NY HOME IMPROVEMENT UPDATED EXAMS
SCRIPT QUESTIONS AND ANSWERS SURE A+
✔✔If a consumer wants more work done beyond what's in the original contract, what
should a contractor do? - ✔✔Provide a written amendment to the contract, which both
parties must sign.
✔✔What information should be at the heading of a H.I. contract? - ✔✔contractor's
name, office address, telephone number, and DCA license number and the
salesperson's name and DCA license number.
✔✔What dates should be on the H.I. contract? - ✔✔the contract date, approximate date
when work will begin and date to be substantially completed.
✔✔What costs must be included in the H.I. contract? - ✔✔labor and materials
✔✔What 3 notices must the H.I include? - ✔✔If the owner does not pay the contractor
they may have a claim against the owner, that the contractor is legally required to
deposit all payments received prior to completion or the contractor must post a bond or
contract of indemnity, and the cancellation notice wording.
, ✔✔What schedule should be inclduded with the H.I. contract? - ✔✔Schedule of
payments and the work/services to be performed if the contract calls for incremental
payments.
✔✔Must a contractor or salesperson provide the consumer with a separate Notice of
Cancellation? - ✔✔Yes. At the time of signing the contractor or salesperson must attach
to the signed contract two copies of a separate, completed form titled "Notice of
Cancellation."
✔✔How much time does the home owner have to cancel the contract? - ✔✔Until
midnight of the third business day.
✔✔Must a contractor or salesperson inform the consumer orally of the consumer's right
to cancel? - ✔✔Yes, verbally and written notice.
✔✔What if a contractor or salesperson fails to comply with the provisions requiring oral
(spoken) and written notice of the consumer's right to cancel? - ✔✔The consumer may
cancel the contract at any time.
✔✔How many days does a contractor or salesperson have to honor valid notice of
cancellation? - ✔✔10 business days
✔✔Do salespersons need to notify DCA about their employers? - ✔✔Yes within 48
hours of new employment.
✔✔What must all advertising and sales literature contain? - ✔✔DCA Home
Improvement Contractor license number.
✔✔A "savings" claim in an adv ertisment cannot imply what? - ✔✔The amount specified
is the selling price.
✔✔What type of guarantees or warranties can be made? - ✔✔Only as long as a defect
is likely to show up.
✔✔What type of guarantees or warranties can NOT be made? - ✔✔"lifetime"
guarantees or warranties
✔✔Who must obtain building and improvement permits? - ✔✔The prime contractor.
✔✔Where does a contractor go to secure a permit for an addition or alteration to a
house? - ✔✔The New York City Department of Buildings (DOB).
SCRIPT QUESTIONS AND ANSWERS SURE A+
✔✔If a consumer wants more work done beyond what's in the original contract, what
should a contractor do? - ✔✔Provide a written amendment to the contract, which both
parties must sign.
✔✔What information should be at the heading of a H.I. contract? - ✔✔contractor's
name, office address, telephone number, and DCA license number and the
salesperson's name and DCA license number.
✔✔What dates should be on the H.I. contract? - ✔✔the contract date, approximate date
when work will begin and date to be substantially completed.
✔✔What costs must be included in the H.I. contract? - ✔✔labor and materials
✔✔What 3 notices must the H.I include? - ✔✔If the owner does not pay the contractor
they may have a claim against the owner, that the contractor is legally required to
deposit all payments received prior to completion or the contractor must post a bond or
contract of indemnity, and the cancellation notice wording.
, ✔✔What schedule should be inclduded with the H.I. contract? - ✔✔Schedule of
payments and the work/services to be performed if the contract calls for incremental
payments.
✔✔Must a contractor or salesperson provide the consumer with a separate Notice of
Cancellation? - ✔✔Yes. At the time of signing the contractor or salesperson must attach
to the signed contract two copies of a separate, completed form titled "Notice of
Cancellation."
✔✔How much time does the home owner have to cancel the contract? - ✔✔Until
midnight of the third business day.
✔✔Must a contractor or salesperson inform the consumer orally of the consumer's right
to cancel? - ✔✔Yes, verbally and written notice.
✔✔What if a contractor or salesperson fails to comply with the provisions requiring oral
(spoken) and written notice of the consumer's right to cancel? - ✔✔The consumer may
cancel the contract at any time.
✔✔How many days does a contractor or salesperson have to honor valid notice of
cancellation? - ✔✔10 business days
✔✔Do salespersons need to notify DCA about their employers? - ✔✔Yes within 48
hours of new employment.
✔✔What must all advertising and sales literature contain? - ✔✔DCA Home
Improvement Contractor license number.
✔✔A "savings" claim in an adv ertisment cannot imply what? - ✔✔The amount specified
is the selling price.
✔✔What type of guarantees or warranties can be made? - ✔✔Only as long as a defect
is likely to show up.
✔✔What type of guarantees or warranties can NOT be made? - ✔✔"lifetime"
guarantees or warranties
✔✔Who must obtain building and improvement permits? - ✔✔The prime contractor.
✔✔Where does a contractor go to secure a permit for an addition or alteration to a
house? - ✔✔The New York City Department of Buildings (DOB).
