CMS 315M REVIEW QUESTIONS WITH VERIFIED
ANSWERS
Centrality of Communication Lecture 1 - Answers - -
1. Communication is key to relationships- Lousy relationships lead to poor
communication
2. people judge us based on our communication- We judge people by how things are
communicated
3. We accomplish almost everything through communication—the evolutionary
advantage🡪we are far more advanced than any other species:
-Speech makes us different (FOXP2 gene mutation allows speech)
-Survival is enhanced by coordination—people need to organize via communication
4. Communication makes us happier and healthier, people want other people to be
around because it makes us healthier and happier
5. Social interaction reduces anxiety and depression and enhance our immune system
(people with many socialites are less susceptible to the common cold).
People judge us by our communication - Answers - EX: Like how you judge a doctor by
how well he can answer your questions
4 reasons why people meet and talk - Answers - 1. Proximity: if you want to meet
people you have to be around
2. Appearance: you are more likely to talk to someone if they look better
-Appearance does matter🡪you dress up to go to a job interview
3. Utility: sometimes we get to know somebody because they can help us out
4. Loneliness: people are sometimes desperate to talk to people and miss
companionship
2 reasons we say what we do - Answers - 1. Manage impression (dont talk about sex,
fears, etc)
2. Reduce uncertainty by making predictions (stereotypes about people)
3 levels of predictions - Answers - 1. cultural (city or town; 90% of us are from same
culture; not effective prediction)
2. sociological (group membership; college major)
3. interpersonal (1% of people we know; how they differ from groups; constant
communication)
Propositions About Communication Lecture 2 - Answers -
10 propositions about communication - Answers - 1. You Cannot Not Communicate
2. Meanings Are in People- Not in words--special words are labels; multiple meanings,
easy to mistranslate;
,-Not in behavior--everyone punctuates relationships differently; react to what someone
said; pool hall married couple example; when relationship or argument began
3. Communication is Irreversible (made mess cooking for mother; wish you would never
been born)
4. Communication is Functional (5 functions)
5. Communication is a tool (Hitler)
6. Communication is learned (baby saying dada/mama; learn to dance; penny drawing
example)
7. Communication is Intentional and Unintentional (pasta example)
8. Communication is contextual (physical like restaurant and psychological like proxy-
father)
9. Communication Has Both Content & Relational Aspects--content verbal Nonverbal is
how we communicate relationship (legal system ignores relationship aspect; create
emoticons for relationship aspect)
10. Communication=Relationship
Communication Model Lecture 3 - Answers -
communication - Answers - the process whereby one stimulates meaning in the mind of
another through verbal and nonverbal meanings
5 Functions of communication - Answers - 1. Giving/Receiving Info
2. Persuading/Influencing (politics, teachers)
3. Affinity (want people to like you, especially when meeting first time)
4. Identity (you are who you communicate with and who you are is shaped by how you
communicate)
5. Entertainment (gossip)
Intentional and Unintentional Communication examples - Answers - -GOOD:Do
something intentional he sees it as intentional (cook pasta)Do something unintentional
he perceives it as unintentional (eyelash in pasta)
-BAD:Do something intentional he perceives it as unintentional (clean apt)Do something
unintentional he perceives it as intentional (put sugar in pasta instead of salt)
To make relationship more effective, use more - Answers - channels of
communication(teacher looks for student feedback)
Communication is contextual; 2 contexts - Answers - 1. physical--environment
where he chooses to eat has meaning; bar with lights on; recess lighting on nice stores
2. psychological contexts
brain creates context--what mood you're in; find deep meaning in something bc of how
they saw context; SKIT: salesman trying to sell baby pictures becomes proxy fathers
Two types of noises: - Answers - -External (outside yourself--easy to control)
-Internal (inside our head; hard to talk on phone when watching movie)
, 4 steps of communication model - Answers - 1. Source- the person trying to
communicate the
message, tries to encode a message that the
receiver can understand
2. message
3. channel- the more channels you have the more
effectively you will be able to convey the message; the
more channels the more fidelity
4. receiver
5. feedback- The source is also the receiver because
once they have communicated with the receiver, they
are looking to receive feedback; through messages that
we send all the time we are always giving and receiving
communication
Ensuring Message Quality - Answers - A. Organizing Message
-know your purpose
-drop what's unimportant
-"chunk" what's important
B. redundancy
-always offer multiple examples of a concept
-beware of seductive details
-offer visual and concrete concepts
-follow the tell- show-do-respond method
C. Focus on Schemas
-a schema is a category system people have for organizing information; schemas help
us remember information
D. Ask Questions
-open-ended vs. close-ended
-advice vs. question
-be interested; avoid conversational narcissism
-empowering questions
-avoid taking position too soon
-be savy about questions
Selective Exposure Lecture 4 - Answers -
Selectivity - Answers - what we choose to remember (or forget)
4 parts of Selective Exposure - Answers - 1. involvement- things you are involved in
(interests; ex politics)
2. proximity- close/easy to get (popularity; ex put show behind popular show to increase
ratings)
3. utility/value (useful)- quick repairs for cars, class schedule
4. reinforcement- seeing things several times (expose to positive things; date with Ricky
vs Jarod)
ANSWERS
Centrality of Communication Lecture 1 - Answers - -
1. Communication is key to relationships- Lousy relationships lead to poor
communication
2. people judge us based on our communication- We judge people by how things are
communicated
3. We accomplish almost everything through communication—the evolutionary
advantage🡪we are far more advanced than any other species:
-Speech makes us different (FOXP2 gene mutation allows speech)
-Survival is enhanced by coordination—people need to organize via communication
4. Communication makes us happier and healthier, people want other people to be
around because it makes us healthier and happier
5. Social interaction reduces anxiety and depression and enhance our immune system
(people with many socialites are less susceptible to the common cold).
