CPI CERTIFICATION EXAM 2026/2027 – REAL
QUESTIONS AND ACCURATE CORRECT ANSWERS
VERIFIED EDITION.
◎ Staff Attitudes/Approaches. ANSWER:- 1. Supportive
2. Directive
3. Physical Intervention
4. Therapeutic Rapport
◎ A change in behavior. ANSWER:- Anxiety
◎ An empathic, nonjudgmental approach. ANSWER:- Supportive
◎ Beginning to lose rationality. ANSWER:- Defensive
◎ Decelerating an escalating behavior. ANSWER:- Directive
◎ Behaviors that may present a risk to self or others. ANSWER:- Risk Behavior
◎ Disengagement and/or holding skills to manage risk behavior. ANSWER:- Physical
Intervention
◎ Decrease in physical and emotional energy. ANSWER:- Tension Reduction
◎ Re-establish communication. ANSWER:- Therapeutic Rapport
◎ Personal Space. ANSWER:- Proxemics
◎ 1. Intimate
2. Personal
3. Social. ANSWER:- Three Zones of Personal Space
◎ Body Language. ANSWER:- Kinesics
◎ Communication through touch. ANSWER:- Haptics
◎ Maintained by keeping a distance of one leg-length from the from person and by
remaining at an angle.. ANSWER:- Supportive Stance
◎ 1. Helps us manage our nonverbal behavior, supports our attempts to decelerate the
situation, and reinforces Therapeutic Rapport.
2. Communicates Respect, is Nonthreatening, Maintains Safety. ANSWER:- Reasons
for a supportive stance
, ◎ Where we are in relation to others -- our orientation. ANSWER:- Position
◎ How we hold and move our body. ANSWER:- Posture
◎ Distance between individuals. ANSWER:- Proximity
◎ Position, Posture, Proximity. ANSWER:- What are the 3 Ps
◎ The vocal part of speech, excluding the actual words one uses.. ANSWER:-
Paraverbal Communication
◎ Tone, Volume, Cadence. ANSWER:- Three key components of paraverbal
communication
◎ Inflection of voice. ANSWER:- Tone
◎ How loud or soft we speak. ANSWER:- Volume
◎ The rate or rhythm of speech. ANSWER:- Cadence
◎ Intimidation, Tension Reduction, Release, Refusal, Questioning. ANSWER:- Verbal
Escalation Continuum
◎ The individual is verbally and/or nonverbally threatening staff. ANSWER:-
Intimidation
◎ 1. Take all threats seriously
2. Seek assistance
3. Try to avoid individual intervention. ANSWER:- Intimidation Interventions
◎ Establish Therapeutic Rapport. ANSWER:- Tension Reduction Interventions
◎ Verbal and emotional outburst. ANSWER:- Release
◎ 1. Allow venting (remove audience)
2. State directives that are nonthreatening
3. Use an understanding, reasonable approach
4. Be prepared to enforce any limits you set. ANSWER:- Release Interventions
◎ Noncompliance. ANSWER:- Refusal
◎ Set limits; redirect focus. ANSWER:- Refusal Interventions
QUESTIONS AND ACCURATE CORRECT ANSWERS
VERIFIED EDITION.
◎ Staff Attitudes/Approaches. ANSWER:- 1. Supportive
2. Directive
3. Physical Intervention
4. Therapeutic Rapport
◎ A change in behavior. ANSWER:- Anxiety
◎ An empathic, nonjudgmental approach. ANSWER:- Supportive
◎ Beginning to lose rationality. ANSWER:- Defensive
◎ Decelerating an escalating behavior. ANSWER:- Directive
◎ Behaviors that may present a risk to self or others. ANSWER:- Risk Behavior
◎ Disengagement and/or holding skills to manage risk behavior. ANSWER:- Physical
Intervention
◎ Decrease in physical and emotional energy. ANSWER:- Tension Reduction
◎ Re-establish communication. ANSWER:- Therapeutic Rapport
◎ Personal Space. ANSWER:- Proxemics
◎ 1. Intimate
2. Personal
3. Social. ANSWER:- Three Zones of Personal Space
◎ Body Language. ANSWER:- Kinesics
◎ Communication through touch. ANSWER:- Haptics
◎ Maintained by keeping a distance of one leg-length from the from person and by
remaining at an angle.. ANSWER:- Supportive Stance
◎ 1. Helps us manage our nonverbal behavior, supports our attempts to decelerate the
situation, and reinforces Therapeutic Rapport.
2. Communicates Respect, is Nonthreatening, Maintains Safety. ANSWER:- Reasons
for a supportive stance
, ◎ Where we are in relation to others -- our orientation. ANSWER:- Position
◎ How we hold and move our body. ANSWER:- Posture
◎ Distance between individuals. ANSWER:- Proximity
◎ Position, Posture, Proximity. ANSWER:- What are the 3 Ps
◎ The vocal part of speech, excluding the actual words one uses.. ANSWER:-
Paraverbal Communication
◎ Tone, Volume, Cadence. ANSWER:- Three key components of paraverbal
communication
◎ Inflection of voice. ANSWER:- Tone
◎ How loud or soft we speak. ANSWER:- Volume
◎ The rate or rhythm of speech. ANSWER:- Cadence
◎ Intimidation, Tension Reduction, Release, Refusal, Questioning. ANSWER:- Verbal
Escalation Continuum
◎ The individual is verbally and/or nonverbally threatening staff. ANSWER:-
Intimidation
◎ 1. Take all threats seriously
2. Seek assistance
3. Try to avoid individual intervention. ANSWER:- Intimidation Interventions
◎ Establish Therapeutic Rapport. ANSWER:- Tension Reduction Interventions
◎ Verbal and emotional outburst. ANSWER:- Release
◎ 1. Allow venting (remove audience)
2. State directives that are nonthreatening
3. Use an understanding, reasonable approach
4. Be prepared to enforce any limits you set. ANSWER:- Release Interventions
◎ Noncompliance. ANSWER:- Refusal
◎ Set limits; redirect focus. ANSWER:- Refusal Interventions
