FULL QUESTIONS WITH VERIFIED
SOLUTIONS PRACTICE SET
●● The Customer Loyalty Cycles describes the process for:
Acquiring and retaining customers
Convincing customers to visit new dive sites
Selling equipment to customers
All answers are correct
Answer: Acquiring and retaining customers
●● Which of the following is a benefit of affiliating with a Dive
Center/Resort?
Access to marketing and student acquisition resources
Access to equipment and training resources
Interactions with more-experienced instructors
All answers are correct
Answer: All answers are correct
●● What are the four components of the Diver Diamond?
Knowledge, Skills, Equipment, Experience
Skills, Equipment, Experience, Time
,Experience, Equipment, Commitment, Acquisition
Equipment, Experience, Travel, Retail
Answer: Knowledge, Skills, Equipment, Experience
●● Developing the SSI Network benefits dive centers by:
Only increasing the flow of new divers to dive resorts
Increasing communication between dive centers and dive resorts
Decreasing communication between dive centers and dive resorts
Only increasing the flow of new students to dive centers
Answer: Increasing communication between dive centers and dive
resorts
●● Local dive centers usually:
Focus on traveling divers from other destinations
Focus on training and developing a community of local divers
Have easy access to exciting open water dive sites
Only provide continuing education programs
Answer: Focus on training and developing a community of local divers
●● Resorts usually:
Focus on taking destination divers to exciting dive sites
Only provide entry-level training programs
,Focus on developing a local dive community
Have no access to open water dive sites
Answer: Focus on taking destination divers to exciting dive sites
●● SSI was founded in 1970 by:
Dive retailers
Amateur dive clubs
Equipment manufacturers
The RSTC
Answer: Dive retailers
●● Which of the following has the greatest effect on a student's attitude
toward an SSI program?
The cost of the program
The dive professional conducting the program
The quality of the training materials
The length of time required for the program
Answer: The dive professional conducting the program
●● Allowing free time for students to practice a skill or play underwater
games at the end of a pool/confined water session is associated with
which learning domains?
Psychomotor and Affective Learning Domains
, No answer is correct
Affective and Cognitive Learning Domains
Psychomotor and Cognitive Learning Domains
Answer: Psychomotor and Affective Learning Domains
●● The statement, "Adults want to connect the relevance of what they
learn to what they want to achieve," relates to which adult learning
characteristic?
Adults need respect
Adults are practical
Adults are goal-oriented
Adults need to feel that things are relevant
Answer: Adults need to feel that things are relevant
●● Which learning domain includes a learning activity that consists of
removing, replacing, and clearing a mask?
The Cognitive Learning Domain
No answer is correct
The Affective Learning Domain
The Psychomotor Learning Domain
Answer: The Psychomotor Learning Domain