TELUS RATER CERTIFICATION EXAM
2026/2027 – REAL QUESTIONS AND 100%
ACCURATE CORRECT ANSWERS PACK.
◎ "It just takes a little bit for the system to check serviceability, please feel free to ask
questions while we wait.". ANSWER:- An example of something you can say to help
reduce mutual silence
◎ 500x15. ANSWER:- Speed that is not a Spectrum Internet Speed
◎ Digi Tier 2
Starz and The Movie Channel. ANSWER:- Items included in Spectrum TV Gold but not
in Spectrum TV Silver
◎ Spectrum Voice offers Unlimited local and long distance calling in the U.S., Puerto
Rico, Guam, US Virgin Islands, Mexico, American Samoa, Canada, and North Marianas
Islands. ANSWER:- Statement that is true about Spectrum Voice Calling areas
◎ Guaranteed speeds of 1GB per second with free home WIFI service. ANSWER:-
False Spectrum Internet Gig statement
◎ Christian Ruiz. ANSWER:- The SVP of Sales and Retention
◎ Tony Guevara. ANSWER:- The GVP that oversees Residential Inbound Sales
◎ Requesting support for a newly added TV. ANSWER:- A call reason that would not
be considered a sales call
◎ Pacific Southwest Region. ANSWER:- Region title that is NOT the name of a Charter
region
◎ Monthly Recurring Revenue. ANSWER:- MRR
◎ PSU Yield; Bundle Rate. ANSWER:- 2 examples of metrics we measure
◎ To integrate the highest quality service with clearly superior entertainment and
communications products at a great value that consistently exceed the expectations of
our growing customer base. ANSWER:- Charter's mission statement
◎ Pursue the sale of the triple play with every customer interaction. ANSWER:- NOT
one of Charter's Values
2026/2027 – REAL QUESTIONS AND 100%
ACCURATE CORRECT ANSWERS PACK.
◎ "It just takes a little bit for the system to check serviceability, please feel free to ask
questions while we wait.". ANSWER:- An example of something you can say to help
reduce mutual silence
◎ 500x15. ANSWER:- Speed that is not a Spectrum Internet Speed
◎ Digi Tier 2
Starz and The Movie Channel. ANSWER:- Items included in Spectrum TV Gold but not
in Spectrum TV Silver
◎ Spectrum Voice offers Unlimited local and long distance calling in the U.S., Puerto
Rico, Guam, US Virgin Islands, Mexico, American Samoa, Canada, and North Marianas
Islands. ANSWER:- Statement that is true about Spectrum Voice Calling areas
◎ Guaranteed speeds of 1GB per second with free home WIFI service. ANSWER:-
False Spectrum Internet Gig statement
◎ Christian Ruiz. ANSWER:- The SVP of Sales and Retention
◎ Tony Guevara. ANSWER:- The GVP that oversees Residential Inbound Sales
◎ Requesting support for a newly added TV. ANSWER:- A call reason that would not
be considered a sales call
◎ Pacific Southwest Region. ANSWER:- Region title that is NOT the name of a Charter
region
◎ Monthly Recurring Revenue. ANSWER:- MRR
◎ PSU Yield; Bundle Rate. ANSWER:- 2 examples of metrics we measure
◎ To integrate the highest quality service with clearly superior entertainment and
communications products at a great value that consistently exceed the expectations of
our growing customer base. ANSWER:- Charter's mission statement
◎ Pursue the sale of the triple play with every customer interaction. ANSWER:- NOT
one of Charter's Values