People judge us by our communication - Answers - EX: Like how you judge a doctor by
how well he can answer your questions
4 reasons why people meet and talk - Answers - 1. Proximity: if you want to meet
people you have to be around
2. Appearance: you are more likely to talk to someone if they look better
-Appearance does matter🡪you dress up to go to a job interview
3. Utility: sometimes we get to know somebody because they can help us out
4. Loneliness: people are sometimes desperate to talk to people and miss
companionship
2 reasons we say what we do - Answers - 1. Manage impression (dont talk about sex,
fears, etc)
2. Reduce uncertainty by making predictions (stereotypes about people)
3 levels of predictions - Answers - 1. cultural (city or town; 90% of us are from same
culture; not effective prediction)
2. sociological (group membership; college major)
3. interpersonal (1% of people we know; how they differ from groups; constant
communication)
Propositions About Communication Lecture 2 - Answers -
10 propositions about communication - Answers - 1. You Cannot Not Communicate
2. Meanings Are in People- Not in words--special words are labels; multiple meanings,
easy to mistranslate;
,-Not in behavior--everyone punctuates relationships differently; react to what someone
said; pool hall married couple example; when relationship or argument began
3. Communication is Irreversible (made mess cooking for mother; wish you would never
been born)
4. Communication is Functional (5 functions)
5. Communication is a tool (Hitler)
6. Communication is learned (baby saying dada/mama; learn to dance; penny drawing
example)
7. Communication is Intentional and Unintentional (pasta example)
8. Communication is contextual (physical like restaurant and psychological like proxy-
father)
9. Communication Has Both Content & Relational Aspects--content verbal Nonverbal is
how we communicate relationship (legal system ignores relationship aspect; create
emoticons for relationship aspect)
10. Communication=Relationship
Communication Model Lecture 3 - Answers -
communication - Answers - the process whereby one stimulates meaning in the mind of
another through verbal and nonverbal meanings
5 Functions of communication - Answers - 1. Giving/Receiving Info
2. Persuading/Influencing (politics, teachers)
3. Affinity (want people to like you, especially when meeting first time)
4. Identity (you are who you communicate with and who you are is shaped by how you
communicate)
5. Entertainment (gossip)
Intentional and Unintentional Communication examples - Answers - -GOOD:Do
something intentional he sees it as intentional (cook pasta)Do something unintentional
he perceives it as unintentional (eyelash in pasta)
-BAD:Do something intentional he perceives it as unintentional (clean apt)Do something
unintentional he perceives it as intentional (put sugar in pasta instead of salt)
To make relationship more effective, use more - Answers - channels of
communication(teacher looks for student feedback)
Communication is contextual; 2 contexts - Answers - 1. physical--environment
where he chooses to eat has meaning; bar with lights on; recess lighting on nice stores
2. psychological contexts
brain creates context--what mood you're in; find deep meaning in something bc of how
they saw context; SKIT: salesman trying to sell baby pictures becomes proxy fathers
Two types of noises: - Answers - -External (outside yourself--easy to control)
-Internal (inside our head; hard to talk on phone when watching movie)
, 4 steps of communication model - Answers - 1. Source- the person trying to
communicate the
message, tries to encode a message that the
receiver can understand
2. message
3. channel- the more channels you have the more
effectively you will be able to convey the message; the
more channels the more fidelity
4. receiver
5. feedback- The source is also the receiver because
once they have communicated with the receiver, they
are looking to receive feedback; through messages that
we send all the time we are always giving and receiving
communication
Ensuring Message Quality - Answers - A. Organizing Message
-know your purpose
-drop what's unimportant
-"chunk" what's important
B. redundancy
-always offer multiple examples of a concept
-beware of seductive details
-offer visual and concrete concepts
-follow the tell- show-do-respond method
C. Focus on Schemas
-a schema is a category system people have for organizing information; schemas help
us remember information
D. Ask Questions
-open-ended vs. close-ended
-advice vs. question
-be interested; avoid conversational narcissism
-empowering questions
-avoid taking position too soon
-be savy about questions
Selective Exposure Lecture 4 - Answers -
Selectivity - Answers - what we choose to remember (or forget)
4 parts of Selective Exposure - Answers - 1. involvement- things you are involved in
(interests; ex politics)
2. proximity- close/easy to get (popularity; ex put show behind popular show to increase
ratings)
3. utility/value (useful)- quick repairs for cars, class schedule
4. reinforcement- seeing things several times (expose to positive things; date with Ricky
vs Jarod)
