2026 NHA CMAA UPDATED EXAMS TEST PAPER
QUESTIONS AND ANSWERS SURE A+
✔✔Which of the following informs patients that the practice will charge a fee for a no-
show? - ✔✔Financial policy
✔✔The medical administrative assistant should identify which of the following as a
misspelled term? - ✔✔Persistant
✔✔Which of the following classes of mail provides the greatest security for items that
have monetary value? - ✔✔Registered Mail
✔✔A new patient arrives at the reception desk while the medical administrative
assistant is assisting another patient on the phone with a scheduling question. Which of
the following actions should the assistant take when greeting the new patient? -
✔✔Make eye contact and nod his head to acknowledge the patients arrival
✔✔A patient cancels a standing appointment due to a serious illness. Which of the
following actions should the medical administrative assistant take? - ✔✔Add a note in
the medical record about the illness and inform the provider of the patient's condition.
, ✔✔A medical administrative assistant schedules all well-child visits on Tuesday and
Thursday mornings. That's assistant is using which of the following types of scheduling?
- ✔✔Clustering
✔✔A medical administrative assistant receives a call from a father requesting to speak
to a clinical staff about the correct dosage of medication for his infant. Which of the
following information is necessary for the assistant to obtain when taking a phone
message from this caller? - ✔✔Time of the call
✔✔Which of the following methods is appropriate to use to remind a patient of an
appointment that is scheduled in 12 months? - ✔✔Place the patients name in a tickler
file.
✔✔A medical administrative assistant is scheduling an appointment for a patient who
has a history of decreased renal function. Which of the following laboratory test
demonstrates this condition? - ✔✔BUN
✔✔Which of the following is used to enter, edit, format, and print letter documents? -
✔✔Word processing program
✔✔Which of the following describes double-booking patients? - ✔✔Scheduling three
patients at the same time for the same provider
✔✔A medical administrative assistant is scheduling diagnostic testing for a patient
experiencing arrhythmias. Which of the following tests provides a visual assessment of
this condition? - ✔✔EKG
✔✔A patient calls to request that her immunization record be emailed to her. Which of
the following actions should the medical administrative assistant take first? - ✔✔Check
the patient's file for written authorization
✔✔Which of the following should be obtained prior to measuring a patient's blood
pressure? - ✔✔Implied consent
✔✔A patient has a diagnosis of Parkinson's disease. The medical administrative
assistant should schedule the patient for an appointment with which of the following
specialists? - ✔✔Neurologist
✔✔Which of the following describes a provider who has a contract with a third-party
payer? - ✔✔PAR
QUESTIONS AND ANSWERS SURE A+
✔✔Which of the following informs patients that the practice will charge a fee for a no-
show? - ✔✔Financial policy
✔✔The medical administrative assistant should identify which of the following as a
misspelled term? - ✔✔Persistant
✔✔Which of the following classes of mail provides the greatest security for items that
have monetary value? - ✔✔Registered Mail
✔✔A new patient arrives at the reception desk while the medical administrative
assistant is assisting another patient on the phone with a scheduling question. Which of
the following actions should the assistant take when greeting the new patient? -
✔✔Make eye contact and nod his head to acknowledge the patients arrival
✔✔A patient cancels a standing appointment due to a serious illness. Which of the
following actions should the medical administrative assistant take? - ✔✔Add a note in
the medical record about the illness and inform the provider of the patient's condition.
, ✔✔A medical administrative assistant schedules all well-child visits on Tuesday and
Thursday mornings. That's assistant is using which of the following types of scheduling?
- ✔✔Clustering
✔✔A medical administrative assistant receives a call from a father requesting to speak
to a clinical staff about the correct dosage of medication for his infant. Which of the
following information is necessary for the assistant to obtain when taking a phone
message from this caller? - ✔✔Time of the call
✔✔Which of the following methods is appropriate to use to remind a patient of an
appointment that is scheduled in 12 months? - ✔✔Place the patients name in a tickler
file.
✔✔A medical administrative assistant is scheduling an appointment for a patient who
has a history of decreased renal function. Which of the following laboratory test
demonstrates this condition? - ✔✔BUN
✔✔Which of the following is used to enter, edit, format, and print letter documents? -
✔✔Word processing program
✔✔Which of the following describes double-booking patients? - ✔✔Scheduling three
patients at the same time for the same provider
✔✔A medical administrative assistant is scheduling diagnostic testing for a patient
experiencing arrhythmias. Which of the following tests provides a visual assessment of
this condition? - ✔✔EKG
✔✔A patient calls to request that her immunization record be emailed to her. Which of
the following actions should the medical administrative assistant take first? - ✔✔Check
the patient's file for written authorization
✔✔Which of the following should be obtained prior to measuring a patient's blood
pressure? - ✔✔Implied consent
✔✔A patient has a diagnosis of Parkinson's disease. The medical administrative
assistant should schedule the patient for an appointment with which of the following
specialists? - ✔✔Neurologist
✔✔Which of the following describes a provider who has a contract with a third-party
payer? - ✔✔PAR
