SCMN 2150 UPDATED COMPREHENSIVE EXAM
QUESTIONS AND ANSWERS SURE A+
✔✔customer satisfaction, retention, and profits - ✔✔Effective post sales processes
drive
✔✔genpact product support services - ✔✔help manufacturers of consumer electronics,
hardware, peripherals and software, as well as high-tech retailers and E-commerce
companies
✔✔efficiency; effectiveness - ✔✔increase _____ while enhancing ______
✔✔service parts supply chain - ✔✔Which type of supply chain is more complex - a new
product supply chain or a service parts supply chain?
✔✔Traditional forecasting concepts and supply chain strategies do not apply to service
parts - ✔✔What are the challenges of Service Parts Logistics?
✔✔Need for rapid repairs, especially in high $$$ equipment scenarios - ✔✔What are
the challenges of Service Parts Logistics?
✔✔1. gatekeeping
2. resell as is
, 3. refurbish
4. recycle
5. dump in landfill - ✔✔What should companies try to do with returned goods? (1-5)
✔✔1.Make life easier for customers.
2.Improve flow and control.
3.Recoup as much value as possible. - ✔✔How can companies better reverse logistics?
✔✔refurbush it - ✔✔most appropriate way to handle a return of a laptop
✔✔give it away/repurpose it - ✔✔most appropriate way to handle a return of a carrot
✔✔cannibalize parts - ✔✔most appropriate way to handle a return of a broken and
cracked phone
✔✔resell it - ✔✔most appropriate way to handle a return of a perfectly good handbag
✔✔very high - ✔✔manufacturing supply chain item demands
✔✔low: 1-2 a year - ✔✔service supply chain item demands
✔✔predictable, standard forecasting tools - ✔✔manufacturing supply chain demand
events
✔✔random - ✔✔service supply chain demand events
✔✔manufacture to order - ✔✔manufacturing supply chain response times
✔✔2 and 4 hour - ✔✔service supply chain response times
✔✔continued simplification - ✔✔manufacturing supply chain delivery network
✔✔increasing in complexity - ✔✔service supply chain delivery network
✔✔decreasing - ✔✔manufacturing supply chain profit margins
✔✔increasing - ✔✔service supply chain profit margins
✔✔postponement/JIT - ✔✔manufacturing supply chain inventory strategy
✔✔pre-position - ✔✔service supply chain inventory strategy
✔✔very high - ✔✔manufacturing supply chain ITI investment
QUESTIONS AND ANSWERS SURE A+
✔✔customer satisfaction, retention, and profits - ✔✔Effective post sales processes
drive
✔✔genpact product support services - ✔✔help manufacturers of consumer electronics,
hardware, peripherals and software, as well as high-tech retailers and E-commerce
companies
✔✔efficiency; effectiveness - ✔✔increase _____ while enhancing ______
✔✔service parts supply chain - ✔✔Which type of supply chain is more complex - a new
product supply chain or a service parts supply chain?
✔✔Traditional forecasting concepts and supply chain strategies do not apply to service
parts - ✔✔What are the challenges of Service Parts Logistics?
✔✔Need for rapid repairs, especially in high $$$ equipment scenarios - ✔✔What are
the challenges of Service Parts Logistics?
✔✔1. gatekeeping
2. resell as is
, 3. refurbish
4. recycle
5. dump in landfill - ✔✔What should companies try to do with returned goods? (1-5)
✔✔1.Make life easier for customers.
2.Improve flow and control.
3.Recoup as much value as possible. - ✔✔How can companies better reverse logistics?
✔✔refurbush it - ✔✔most appropriate way to handle a return of a laptop
✔✔give it away/repurpose it - ✔✔most appropriate way to handle a return of a carrot
✔✔cannibalize parts - ✔✔most appropriate way to handle a return of a broken and
cracked phone
✔✔resell it - ✔✔most appropriate way to handle a return of a perfectly good handbag
✔✔very high - ✔✔manufacturing supply chain item demands
✔✔low: 1-2 a year - ✔✔service supply chain item demands
✔✔predictable, standard forecasting tools - ✔✔manufacturing supply chain demand
events
✔✔random - ✔✔service supply chain demand events
✔✔manufacture to order - ✔✔manufacturing supply chain response times
✔✔2 and 4 hour - ✔✔service supply chain response times
✔✔continued simplification - ✔✔manufacturing supply chain delivery network
✔✔increasing in complexity - ✔✔service supply chain delivery network
✔✔decreasing - ✔✔manufacturing supply chain profit margins
✔✔increasing - ✔✔service supply chain profit margins
✔✔postponement/JIT - ✔✔manufacturing supply chain inventory strategy
✔✔pre-position - ✔✔service supply chain inventory strategy
✔✔very high - ✔✔manufacturing supply chain ITI investment
