OPMA MIDTERM EXAM STUDY GUIDE | MCQS, PRACTICE QUESTIONS
AND OPERATIONS MANAGEMENT EXAM REVIEW | 2026/2027
One reason for studying operations and supply chain management (OSCM) is which of the
following?
A. OSCM is essential for understanding organizational behavior
B. Most business graduates do OSCM work regardless of their job title
C. All managers should understand the basic principles that guide the design of transformation
processes.
D. OSCM is a required course in all business degree programs
E. OSCM is the most rigorous business discipline - ✔✔C
The Goods-Services Continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
C. No service, some service, good service, excellent service
,D. Self-service, help desk service, face-to-face service, service-with-a-simle
E. None of the above - ✔✔B
Which of the following are defined as core goods?
A. Chemicals
B. Airlines
C. Data storage systems
D. Hotels
E. None of the above - ✔✔C
Current issues in OSCM do not include:
A. Coordinating relationships between organizations.
B. Making senior management aware that OSCM can be a competitive weapon.
C. The triple bottom line.
, D. Managing customer touch points.
E. Increasing global supply chain employment. - ✔✔E
The "current issues" in OSCM are:
1. Coordinating the relationships between mutually supportive but separate organizations.
2. Optimizing global supplier, production, and distribution networks.
3. Managing customer touch points.
4. Raising senior management awareness of OSCM as a significant competitive weapon.
5. Sustainability and the triple bottom line.
Which of the following are not listed in the text as jobs in OSCM?
A. Department store manager
B. Project manager
C. Hospital administrator
D. Data Center manager
E. Call center manager - ✔✔C
Which of the following is not a characteristic that distinguishes services from goods?
AND OPERATIONS MANAGEMENT EXAM REVIEW | 2026/2027
One reason for studying operations and supply chain management (OSCM) is which of the
following?
A. OSCM is essential for understanding organizational behavior
B. Most business graduates do OSCM work regardless of their job title
C. All managers should understand the basic principles that guide the design of transformation
processes.
D. OSCM is a required course in all business degree programs
E. OSCM is the most rigorous business discipline - ✔✔C
The Goods-Services Continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
C. No service, some service, good service, excellent service
,D. Self-service, help desk service, face-to-face service, service-with-a-simle
E. None of the above - ✔✔B
Which of the following are defined as core goods?
A. Chemicals
B. Airlines
C. Data storage systems
D. Hotels
E. None of the above - ✔✔C
Current issues in OSCM do not include:
A. Coordinating relationships between organizations.
B. Making senior management aware that OSCM can be a competitive weapon.
C. The triple bottom line.
, D. Managing customer touch points.
E. Increasing global supply chain employment. - ✔✔E
The "current issues" in OSCM are:
1. Coordinating the relationships between mutually supportive but separate organizations.
2. Optimizing global supplier, production, and distribution networks.
3. Managing customer touch points.
4. Raising senior management awareness of OSCM as a significant competitive weapon.
5. Sustainability and the triple bottom line.
Which of the following are not listed in the text as jobs in OSCM?
A. Department store manager
B. Project manager
C. Hospital administrator
D. Data Center manager
E. Call center manager - ✔✔C
Which of the following is not a characteristic that distinguishes services from goods?
