CIGNA HEALTHSPRING CORRECT SET QUESTIONS
AND ANSWERS SURE A+
✔✔What is the first step if the SDAC committee determines a violation is founded? -
✔✔The agent will be required to undergo remediation.
✔✔Kate, a broker sales agent, suspects a disclosure of a member's PHI and decides to
report her suspicion to the privacy officer. After the investigation, no disclosure of PHI
was found. Which of these options appropriately describes her actions? - ✔✔She did
the right thing; reasonable suspicions of disclosure of PHI should be reported.
✔✔Which of the following are examples of how to keep your technology devices
secure? - ✔✔Secure your wireless connection before transmitting PHI wirelessly via the
internet.
Never share your login details with anyone
Both A. and C.
✔✔Which of the following statements is true of the HITECH act? - ✔✔It made business
associates of covered entities directly liable for compliance with certain HIPAA Security
and Privacy Rules.
✔✔Brandon, a sales agent, completed the review of Cigna policies and procedures and
signed the attestation to comply last year. Will Brandon be required to complete the
review and attestation again this year? - ✔✔All sales agents of Cigna are contractually
obligated to review and abide by the policies and procedures and sign an attestation
yearly.
✔✔Which of the following are examples of protected or confidential information? -
✔✔Past, present or future physical or mental health or condition.
Provision of health care to the individual.
Past, present, or future payment for the provision of healthcare to the individual.
All of the above.
, ✔✔Which of the following forms of PHI is covered under HIPAA? - ✔✔PHI can be
spoken and on paper. It can also be electronically stored and transmitted.
✔✔Which of the following statements is accurate? - ✔✔Cigna's goal is for all sales
agents to practice compliance daily in the course of representing the company.
✔✔Which of the following best describes the term "minimum necessary" in reference to
PHI? - ✔✔Use only the minimum PHI necessary to conduct business.
✔✔Which of the following best describe the auditing and monitoring programs of the
Sales Development Action Program (SDAP)? - ✔✔Sales Integrity monitors data
pertaining to the sale of Cigna products and potential violations of state, federal or
Cigna policy.
✔✔HIPAA rules apply to "business associates", in addition to health plans and
providers. Which of the following are included under "business associates"? -
✔✔Employees and subcontractors such as contracted sales agents and brokers.
✔✔Which of the following is a reason why the Compliance Department conducts
internal and external audits? - ✔✔To identify areas of risk and compliance with Federal
and State regulatory guidelines.
✔✔Shelly, a broker agent, shares the same office space and equipment with her real
estate agent sister, Simone. Simone often provides MA leads to Shelly and both
cooperate closely together. Considering their family and professional ties, which of the
following safeguards are necessary for Shelly to implement in securing beneficiaries'
data? - ✔✔Refraining from disclosing confidential information in phone conversations
when others are present.
Store all protected, printed information in a locked cabinet that is separate from her
sister's.
Both A&B
✔✔ Which of the following should you discuss with your customer to help them
understand their prescription drug coverage? - ✔✔Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
All of these.
✔✔Which of the following is applicable when discussing the benefits of any of our
plans? - ✔✔Use the Summary of Benefits and cover all the benefits of the plan.
AND ANSWERS SURE A+
✔✔What is the first step if the SDAC committee determines a violation is founded? -
✔✔The agent will be required to undergo remediation.
✔✔Kate, a broker sales agent, suspects a disclosure of a member's PHI and decides to
report her suspicion to the privacy officer. After the investigation, no disclosure of PHI
was found. Which of these options appropriately describes her actions? - ✔✔She did
the right thing; reasonable suspicions of disclosure of PHI should be reported.
✔✔Which of the following are examples of how to keep your technology devices
secure? - ✔✔Secure your wireless connection before transmitting PHI wirelessly via the
internet.
Never share your login details with anyone
Both A. and C.
✔✔Which of the following statements is true of the HITECH act? - ✔✔It made business
associates of covered entities directly liable for compliance with certain HIPAA Security
and Privacy Rules.
✔✔Brandon, a sales agent, completed the review of Cigna policies and procedures and
signed the attestation to comply last year. Will Brandon be required to complete the
review and attestation again this year? - ✔✔All sales agents of Cigna are contractually
obligated to review and abide by the policies and procedures and sign an attestation
yearly.
✔✔Which of the following are examples of protected or confidential information? -
✔✔Past, present or future physical or mental health or condition.
Provision of health care to the individual.
Past, present, or future payment for the provision of healthcare to the individual.
All of the above.
, ✔✔Which of the following forms of PHI is covered under HIPAA? - ✔✔PHI can be
spoken and on paper. It can also be electronically stored and transmitted.
✔✔Which of the following statements is accurate? - ✔✔Cigna's goal is for all sales
agents to practice compliance daily in the course of representing the company.
✔✔Which of the following best describes the term "minimum necessary" in reference to
PHI? - ✔✔Use only the minimum PHI necessary to conduct business.
✔✔Which of the following best describe the auditing and monitoring programs of the
Sales Development Action Program (SDAP)? - ✔✔Sales Integrity monitors data
pertaining to the sale of Cigna products and potential violations of state, federal or
Cigna policy.
✔✔HIPAA rules apply to "business associates", in addition to health plans and
providers. Which of the following are included under "business associates"? -
✔✔Employees and subcontractors such as contracted sales agents and brokers.
✔✔Which of the following is a reason why the Compliance Department conducts
internal and external audits? - ✔✔To identify areas of risk and compliance with Federal
and State regulatory guidelines.
✔✔Shelly, a broker agent, shares the same office space and equipment with her real
estate agent sister, Simone. Simone often provides MA leads to Shelly and both
cooperate closely together. Considering their family and professional ties, which of the
following safeguards are necessary for Shelly to implement in securing beneficiaries'
data? - ✔✔Refraining from disclosing confidential information in phone conversations
when others are present.
Store all protected, printed information in a locked cabinet that is separate from her
sister's.
Both A&B
✔✔ Which of the following should you discuss with your customer to help them
understand their prescription drug coverage? - ✔✔Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
All of these.
✔✔Which of the following is applicable when discussing the benefits of any of our
plans? - ✔✔Use the Summary of Benefits and cover all the benefits of the plan.
