Q1
Assessment
Answer: primary step in helping process-investigation and determination of variables
affecting an identified problem or issue
Q2
Planning
Answer: second step in helping process- goals are carefully selected and clearly
specified
Q3
Cultural competence
Answer: mastery of particular set of knowledge, skills, policies, and programs used by
the social worker that addresses the cultural needs of individuals, families, groups,
and communities become aware of culture and influence learn about own culture
recognize own ethnocentricity learn about other cultures acquire cultural knowledge
about the clients they are working with adapt social work skills and interventions to
the needs and styles of different cultures
Q4
Culture
Answer: configuration of shared attitudes, values, goals, spiritual beliefs, social
expectations, arts, technology, and behaviors that characterize a broader society in
which people live.
Q5
Human diversity
Answer: vast range of differences among groups, including those related to age, class,
color, culture, disability, ethnicity, gender, gender identity, and expression,
immigration status, political ideology, race, religion, sex, and sexual orientation
, Q6
Ecosystems theory
Answer: merging systems theories with an ecological perspective is sometimes
referred to
Q7
Macro
Answer: larger systems such as organizations, institutions, communities, and society
at larger. Work with macro systems may entail policy and/or organizational practices
and how this impacts the client. It is always important to empower the client to make
changes with in these areas as well. Additionally, macro practice may involve
providing organizational analysis, program evaluation reports to a particular
organization about its operation(s), policies, staffing procedures, service delivery
system, etc.
Q8
Micro
Answer: emphasis on the client's psychological conflicts and on the enhancement of
technical skills for use in efficient treatment of these problems. When working with
the clients at the micro level the practitioner focuses on individual issues and
treatment for the person and his/her individual contacts in order to work on enhancing
his/her quality of life.
Q9
Mezzo
Answer: small groups including family, work groups, and other social groups.
Intervention at this level focuses on change in systems that directly affect clients.
Work at the mezzo level may be focused on working with families or other small
groups, but also empowering the client to maximize their functioning within his/her
mezzo systems.
Q10
Empowerment
Answer: process of increasing personal, interpersonal, or political power so that
individuals can take action to improve their life situations