Western Governors University WGU HRM3540
D356 HR Technology Ultimate Exam
**Question 1. Which phase of the System Development Life Cycle (SDLC) involves creating a detailed
description of the future-state HRIS and comparing it to the current system?**
A) Planning
B) Analysis
C) Design
D) Implementation
Answer: B
Explanation: The Analysis phase includes gap analysis, where the current state is evaluated against the
desired future state to identify requirements.
**Question 2. In the evolution of HR technology, which architecture first enabled multiple users to
access a centralized database over a network?**
A) Manual record-keeping
B) Mainframe client-server
C) Cloud-based SaaS
D) Stand-alone PC software
Answer: B
Explanation: Mainframe client-server systems introduced networked access to a central database,
allowing multiple users to retrieve and update HR data simultaneously.
**Question 3. Which component of an HRIS is responsible for ensuring that data entered by employees
is stored in structured tables for easy retrieval?**
A) Hardware
B) Software
, Western Governors University WGU HRM3540
D356 HR Technology Ultimate Exam
C) Database Management System (DBMS)
D) Procedures
Answer: C
Explanation: The DBMS organizes data into tables, defines relationships, and provides query capabilities
essential for HRIS operations.
**Question 4. A company wants to shift HR from a transactional function to a strategic partner. Which
HRIS capability best supports this transition?**
A) Payroll processing
B) Attendance tracking
C) Workforce analytics dashboards
D) Employee self-service portal
Answer: C
Explanation: Workforce analytics provide data-driven insights that enable HR to influence strategic
decisions such as talent planning and cost management.
**Question 5. Which type of HRIS is primarily used for managing employee benefits enrollment and
self-service?**
A) Operational HRIS
B) Tactical HRIS
C) Strategic HRIS
D) Executive HRIS
Answer: A
, Western Governors University WGU HRM3540
D356 HR Technology Ultimate Exam
Explanation: Operational HRIS handle day-to-day transactions like benefits enrollment, payroll, and
time-keeping.
**Question 6. An organization decides to develop a custom recruitment module rather than purchase
an off-the-shelf ATS. Which factor most strongly supports a “build” decision?**
A) Need for rapid deployment
B) Desire for unique workflow integration
C) Limited internal IT expertise
D) Preference for lower upfront cost
Answer: B
Explanation: Building is justified when the organization requires specialized processes that standard
products cannot accommodate.
**Question 7. During vendor selection, which document formally requests detailed proposals from
potential HRIS suppliers?**
A) Statement of Work (SOW)
B) Request for Proposal (RFP)
C) Service Level Agreement (SLA)
D) Purchase Order (PO)
Answer: B
Explanation: An RFP outlines requirements and asks vendors to submit proposals describing how they
will meet those needs.
**Question 8. Which change-management model emphasizes “unfreeze-change-refreeze” to help
employees adopt a new HRIS?**
, Western Governors University WGU HRM3540
D356 HR Technology Ultimate Exam
A) Kotter’s 8-Step Model
B) Lewin’s Change Model
C) ADKAR Model
D) McKinsey 7-S Framework
Answer: B
Explanation: Lewin’s model uses the three phases unfreeze, change, and refreeze to guide
organizational transition.
**Question 9. In a Data Flow Diagram (DFD) for an HRIS, which symbol typically represents an external
entity such as the Finance department?**
A) Circle
B) Rectangle
C) Arrow
D) Double line
Answer: B
Explanation: Rectangles denote external entities that interact with the system, like Finance providing
budget data.
**Question 10. Which internal security threat is most likely to arise from an employee accidentally
sending confidential payroll data to the wrong email address?**
A) Phishing attack
B) Insider error
C) Malware infection
D) Unauthorized access
D356 HR Technology Ultimate Exam
**Question 1. Which phase of the System Development Life Cycle (SDLC) involves creating a detailed
description of the future-state HRIS and comparing it to the current system?**
A) Planning
B) Analysis
C) Design
D) Implementation
Answer: B
Explanation: The Analysis phase includes gap analysis, where the current state is evaluated against the
desired future state to identify requirements.
**Question 2. In the evolution of HR technology, which architecture first enabled multiple users to
access a centralized database over a network?**
A) Manual record-keeping
B) Mainframe client-server
C) Cloud-based SaaS
D) Stand-alone PC software
Answer: B
Explanation: Mainframe client-server systems introduced networked access to a central database,
allowing multiple users to retrieve and update HR data simultaneously.
**Question 3. Which component of an HRIS is responsible for ensuring that data entered by employees
is stored in structured tables for easy retrieval?**
A) Hardware
B) Software
, Western Governors University WGU HRM3540
D356 HR Technology Ultimate Exam
C) Database Management System (DBMS)
D) Procedures
Answer: C
Explanation: The DBMS organizes data into tables, defines relationships, and provides query capabilities
essential for HRIS operations.
**Question 4. A company wants to shift HR from a transactional function to a strategic partner. Which
HRIS capability best supports this transition?**
A) Payroll processing
B) Attendance tracking
C) Workforce analytics dashboards
D) Employee self-service portal
Answer: C
Explanation: Workforce analytics provide data-driven insights that enable HR to influence strategic
decisions such as talent planning and cost management.
**Question 5. Which type of HRIS is primarily used for managing employee benefits enrollment and
self-service?**
A) Operational HRIS
B) Tactical HRIS
C) Strategic HRIS
D) Executive HRIS
Answer: A
, Western Governors University WGU HRM3540
D356 HR Technology Ultimate Exam
Explanation: Operational HRIS handle day-to-day transactions like benefits enrollment, payroll, and
time-keeping.
**Question 6. An organization decides to develop a custom recruitment module rather than purchase
an off-the-shelf ATS. Which factor most strongly supports a “build” decision?**
A) Need for rapid deployment
B) Desire for unique workflow integration
C) Limited internal IT expertise
D) Preference for lower upfront cost
Answer: B
Explanation: Building is justified when the organization requires specialized processes that standard
products cannot accommodate.
**Question 7. During vendor selection, which document formally requests detailed proposals from
potential HRIS suppliers?**
A) Statement of Work (SOW)
B) Request for Proposal (RFP)
C) Service Level Agreement (SLA)
D) Purchase Order (PO)
Answer: B
Explanation: An RFP outlines requirements and asks vendors to submit proposals describing how they
will meet those needs.
**Question 8. Which change-management model emphasizes “unfreeze-change-refreeze” to help
employees adopt a new HRIS?**
, Western Governors University WGU HRM3540
D356 HR Technology Ultimate Exam
A) Kotter’s 8-Step Model
B) Lewin’s Change Model
C) ADKAR Model
D) McKinsey 7-S Framework
Answer: B
Explanation: Lewin’s model uses the three phases unfreeze, change, and refreeze to guide
organizational transition.
**Question 9. In a Data Flow Diagram (DFD) for an HRIS, which symbol typically represents an external
entity such as the Finance department?**
A) Circle
B) Rectangle
C) Arrow
D) Double line
Answer: B
Explanation: Rectangles denote external entities that interact with the system, like Finance providing
budget data.
**Question 10. Which internal security threat is most likely to arise from an employee accidentally
sending confidential payroll data to the wrong email address?**
A) Phishing attack
B) Insider error
C) Malware infection
D) Unauthorized access
