CPHIMS FINALS EXAMS 2026/2027 QUESTIONS AND
SOLUTIONS RATED A+
✔✔Ethical Principles - ✔✔Elements of basic compliance programs
-Senior mgmt must be aware of/involved in process of compliance
-P&Ps must reflect the org's procedures for compliance
-Education must occur for both mgmt & employees of org
-Programs must be monitored and discipline enforced
✔✔Organizational Assessment - ✔✔Culture = behavior of individuals based on years of
beliefs, processes, and actions (+Leadership)
Technology's impact on culture
-Work done
-Interpersonal interaction
External influence on staff (fear... media...)
✔✔Measuring Organizational Effectiveness - ✔✔-FINANCIAL MEASURES and
indicators (budget)
-INTERNAL BENCHMARKING
Days in Accounts Receivable (DAR)=avg time to receive payment
Discharged Not Final Billed (DNFB) expected to be billed but not ready to bill
Cash
-EXTERNAL BENCHMARKING (quality, safety, regulatory, accreditation)... subscribing
to benchmark data so you can compare with peers!
✔✔Business Communications - ✔✔-Agenda development (template!)
-Minutes (template!)
✔✔Facilitation - ✔✔-Know your audeince
-Agenda
-Roberts Rules of Order
-Manage attendee communications
-Work for consesus
(Living with decisions)
(Identification of alternates)
✔✔Internal Consultation (In-house Consultant) - ✔✔-Indications for consultation
-PMO
(IT focus on project mgmt)
(Operation focus on leadership and governance)
, ✔✔Vendor Relations - ✔✔"When you have a hammer, everything begins to look like a
nail"
Sometimes you may need to remove yourself from a decision for objectivity (because of
personal relationships with vendors)
Define escalation procedures early (before issues have arrived!)
✔✔Contracting - ✔✔-Learn from experienced legal counsel!
Points of negotiation:
-total cost
-payment schedule
-maintenance payment due date (target 1 yr)
-milestone definitions (tie payments to them!)
-performance measures (not to exceed limits on total paid)
-remediation options (onsite professional services, future discounts, financial penalties)
✔✔Decision Making - ✔✔Process... not an event. each possibility...
-Introduction
-Consideration
-Evaluation
-Decision
Inputs to process
-Org mision, vision, and goals
-Experience
-Opinions of parties
-Alternative choices
✔✔Conflict Resolution - ✔✔Understand your coworkers
-Personalities
-Motivators
Focus on points of agreement
Build on common ground
Encourage direct resolution (let ppl work out conflict... don't choose a winner that leaves
losers)
✔✔Education - ✔✔Second most valuable asset, behind experience
Encourage regular experiences
Alternate venues
Rotate staff experiences
Follow-up with peers (attendee shares info with staff at a lunch!)
Succession planning
SOLUTIONS RATED A+
✔✔Ethical Principles - ✔✔Elements of basic compliance programs
-Senior mgmt must be aware of/involved in process of compliance
-P&Ps must reflect the org's procedures for compliance
-Education must occur for both mgmt & employees of org
-Programs must be monitored and discipline enforced
✔✔Organizational Assessment - ✔✔Culture = behavior of individuals based on years of
beliefs, processes, and actions (+Leadership)
Technology's impact on culture
-Work done
-Interpersonal interaction
External influence on staff (fear... media...)
✔✔Measuring Organizational Effectiveness - ✔✔-FINANCIAL MEASURES and
indicators (budget)
-INTERNAL BENCHMARKING
Days in Accounts Receivable (DAR)=avg time to receive payment
Discharged Not Final Billed (DNFB) expected to be billed but not ready to bill
Cash
-EXTERNAL BENCHMARKING (quality, safety, regulatory, accreditation)... subscribing
to benchmark data so you can compare with peers!
✔✔Business Communications - ✔✔-Agenda development (template!)
-Minutes (template!)
✔✔Facilitation - ✔✔-Know your audeince
-Agenda
-Roberts Rules of Order
-Manage attendee communications
-Work for consesus
(Living with decisions)
(Identification of alternates)
✔✔Internal Consultation (In-house Consultant) - ✔✔-Indications for consultation
-PMO
(IT focus on project mgmt)
(Operation focus on leadership and governance)
, ✔✔Vendor Relations - ✔✔"When you have a hammer, everything begins to look like a
nail"
Sometimes you may need to remove yourself from a decision for objectivity (because of
personal relationships with vendors)
Define escalation procedures early (before issues have arrived!)
✔✔Contracting - ✔✔-Learn from experienced legal counsel!
Points of negotiation:
-total cost
-payment schedule
-maintenance payment due date (target 1 yr)
-milestone definitions (tie payments to them!)
-performance measures (not to exceed limits on total paid)
-remediation options (onsite professional services, future discounts, financial penalties)
✔✔Decision Making - ✔✔Process... not an event. each possibility...
-Introduction
-Consideration
-Evaluation
-Decision
Inputs to process
-Org mision, vision, and goals
-Experience
-Opinions of parties
-Alternative choices
✔✔Conflict Resolution - ✔✔Understand your coworkers
-Personalities
-Motivators
Focus on points of agreement
Build on common ground
Encourage direct resolution (let ppl work out conflict... don't choose a winner that leaves
losers)
✔✔Education - ✔✔Second most valuable asset, behind experience
Encourage regular experiences
Alternate venues
Rotate staff experiences
Follow-up with peers (attendee shares info with staff at a lunch!)
Succession planning
