WGU C429 Healthcare Operations Management Questions and Answers Graded A+

WGU C429 Healthcare Operations k k k




k Management Questions andAnswers k k k




Graded A+ k k




Supply-side rationing is used by universal healthcare, HMO's and ACO's to cut down on
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A) Duplication of Effort k k




B) Access to specialists k k




C) Decrease provider communication k k




D) Cost ✔✔C k




An ACO (Accountable Care Organization) earns additional money by:
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A) Setting a flexible fee schedule
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B) Getting a share of money it saves Medicare
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C) Producing better patient results k k k




D) Both C & B ✔✔D k k k k




All Americans have the right to
k k k k k k under the Affordable Healthcare Act.
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A) Basic Care k




B) Purchase Care k




C) Low Cost Medications
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D) None of the Above ✔✔B
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The U.S. Healthcare System is faced with a serious shortage of
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A) Specialists
B) Primary Care Physicians k k

,C) Out Patient Surgical Centers
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D) All of the Above ✔✔b
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Which is not a type of universal care utilized in Europe?
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A) National Health System k k




B) National HMO k




C) National Health Insurance k k




D) Socialized Health Insurance System ✔✔B k k k k




What is not a reason for physician resistance to Evidence Based Practices?
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A) Too simple k




B) Too Complex k




C) Bias
D) Not cost effective ✔✔D
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Racial and cultural sensitivity is important to healthcare recruitment due to:
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A) Affirmative action plans k k




B) Population shifting to non-white majority k k k k




C) The number of people entering the country of treatment
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D) None of the Above ✔✔Bk k k k




The IHR (International Health Regulations) is a binding legal agreement to:
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A) Respect international borders k k




B) Prevent and respond to acute international health risks
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C) Population Control k




D) All the Above ✔✔b
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,Cost control requires all but
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A) Supply-Side Rationing k




B) Limit Reimbursement to Providers
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C) Greater Access to Specialist k k k




D) Management of Utilization ✔✔c k k k




Holistic Medicine strives to
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A) Lower Health Cost k k




B) Treat the whole Person
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C) Use alternative medicine
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D) None of the above ✔✔bk k k k




Health care organizations play an important role in population health. Given the current directions in
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health service delivery, which of the following is the most important role for a health care
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organization to play?
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a) developing secondary prevention clinics in collaboration with community agencies and disease-
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related organizations
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b) developing primary prevention programs for the community in conjunction with community
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agencies
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c) facilitating the community development approach to managing the determinants of health for
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specific high risk populations in the community
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d) none of the above ✔✔b
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Which of the following statements is the most important consideration in developing an effective
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media relations program for a health service organization?
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, a) identify clear objectives for a media relations program and ensure they are communicated to
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everyone concerned
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b) invite the media to an open house at your organization
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c) maintain regular communication with the media on topical issues
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d) advise members of the media regarding their role at the organization ✔✔a
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You are the newly appointed CEO of a health care organization, In the first few weeks in your new
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position, you are concerned by the lack of consistent understanding of the organization's strategy
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on the part of your executives. Some have even commented that "it doesn't seem to make any
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difference anyway...people do what they've always done and feel they need to do." You have
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discovered that, while there is a strategic plan for your organization,, there is no formal planning
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process and the setting of the strategic directions was historically the pursue of the past CEO and
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the VP Finance. You would like to create a formal strategic planning process that is more inclusive, and
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is a meaningful guide to the actions of your executives and their staff.
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At what stage of the strategic planning process should you involve your executives?
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a) the strategy formation stage, where the initial ideas around what the strategy should be are
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developed
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b) after the point of receiving approval to develop your strategy further from your Board
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c) the strategy implementation stage, where you present your strategy and seek assistance
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k in implementing it
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d) the strategy evaluation stage, where you formulate the strategy, put it in place, and call upon
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k your executives six months later to comment on its effectiveness ✔✔a
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There are several activities which are essential to effective strategic planning. They include:
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1) CEO defined vision, mission and valuesk k k k k




2) defined roles and responsibilities k k k




3) adequate consultation, discussion, and feedback k k k k




4) indicators that will be measured and monitored k k k k k k




a) 1, 2, and 3 k k k