BU288 UPDATED EXAMS SCRIPT ALL QUESTIONS
AND ANSWERS SURE A+
✔✔Challenges of social media in organizations - ✔✔- can be addictive
- cyberbullying
✔✔Opportunities of social media in organizations - ✔✔- organizational communication
- enterprise social media (restricted)
✔✔Active listening techniques - ✔✔Watch your body language, paraphrase what the
speaker means, show empathy, ask questions, wait out pauses
✔✔Helpful techniques in communication - ✔✔- assume differences until you know
otherwise
- recognize differences within cultures
- watch your language and theirs
✔✔Organizational approaches to improving communication - ✔✔360 degree feedback:
performance appraisal that uses the input of supers, employees, peers, customers
Employee surveys and feedback
Suggestion systems: to enhance upward communication
,management training: proper training to improve communication of managers
✔✔Organizational Culture - ✔✔Shared beliefs, values, and assumptions that exist in an
organization. "How things are done"
✔✔Characteristics of organizational culture - ✔✔- represents a true 'way of life' for
organizational members
- fairly stable over time
- context of a culture can involve matters that are internal or external to org
- can have a strong impact on performance and satisfaction
✔✔Four types of organizational culture - ✔✔- Adaptability (patterns, trends, market)
- Mission (direction, purpose)
- Involvement (commitment, ownership, responsibility)
- Consistency (systems, structures, processes)
✔✔Two dimensions of organizational cultures? Describe where each type of culture fits
in. - ✔✔External vs Internal focus, flexible vs stable
Adaptability: external and flexible
Mission: external and stable
Involvement: internal and flexible
Consistency: internal and stable
✔✔Levels of organizational culture (high visibility to low visibility) - ✔✔Artifacts and
physical characteristics >
values (mission statement goals) >
basic assumptions (beliefs, thoughts, feelings)
✔✔Artifacts of an organization - ✔✔observable byproducts of culture
- logos
- rituals
- technology
- styles of dress, speech, etc.
, - office design
✔✔Values of an organization - ✔✔behavioural norms, belief systems, and espoused
values
"unwritten rules about behaviour"
✔✔Assumptions of an organization - ✔✔Deeply held, unconscious beliefs about reality
- org's relationship to its environment
- nature of reality and truth
- human nature
- nature of human relationships (collective vs individualistic)
✔✔Subcultures - ✔✔smaller cultures that develop within a larger organizational culture.
differences in:
- training
- occupation
- goals
✔✔Strong cultures - ✔✔an organizational culture with intense and pervasive (felt by
everyone) beliefs, values, and assumptions.
✔✔Weak cultures - ✔✔fragmented, less intense, agree less about beliefs and values
✔✔Assets of strong cultures - ✔✔- Coordination
- conflict resolution
- financial success
✔✔Liabilities of strong cultures - ✔✔- resistance to change
- culture clash (merger or acquisition)
- pathology (fighting, secrecy, paranoia)
✔✔Contributors to culture - ✔✔Founder's Role: many cultures, especially strong ones,
reflect the values of their founder
Socialization: primary means by which individuals can learn the culture's beliefs, values,
and assumptions
✔✔Socialization process - ✔✔1. selecting employees
2. debasement and hazing
3. training in the "trenches"
4. reward and promotion
5. exposure to core culture
AND ANSWERS SURE A+
✔✔Challenges of social media in organizations - ✔✔- can be addictive
- cyberbullying
✔✔Opportunities of social media in organizations - ✔✔- organizational communication
- enterprise social media (restricted)
✔✔Active listening techniques - ✔✔Watch your body language, paraphrase what the
speaker means, show empathy, ask questions, wait out pauses
✔✔Helpful techniques in communication - ✔✔- assume differences until you know
otherwise
- recognize differences within cultures
- watch your language and theirs
✔✔Organizational approaches to improving communication - ✔✔360 degree feedback:
performance appraisal that uses the input of supers, employees, peers, customers
Employee surveys and feedback
Suggestion systems: to enhance upward communication
,management training: proper training to improve communication of managers
✔✔Organizational Culture - ✔✔Shared beliefs, values, and assumptions that exist in an
organization. "How things are done"
✔✔Characteristics of organizational culture - ✔✔- represents a true 'way of life' for
organizational members
- fairly stable over time
- context of a culture can involve matters that are internal or external to org
- can have a strong impact on performance and satisfaction
✔✔Four types of organizational culture - ✔✔- Adaptability (patterns, trends, market)
- Mission (direction, purpose)
- Involvement (commitment, ownership, responsibility)
- Consistency (systems, structures, processes)
✔✔Two dimensions of organizational cultures? Describe where each type of culture fits
in. - ✔✔External vs Internal focus, flexible vs stable
Adaptability: external and flexible
Mission: external and stable
Involvement: internal and flexible
Consistency: internal and stable
✔✔Levels of organizational culture (high visibility to low visibility) - ✔✔Artifacts and
physical characteristics >
values (mission statement goals) >
basic assumptions (beliefs, thoughts, feelings)
✔✔Artifacts of an organization - ✔✔observable byproducts of culture
- logos
- rituals
- technology
- styles of dress, speech, etc.
, - office design
✔✔Values of an organization - ✔✔behavioural norms, belief systems, and espoused
values
"unwritten rules about behaviour"
✔✔Assumptions of an organization - ✔✔Deeply held, unconscious beliefs about reality
- org's relationship to its environment
- nature of reality and truth
- human nature
- nature of human relationships (collective vs individualistic)
✔✔Subcultures - ✔✔smaller cultures that develop within a larger organizational culture.
differences in:
- training
- occupation
- goals
✔✔Strong cultures - ✔✔an organizational culture with intense and pervasive (felt by
everyone) beliefs, values, and assumptions.
✔✔Weak cultures - ✔✔fragmented, less intense, agree less about beliefs and values
✔✔Assets of strong cultures - ✔✔- Coordination
- conflict resolution
- financial success
✔✔Liabilities of strong cultures - ✔✔- resistance to change
- culture clash (merger or acquisition)
- pathology (fighting, secrecy, paranoia)
✔✔Contributors to culture - ✔✔Founder's Role: many cultures, especially strong ones,
reflect the values of their founder
Socialization: primary means by which individuals can learn the culture's beliefs, values,
and assumptions
✔✔Socialization process - ✔✔1. selecting employees
2. debasement and hazing
3. training in the "trenches"
4. reward and promotion
5. exposure to core culture
