with implementing the vision & strategic plan
Leader Traits - ANSWER-Physical or personality characteristics that can be used to
differentiate leaders from followers
Models of Leadership - ANSWER-*Fiedler's Contingency Model
*Path-Goal Theory
Fiedler's Contingency Model - ANSWER-OUTDATED
Believes leaders have one dominant or natural leadership style that is resistant to
change
(Task vs Relationship)
*Focus on Accomplishing Goals vs
Developing positive relationships with followers
*Least Preferred Coworker (LPC) Scale:
** evaluating coworkers you least enjoy working with
*Believes people cannot change their leadership style
Path-Goal Theory - ANSWER-Leader behaviors are effective when employees view
them as a source of satisfaction or as paving the way to future satisfaction by:
*Reducing roadblocks
*Providing Guidance & Support
*Linking Rewards to Goal Accomplishment
Take Aways from Leadership - ANSWER-*Effective leaders use MULTIPLE types of
leader behavior
*Leaders are encouraged to clarify the paths to goal accomplishment and to remove
any obstacles
*Guide and Coach employees during the pursuit fo their goals
*Modify leadership style to fit various employee & environment characteristics
Interpersonal Traits - ANSWER-Skills used to interact with others properly
Leader Behaviors - ANSWER-*Task-oriented
*Relationship-oriented
*Passive
*Transformational
Organizational Culture - ANSWER-Passed on to new employees through the
process of SOCIALIZATION that influences our behavior at work and it operates at
different levels
and Answers
Holistic Hunch - ANSWER-"Feels right" judgement based on a subconscious
integration of information stored in memory
Automated Experiences - ANSWER-Choice based on a familiar situation and a
partially subconscious application of previously learned information related to that
situation
Judgemental Heuristics - ANSWER-Rules of thumb or "shortcuts" that people use to
reduce information processing demands
Groupthink - ANSWER-Members fail to exercise sufficient reality testing & moral
judgement due to pressure from the group
Group Cohesiveness - ANSWER-Bonds link members of a social group to one
another and to the group as a whole
Stage 1 of Rational Decision Making - ANSWER-Identify the problem or opportunity
Stage 2 of Rational Decision Making - ANSWER-Generate alternative solutions
Stage 3 of Rational Decision Making - ANSWER-Evaluate alternatives and select a
solution
Stage 4 of Rational Decision Making - ANSWER-implement and evaluate the
solution chosen
Leadership - ANSWER-Process where an individual influences a group of individuals
to achieve group or organizational goals
4 Types of Leadership - ANSWER-*Task Oriented
*Relationship Oriented
*Passive
*Transformational
Leaders: - ANSWER-Deal w/ interpersonal aspects of a managers job
*Inspire others, provide emotional support, get employees to rally around a common
goal
*Key role in CREATING a vision & strategic plan
Managers: - ANSWER-Perform functions associated with
, Planning, Investigating, Organizing, Control
*Concentrate on getting things done
*Charged with implementing the vision & strategic plan
Leader Traits - ANSWER-Physical or personality characteristics that can be used to
differentiate leaders from followers
Models of Leadership - ANSWER-*Fiedler's Contingency Model
*Path-Goal Theory
Fiedler's Contingency Model - ANSWER-OUTDATED
Believes leaders have one dominant or natural leadership style that is resistant to
change
(Task vs Relationship)
*Focus on Accomplishing Goals vs
Developing positive relationships with followers
*Least Preferred Coworker (LPC) Scale:
** evaluating coworkers you least enjoy working with
*Believes people cannot change their leadership style
Path-Goal Theory - ANSWER-Leader behaviors are effective when employees view
them as a source of satisfaction or as paving the way to future satisfaction by:
*Reducing roadblocks
*Providing Guidance & Support
*Linking Rewards to Goal Accomplishment
Take Aways from Leadership - ANSWER-*Effective leaders use MULTIPLE types of
leader behavior
*Leaders are encouraged to clarify the paths to goal accomplishment and to remove
any obstacles
*Guide and Coach employees during the pursuit fo their goals
*Modify leadership style to fit various employee & environment characteristics
Interpersonal Traits - ANSWER-Skills used to interact with others properly
Leader Behaviors - ANSWER-*Task-oriented
*Relationship-oriented
*Passive
*Transformational
Organizational Culture - ANSWER-Passed on to new employees through the
process of SOCIALIZATION that influences our behavior at work and it operates at
different levels
