OPMA 401 MIDTERM TEST 2 QUESTIONS AND ANSWERS OPERATIONS MANAGEMENT STUDY
GUIDE 2026/2027 | EXAM REVIEW
Which of the following are involved with aggregate planning in services:
1. on call labor resource to cover unexpected demand
2. Manufacturing level
3. Flexibility of Employee Skills
4. Flexibility in the rate of output or hours of work
5.Accurate Scheduling of labor hours to assure quick service times to customer demand - ANS
✔✔1,3,4,5
How does the Master Production Schedule Impact Services? - ANS ✔✔It impacts the scheduling
of staff and offerings
What costs could a firm suffer if it decides to go without a Sales and Operations Plan
(Manufacturing has no plan to follow) - ANS ✔✔1. Extra Inventory or excess capacity
2. Running out of product
3. Long lead times
4. Panic Operations
5. Poor reaction time to new opportunities
How are product family groupings decided upon? - ANS ✔✔They are set up to be consistent
with how sales and marketing categorize market segments or customer groups
What does Sales and Operations Planning do for a firm from a manufacturing perspective - ANS
✔✔Provides the direction to allow the firm to achieve its strategic objectives and is the
framework for the master production schedule
, Is an aggregated forecast more accurate, than an induvial forecast? - ANS ✔✔Yes
How can the capacity for the customized parts of a process be estimated - ANS ✔✔using
number of input labor hours for different skills required based on the forecasts
Production Planning for customized products involves:
a) Layoffs
b) No slack time
c) Identifying common subcomponents and making product based plans for them
d) a & c - ANS ✔✔c
What are the main aggregate decisions in a department store? - ANS ✔✔Space allocation and
employment levels
What is yield management? - ANS ✔✔The aggregate planning process of allocating the firms
resources to customers at prices that maximize the total revenue being squeezed out of the
customer
What characteristics do companies who use yield management share?
1. Used by older firms
2.Service or product that can be sold in advance of consumption
3. Very Stable Demand
4. Fluctuating demand
5. Resources and Capacity are relatively fixed
GUIDE 2026/2027 | EXAM REVIEW
Which of the following are involved with aggregate planning in services:
1. on call labor resource to cover unexpected demand
2. Manufacturing level
3. Flexibility of Employee Skills
4. Flexibility in the rate of output or hours of work
5.Accurate Scheduling of labor hours to assure quick service times to customer demand - ANS
✔✔1,3,4,5
How does the Master Production Schedule Impact Services? - ANS ✔✔It impacts the scheduling
of staff and offerings
What costs could a firm suffer if it decides to go without a Sales and Operations Plan
(Manufacturing has no plan to follow) - ANS ✔✔1. Extra Inventory or excess capacity
2. Running out of product
3. Long lead times
4. Panic Operations
5. Poor reaction time to new opportunities
How are product family groupings decided upon? - ANS ✔✔They are set up to be consistent
with how sales and marketing categorize market segments or customer groups
What does Sales and Operations Planning do for a firm from a manufacturing perspective - ANS
✔✔Provides the direction to allow the firm to achieve its strategic objectives and is the
framework for the master production schedule
, Is an aggregated forecast more accurate, than an induvial forecast? - ANS ✔✔Yes
How can the capacity for the customized parts of a process be estimated - ANS ✔✔using
number of input labor hours for different skills required based on the forecasts
Production Planning for customized products involves:
a) Layoffs
b) No slack time
c) Identifying common subcomponents and making product based plans for them
d) a & c - ANS ✔✔c
What are the main aggregate decisions in a department store? - ANS ✔✔Space allocation and
employment levels
What is yield management? - ANS ✔✔The aggregate planning process of allocating the firms
resources to customers at prices that maximize the total revenue being squeezed out of the
customer
What characteristics do companies who use yield management share?
1. Used by older firms
2.Service or product that can be sold in advance of consumption
3. Very Stable Demand
4. Fluctuating demand
5. Resources and Capacity are relatively fixed
