CSA prep Qs from spreadsheet updated Exam fully solved & updated (latest version verified for accuracy) (Questions + Answers) Solved 100% Correct!! Latest Update

CSA prep Qs from spreadsheet updated Exam fully
solved & updated (latest version verified for
accuracy) (Questions + Answers) Solved 100%
Correct!! Latest Update



Types of SLA (SLA, OLA, UC) are defined in which field?


• Retroactive Start
• Condition Field
• Type Field
• Duration


ANSWERS: Type Field


Select three different types of Visual Task Boards from the list below.


• Flexible
• Customized
• Guided
• Framed
• Freeform

ANSWERS:
Flexible
Guided
Freeform

, What is a Service Desk application menu to locate all work assigned to
your team?


• Service Desk > My Assignments
• Service Desk > My Groups Work
• Service Desk > Inbox
• Service Desk > Task Board
• Service Desk > My Work


ANSWERS: Service Desk > My Groups Work


Navigate here to set configurable properties for the SLA Engine


ANSWERS: Service Level Management > Properties > SLA Engine


Name four Elements of a Visual Task Board (VTB), from the list below.


• Title
• System ID
• Cards
• Lanes
• Quick Panels
• Copy URL

ANSWERS:
Title
Cards
Lanes
Quick Panels

,What uses machine-learning to determine field values during creation?


• Predictive Intelligence
• Robotic Process Automation
• Classification Algorithm
• Handler
• Artificial Intelligence


ANSWERS: Predictive Intelligence


What is the quickest way to navigate back to a recently viewed record?


• Expand All Applications
• Impersonate the user
• Navigate to corresponding list
• Select the record from the History tab


ANSWERS: Select the record from the History tab


What creates a new record and closes the form?


• Update
• Submit
• Insert and Stay
• Copy Incident


ANSWERS: Submit


Navigate here to create a new relationship role


ANSWERS: Configuration > Suggested Relationships

, Where do users personalize their user interface?


• System Settings
• Custom UI
• Control Panel
• User Preferences


ANSWERS: System Settings


The Now Platform is an example of which cloud computing model?


• Software-as-a-Service (SaaS)
• Platform-as-a-Service (PaaS)
• Application Platform-as-a-service (aPaaS)
• Infrastructure-as-a-service (IaaS)


ANSWERS: Application Platform-as-a-service (aPaaS)