FACILITY MAINTENANCE REVISION EXAM 2026/2027
QUESTIONS AND SOLUTIONS RATED A+
✔✔what is the most effective approach available to management to prevent terrorist
attacks in a hospitality enterprise - ✔✔staff members trained to be alert
✔✔an effective contract includes all the following elements except - ✔✔automatic
renewal
✔✔why should the FM be a member of the executive staff - ✔✔the FM must be in direct
communication with the general manager
✔✔operational systems for which a FM has responsibility within a building or property
include all of the following except - ✔✔automated control system
✔✔all managers depend on accurate and timely info to support good management
decisions - ✔✔TRUE
✔✔the four steps for effective communication include - ✔✔encoding, transmitting,
receiving and decoding, ETRD
✔✔tasks normally assigned to the FM do not include - ✔✔advertising the property or
operation
✔✔to support profitable operation throughout the property the FM must work directly for
- ✔✔General manager
✔✔are rules, regulations and standards established by international agencies and
committees binding on the operation of hospitality properties in the US - ✔✔only if they
are adopted by our government and incorporated into statutory codes
✔✔factors that have increased the complexity and volume of available info include -
✔✔ALL THE ABOVE
✔✔facilities management training or certification is not necessary for success in the
hospitality industry T/F - ✔✔FALSE
✔✔which of the following agencies provide training and certification credentials for FM -
✔✔ALL THE ABOVE
✔✔material safety data sheets (MSDS) must be - ✔✔kept on file and available to
employees
, ✔✔the national fire protection association is - ✔✔an association of groups, companies,
and individuals interested in fire safety
✔✔although they can amass enormous amounts of detailed info what is the one thing
that computer cannot do - ✔✔think and make decisions
✔✔what is the largeset single item of capital investment in a hospitality enterprise -
✔✔the building
✔✔as long as the FM maintains all existing systems in the functional condition the
property will remain profitable indefinitely T/F - ✔✔FALSE
✔✔the most common roofing system for hospitality properties is - ✔✔a flood coat roof
✔✔the "dashboard approach" to management is defined as - ✔✔the dashboard
approach is the visualization of selected items of critical info portrayed as the instrument
cluster of an automobile dashboard
✔✔email messages are inappropriate for - ✔✔emergency messages requiring
immediate action, discplinary
✔✔the general ledger of work control is the - ✔✔work order register
✔✔hotels are more likely to have in-house facilities staff than food service organizations
T/F - ✔✔TRUE
✔✔when unscheduled maintenance requirements happen two or three times the FM
should - ✔✔develop proceudres to handle them as they occur, develop preventative or
predictive maintenance activities to keep them from being an emergency
✔✔labor and benefits account for how much of the property operation and maintenance
costs - ✔✔app. 50%
✔✔tasks are defined into two categories, what are they - ✔✔individual and collective
✔✔one of the problems in maintaining lodging facilities is that - ✔✔systems are
operating 24 hours a day and cannot be shut down for maintenance
✔✔if an integrated MEP management system is well balanced the result will include -
✔✔increased profitability
✔✔what is the key conflict resolution between maintenance activities and operational
activities for the FM - ✔✔schedule manipulation
QUESTIONS AND SOLUTIONS RATED A+
✔✔what is the most effective approach available to management to prevent terrorist
attacks in a hospitality enterprise - ✔✔staff members trained to be alert
✔✔an effective contract includes all the following elements except - ✔✔automatic
renewal
✔✔why should the FM be a member of the executive staff - ✔✔the FM must be in direct
communication with the general manager
✔✔operational systems for which a FM has responsibility within a building or property
include all of the following except - ✔✔automated control system
✔✔all managers depend on accurate and timely info to support good management
decisions - ✔✔TRUE
✔✔the four steps for effective communication include - ✔✔encoding, transmitting,
receiving and decoding, ETRD
✔✔tasks normally assigned to the FM do not include - ✔✔advertising the property or
operation
✔✔to support profitable operation throughout the property the FM must work directly for
- ✔✔General manager
✔✔are rules, regulations and standards established by international agencies and
committees binding on the operation of hospitality properties in the US - ✔✔only if they
are adopted by our government and incorporated into statutory codes
✔✔factors that have increased the complexity and volume of available info include -
✔✔ALL THE ABOVE
✔✔facilities management training or certification is not necessary for success in the
hospitality industry T/F - ✔✔FALSE
✔✔which of the following agencies provide training and certification credentials for FM -
✔✔ALL THE ABOVE
✔✔material safety data sheets (MSDS) must be - ✔✔kept on file and available to
employees
, ✔✔the national fire protection association is - ✔✔an association of groups, companies,
and individuals interested in fire safety
✔✔although they can amass enormous amounts of detailed info what is the one thing
that computer cannot do - ✔✔think and make decisions
✔✔what is the largeset single item of capital investment in a hospitality enterprise -
✔✔the building
✔✔as long as the FM maintains all existing systems in the functional condition the
property will remain profitable indefinitely T/F - ✔✔FALSE
✔✔the most common roofing system for hospitality properties is - ✔✔a flood coat roof
✔✔the "dashboard approach" to management is defined as - ✔✔the dashboard
approach is the visualization of selected items of critical info portrayed as the instrument
cluster of an automobile dashboard
✔✔email messages are inappropriate for - ✔✔emergency messages requiring
immediate action, discplinary
✔✔the general ledger of work control is the - ✔✔work order register
✔✔hotels are more likely to have in-house facilities staff than food service organizations
T/F - ✔✔TRUE
✔✔when unscheduled maintenance requirements happen two or three times the FM
should - ✔✔develop proceudres to handle them as they occur, develop preventative or
predictive maintenance activities to keep them from being an emergency
✔✔labor and benefits account for how much of the property operation and maintenance
costs - ✔✔app. 50%
✔✔tasks are defined into two categories, what are they - ✔✔individual and collective
✔✔one of the problems in maintaining lodging facilities is that - ✔✔systems are
operating 24 hours a day and cannot be shut down for maintenance
✔✔if an integrated MEP management system is well balanced the result will include -
✔✔increased profitability
✔✔what is the key conflict resolution between maintenance activities and operational
activities for the FM - ✔✔schedule manipulation
