CIGNA HEALTHSPRING 2026 TEST QUESTIONS AND
ANSWERS SURE A+
✔✔Which of the following types of preparation is important as part of a sales agent's
regimen? - ✔✔Mental preparation.
Material preparation.
A and B.
✔✔Which statement(s) is true about the Cigna Dental benefits? - ✔✔Dental benefits in
all plans
✔✔Which is true of our Dual Special Needs Plans? - ✔✔Plans for customers with
Medicare and Medicaid
We offer HMO D-SNPs
Plans include non zero cost share and zero dollar cost share
All of these
✔✔Which of our products offer choice, flexibility, open-access network, out of
network/travel access and no referrals? - ✔✔Our PPO plans
✔✔Which of the following is a true statement regarding the features of our HMO plans?
- ✔✔Some plans may require a referral to see a specialist
Defined and organized networks
Educating customers on exercise
All of these
✔✔Which of the following does Cigna Healthcare seek to improve of those we serve? -
✔✔Health
Vitality
Both A and B
, ✔✔Which description(s) are accurate about the Caregiver Support program? -
✔✔Provides a support system for our members and their caregivers through resources
available through a digital application used by the customer's caregivers
Provides a support system for our members and their caregivers through resources
available through 1:1 coaching
Both A and C
✔✔Which is a true statement about the Products and Benefits Overview training? -
✔✔The benefit information is pending CMS approval
You must use the plan summary of benefits for the most accurate information
Both B and C
✔✔Which of the following statement(s) is accurate about Cigna Medicare plans? -
✔✔Offers a wide range of Medicare products and plans including HMO, HMO-POS,
PPO, and stand-alone Part D
Offers Cigna-Supplemental benefits (CSB) products such as Medicare Supplement,
Hospital Indemnity, and Cancer and Heart Attack products
Both A. and C
✔✔Which of the following is true about Cigna Medicare PPO plans? - ✔✔PCP selection
is not required, but strongly encouraged
✔✔What is the Cigna Healthy Today card? - ✔✔One flex card solution for Cigna
Medicare customers' to access multiple supplemental benefits
✔✔Which of the following customer profiles would best fit any of our PPO plans? -
✔✔Clara values network travel and craves choice and flexibility
✔✔Which 2025 PDP plan is designed for customers who are receiving Extra Help and
need basic protection? - ✔✔Assurance
✔✔Which of the following is the goal of Cigna Medicare Advantage Incentives? -
✔✔Improving our customers' overall health
✔✔Which of the following should a Medicare sales agent rely on for the most accurate
plan information? - ✔✔Summary of Benefits
✔✔Cigna provides well-publicized disciplinary standards. Which of the following
represents all the disciplinary actions that employees, contracted agents, and
subcontractors, who do not comply with CMS and Cigna's rules, regulations, policies
and procedures may face? - ✔✔Verbal/written warnings, reprimands, suspensions,
terminations, and financial penalties.
ANSWERS SURE A+
✔✔Which of the following types of preparation is important as part of a sales agent's
regimen? - ✔✔Mental preparation.
Material preparation.
A and B.
✔✔Which statement(s) is true about the Cigna Dental benefits? - ✔✔Dental benefits in
all plans
✔✔Which is true of our Dual Special Needs Plans? - ✔✔Plans for customers with
Medicare and Medicaid
We offer HMO D-SNPs
Plans include non zero cost share and zero dollar cost share
All of these
✔✔Which of our products offer choice, flexibility, open-access network, out of
network/travel access and no referrals? - ✔✔Our PPO plans
✔✔Which of the following is a true statement regarding the features of our HMO plans?
- ✔✔Some plans may require a referral to see a specialist
Defined and organized networks
Educating customers on exercise
All of these
✔✔Which of the following does Cigna Healthcare seek to improve of those we serve? -
✔✔Health
Vitality
Both A and B
, ✔✔Which description(s) are accurate about the Caregiver Support program? -
✔✔Provides a support system for our members and their caregivers through resources
available through a digital application used by the customer's caregivers
Provides a support system for our members and their caregivers through resources
available through 1:1 coaching
Both A and C
✔✔Which is a true statement about the Products and Benefits Overview training? -
✔✔The benefit information is pending CMS approval
You must use the plan summary of benefits for the most accurate information
Both B and C
✔✔Which of the following statement(s) is accurate about Cigna Medicare plans? -
✔✔Offers a wide range of Medicare products and plans including HMO, HMO-POS,
PPO, and stand-alone Part D
Offers Cigna-Supplemental benefits (CSB) products such as Medicare Supplement,
Hospital Indemnity, and Cancer and Heart Attack products
Both A. and C
✔✔Which of the following is true about Cigna Medicare PPO plans? - ✔✔PCP selection
is not required, but strongly encouraged
✔✔What is the Cigna Healthy Today card? - ✔✔One flex card solution for Cigna
Medicare customers' to access multiple supplemental benefits
✔✔Which of the following customer profiles would best fit any of our PPO plans? -
✔✔Clara values network travel and craves choice and flexibility
✔✔Which 2025 PDP plan is designed for customers who are receiving Extra Help and
need basic protection? - ✔✔Assurance
✔✔Which of the following is the goal of Cigna Medicare Advantage Incentives? -
✔✔Improving our customers' overall health
✔✔Which of the following should a Medicare sales agent rely on for the most accurate
plan information? - ✔✔Summary of Benefits
✔✔Cigna provides well-publicized disciplinary standards. Which of the following
represents all the disciplinary actions that employees, contracted agents, and
subcontractors, who do not comply with CMS and Cigna's rules, regulations, policies
and procedures may face? - ✔✔Verbal/written warnings, reprimands, suspensions,
terminations, and financial penalties.
