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CIGNA HEALTHSPRING QUESTIONS AND ANSWERS SURE A.pdf

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CIGNA HEALTHSPRING QUESTIONS AND ANSWERS SURE A.pdf

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CIGNA HEALTHSPRING QUESTIONS AND ANSWERS
SURE A+
✔✔What is the number one goal for the 2020 Medicare plan designs? - ✔✔Peace of
mind for our customers.

✔✔Which of the following is a true statement regarding our HMO plans in 2020? -
✔✔Specialist referrals have been removed from many HMO plans.

✔✔Which of the following consultative selling skills do you think will be most needed in
order to determine your customers needs including whether an HMO or PPO plan is
more suitable? - ✔✔Questioning.

✔✔Which of the following statements is accurate about Cigna Medicare plans? -
✔✔Offer a wide range of Medicare and Medicaid products and plans including HMO,
HMO-POS, PPO plans and stand-alone Part D.

✔✔What are the customer experiences we seek to create in line with the Cigna
Medicare's guiding principle of "Do the right thing. Always!"? - ✔✔All of the above.

✔✔Which of the following should a sales agent reply on for the most accurate plan
information? - ✔✔Summary of Benefits.

✔✔Which of the following is true of our PPO plans in 2020? - ✔✔Many include $0
premium.

✔✔Which of the following statements is accurate? - ✔✔Cigna's goal is for all sales
agents to practice compliance daily in the course of representing the company.

✔✔Which of the following forms of PHI is covered under HIPAA? - ✔✔Oral,
handwritten, printed and information contained on a computer hard drive.

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