COMPLETE QUESTIONS AND CORRECT
ANSWERS FOR MARKETING CHAPTERS 1 2 5 7.
◎ Sustainable Competitive Advantage (SCA). ANSWER:- A long-term advantage over
competitors that is difficult to imitate
◎ Customer-Centric Strategy. ANSWER:- A strategy focused on creating value for
customers first
◎ First Principles. ANSWER:- The fundamental assumptions of marketing strategy
◎ First Principle 1. ANSWER:- All customers differ
◎ First Principle 2. ANSWER:- All customers change
◎ First Principle 3. ANSWER:- All competitors react
◎ First Principle 4. ANSWER:- All resources are limited
◎ Marketing vs Corporate Strategy. ANSWER:- Marketing focuses on customers;
corporate focuses on firm resources and direction
◎ 4Ps. ANSWER:- Product, Price, Place, Promotion
◎ Revenue Formula. ANSWER:- Market Demand × Market Share × Price
◎ Profit Formula. ANSWER:- Revenue × Margin - Expenses
◎ Market Demand. ANSWER:- Total number of units sold in a market
◎ Market Share. ANSWER:- Percentage of total market captured by a firm
◎ Average Selling Price. ANSWER:- The price customers pay per unit
◎ Customer Heterogeneity. ANSWER:- Differences in customer needs, preferences,
and behaviors
◎ Source: Individual Differences. ANSWER:- Stable traits like personality and
preferences