CMS 315M EXAM 1 QUESTIONS WITH VERIFIED
ANSWERS
Centrality of communication (5 things) - answers - people are judged by their
communication, importance of first exchange, why people meet and talk, why do we say
what we do, levels of prediction
Why do people meet and talk? - answers - proximity, appearance, utility, lonliness
Why do we say what we do? - answers - managing an impression and reduce
uncertainty by making predictions
Levels of prediction - answers - cultural, sociological, interpersonal
How many people can you know interpersonally? - answers - 5-7
Propositions about communication - answers - you cannot not communicate, meanings
are in people, enhance clarity of messages, communication is irreversible, functional, a
tool, learned, intentional and unintentional, contextual, has content and relational
aspects, and creates a relationship
Meanings are in - answers - people, not words (labels) and behavior (punctuation)
How is communication functional? - answers - giving/receiving info,
persuading/influencing, affinity, identity, entertainment
Effective communication is either - answers - intentional both ways or unintentional both
ways
2 types of communicative context - answers - physical and psychological
Communication model definition - answers - interpersonal communication is the process
whereby one stimulates meaning in the mind of another through verbal and/or
nonverbal means
Model of communication - answers - source encodes message--> channel (verbal, text,
etc) -->receiver decodes the message
Feedback - answers - back and forth between receiver and source
Noise - answers - any distractions we experience when we're communicating. Can be
internal or external
, Internal noise - answers - noise in your head
External noise - answers - outside noise
Ensuring message quality - answers - organize message, use redundancy, focus on
schemas, ask questions
Organize message by - answers - knowing purpose, drop what's unimportant, chunk
whats important
Use redundancy - answers - offer multiple examples for concepts, beware of seductive
details, follow "tell-show-do-respond"
Schema - answers - a category system for storing information
How to ask questions - answers - open-ended and close-ended, ask for advice not
question, ask empowering questions, avoid taking position too soon, let them talk
Selectivity - answers - selective exposure, attention, perception, retention
Selective exposure - answers - involvement, proximity, utility/value, reinforcement
Selective attention - answers - novelty, concreteness, less competing stimuli, speed,
momentum, utility, positive affect
Selective perception - answers - understand biases, reduce ambiguity, use redundancy,
focus on listener's needs and schema
Listener's needs include - answers - control, inclusion, affection, efficacy
Selective retention - answers - redundancy and repetition, utility, primacy/recency,
salience (importance)
Characteristics of stereotypes - answers - over-generalized, extreme, negative,
simplistic, kernel of truth, self-confirming
Stereotypes lead to - answers - expectations: actions reflect and create stereotypes and
don't note dis-confirmations
Actions that reflect and create stereotypes - answers - language, classroom, behavior
interpretation
Dis-confirmations in stereotypes - answers - special cases, special advantages, unusual
motivation, situation
Where do we learn stereotypes? - answers - family, friends, media, limited observation
ANSWERS
Centrality of communication (5 things) - answers - people are judged by their
communication, importance of first exchange, why people meet and talk, why do we say
what we do, levels of prediction
Why do people meet and talk? - answers - proximity, appearance, utility, lonliness
Why do we say what we do? - answers - managing an impression and reduce
uncertainty by making predictions
Levels of prediction - answers - cultural, sociological, interpersonal
How many people can you know interpersonally? - answers - 5-7
Propositions about communication - answers - you cannot not communicate, meanings
are in people, enhance clarity of messages, communication is irreversible, functional, a
tool, learned, intentional and unintentional, contextual, has content and relational
aspects, and creates a relationship
Meanings are in - answers - people, not words (labels) and behavior (punctuation)
How is communication functional? - answers - giving/receiving info,
persuading/influencing, affinity, identity, entertainment
Effective communication is either - answers - intentional both ways or unintentional both
ways
2 types of communicative context - answers - physical and psychological
Communication model definition - answers - interpersonal communication is the process
whereby one stimulates meaning in the mind of another through verbal and/or
nonverbal means
Model of communication - answers - source encodes message--> channel (verbal, text,
etc) -->receiver decodes the message
Feedback - answers - back and forth between receiver and source
Noise - answers - any distractions we experience when we're communicating. Can be
internal or external
, Internal noise - answers - noise in your head
External noise - answers - outside noise
Ensuring message quality - answers - organize message, use redundancy, focus on
schemas, ask questions
Organize message by - answers - knowing purpose, drop what's unimportant, chunk
whats important
Use redundancy - answers - offer multiple examples for concepts, beware of seductive
details, follow "tell-show-do-respond"
Schema - answers - a category system for storing information
How to ask questions - answers - open-ended and close-ended, ask for advice not
question, ask empowering questions, avoid taking position too soon, let them talk
Selectivity - answers - selective exposure, attention, perception, retention
Selective exposure - answers - involvement, proximity, utility/value, reinforcement
Selective attention - answers - novelty, concreteness, less competing stimuli, speed,
momentum, utility, positive affect
Selective perception - answers - understand biases, reduce ambiguity, use redundancy,
focus on listener's needs and schema
Listener's needs include - answers - control, inclusion, affection, efficacy
Selective retention - answers - redundancy and repetition, utility, primacy/recency,
salience (importance)
Characteristics of stereotypes - answers - over-generalized, extreme, negative,
simplistic, kernel of truth, self-confirming
Stereotypes lead to - answers - expectations: actions reflect and create stereotypes and
don't note dis-confirmations
Actions that reflect and create stereotypes - answers - language, classroom, behavior
interpretation
Dis-confirmations in stereotypes - answers - special cases, special advantages, unusual
motivation, situation
Where do we learn stereotypes? - answers - family, friends, media, limited observation
