2026 NHA CMAA COMPREHENSIVE EXAMS
UPDATED QUESTIONS AND ANSWERS SURE A+
✔✔Equities - ✔✔What is left of assets after creditors' liabilities have been subtracted.
✔✔Liabilities - ✔✔The equity of those to whom money is owed (creditors).
✔✔First-class Mail - ✔✔Sealed or unsealed typed or handwritten material, including
letters, postal cards, postcards, and business reply mail.
✔✔Priority Mail - ✔✔First-class mail weighing more than 13 ounces.
✔✔Standard Mail - ✔✔Mail that includes advertising, promotional, directory, or editorial
material, or any combination of such material.
✔✔Insured Mail - ✔✔Mail that has insurance coverage against loss or damage.
✔✔Registered Mail - ✔✔Mail of all classes protected by registering and requesting
evidence of its delivery.
✔✔Packing Slip - ✔✔A list of items in a package.
, ✔✔Terminal Numbering System - ✔✔Assigning consecutive numbers to patients while
separating the digits in the number into groups of twos or threes.
✔✔ Computer Scheduling - ✔✔Electronic appointment book
✔✔Book Scheduling - ✔✔Hard copy appointment book
✔✔Wave Booking - ✔✔Patients are scheduled at the same time each hour to create
short-term flexibility each hour.
✔✔Modified Wave Booking - ✔✔Wave booking can be modified in a couple of different
ways. One example of this approach is to schedule two patients to come at 9 a.m. and
one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
✔✔Double Booking - ✔✔Two patients are scheduled to come at the same time to see
the same physician.
✔✔Stream/time-Specific Scheduling - ✔✔Scheduling patients for specific times at
regular intervals. The amount of time allotted depends on the reason for the visit.
✔✔Open Booking (tidal wave scheduling) - ✔✔Patients are not scheduled for a specific
time, but told to come in at intermittent times. They are seen in the order in which the
arrive.
✔✔Cluster or Categorization Booking - ✔✔Booking a number of patients who have
specific needs together at the same time of day.
✔✔Matrix - ✔✔A grid with time slots blocked out when physicians are unavailable or the
office is closed.
✔✔Template - ✔✔A document with a preset format that is used as a starting point so
that it does not have e recreated each time.
✔✔Screening System - ✔✔Procedures to prioritize the urgency of a call to determine
when the patient should be seen.
✔✔Certified Mail - ✔✔First-class mail that also gives the mail added protection by
offering insurance, tracking, and return receipt options.
✔✔Appointment Cards - ✔✔Used to remind patients of scheduled appointments and to
eliminate misunderstandings about dates and time.
UPDATED QUESTIONS AND ANSWERS SURE A+
✔✔Equities - ✔✔What is left of assets after creditors' liabilities have been subtracted.
✔✔Liabilities - ✔✔The equity of those to whom money is owed (creditors).
✔✔First-class Mail - ✔✔Sealed or unsealed typed or handwritten material, including
letters, postal cards, postcards, and business reply mail.
✔✔Priority Mail - ✔✔First-class mail weighing more than 13 ounces.
✔✔Standard Mail - ✔✔Mail that includes advertising, promotional, directory, or editorial
material, or any combination of such material.
✔✔Insured Mail - ✔✔Mail that has insurance coverage against loss or damage.
✔✔Registered Mail - ✔✔Mail of all classes protected by registering and requesting
evidence of its delivery.
✔✔Packing Slip - ✔✔A list of items in a package.
, ✔✔Terminal Numbering System - ✔✔Assigning consecutive numbers to patients while
separating the digits in the number into groups of twos or threes.
✔✔ Computer Scheduling - ✔✔Electronic appointment book
✔✔Book Scheduling - ✔✔Hard copy appointment book
✔✔Wave Booking - ✔✔Patients are scheduled at the same time each hour to create
short-term flexibility each hour.
✔✔Modified Wave Booking - ✔✔Wave booking can be modified in a couple of different
ways. One example of this approach is to schedule two patients to come at 9 a.m. and
one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
✔✔Double Booking - ✔✔Two patients are scheduled to come at the same time to see
the same physician.
✔✔Stream/time-Specific Scheduling - ✔✔Scheduling patients for specific times at
regular intervals. The amount of time allotted depends on the reason for the visit.
✔✔Open Booking (tidal wave scheduling) - ✔✔Patients are not scheduled for a specific
time, but told to come in at intermittent times. They are seen in the order in which the
arrive.
✔✔Cluster or Categorization Booking - ✔✔Booking a number of patients who have
specific needs together at the same time of day.
✔✔Matrix - ✔✔A grid with time slots blocked out when physicians are unavailable or the
office is closed.
✔✔Template - ✔✔A document with a preset format that is used as a starting point so
that it does not have e recreated each time.
✔✔Screening System - ✔✔Procedures to prioritize the urgency of a call to determine
when the patient should be seen.
✔✔Certified Mail - ✔✔First-class mail that also gives the mail added protection by
offering insurance, tracking, and return receipt options.
✔✔Appointment Cards - ✔✔Used to remind patients of scheduled appointments and to
eliminate misunderstandings about dates and time.
