PGA PGM 3.0 END OF COURSE EXAMS QUESTIONS
AND ANSWERS SURE A+
✔✔How can a snack bar selling inexpensive hotdogs affect the experience at a course?
- ✔✔Suggests the level of quality at the facility
✔✔Which area of the Golf Operation most often interacts with the Food and Beverage
operation? - ✔✔Hosting tournaments and promoting the facility
✔✔Why must the event coordinator be familiar with the food and beverage offerings? -
✔✔To meet the customer needs without making promises they can't fulfill
✔✔Besides delivering the PGA Experience, what other characteristics makes the Food
and beverage services an important part of tournament operations? - ✔✔Source of
revenue
✔✔What benefit makes the Food and Beverage services an important part of
tournament operations? - ✔✔Delivers the PGA experience
✔✔What important aspect of a facility is tied to the marketing and promotion efforts of
the food and beverage operation that are significantly different from its competitors? -
✔✔Brands - dining facilities can set themselves apart from others
, ✔✔What is an example of a food and beverage external intersection? - ✔✔Dining
option at a tournament
✔✔What is a key difference between retail operations and food and beverage
operations? - ✔✔Receiving and storing requirements
✔✔When should a manager address performance gaps if an issue arises regarding a
performer's work? - ✔✔If a gap arises, address the gap as soon as possible.
✔✔How should the complexity of a task be handled if a performer is learning something
new? - ✔✔Start simply, basics first.
✔✔What expectations should a manager's performance standards reflect? - ✔✔Quality,
timeliness, and initiative
✔✔What element of the performance system describes the job task? - ✔✔Performance
expectations
✔✔What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - ✔✔The performance system
✔✔How should resources be allocated to avoid overwhelming a performer? - ✔✔Make
performer aware of available recourses. Involve performer in allocation.
✔✔What types of resources are needed to carry out the facility's mission and financial
goals? - ✔✔Material, physical, human, financial, and time based
✔✔The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems? - ✔✔Material, physical, and human
✔✔Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? -
✔✔Performance expectations
✔✔Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - ✔✔Audible thermometer is cue for action. Input
is signal for action. Consists of cues that are presented in the system.
✔✔A hydraulic leak is discovered when using a triplex mower on the greens. What type
of input amplifier can be implemented to minimize the problem? - ✔✔Provide on the
spot coaching, develop a checklist, or job aide that is easily accessible
AND ANSWERS SURE A+
✔✔How can a snack bar selling inexpensive hotdogs affect the experience at a course?
- ✔✔Suggests the level of quality at the facility
✔✔Which area of the Golf Operation most often interacts with the Food and Beverage
operation? - ✔✔Hosting tournaments and promoting the facility
✔✔Why must the event coordinator be familiar with the food and beverage offerings? -
✔✔To meet the customer needs without making promises they can't fulfill
✔✔Besides delivering the PGA Experience, what other characteristics makes the Food
and beverage services an important part of tournament operations? - ✔✔Source of
revenue
✔✔What benefit makes the Food and Beverage services an important part of
tournament operations? - ✔✔Delivers the PGA experience
✔✔What important aspect of a facility is tied to the marketing and promotion efforts of
the food and beverage operation that are significantly different from its competitors? -
✔✔Brands - dining facilities can set themselves apart from others
, ✔✔What is an example of a food and beverage external intersection? - ✔✔Dining
option at a tournament
✔✔What is a key difference between retail operations and food and beverage
operations? - ✔✔Receiving and storing requirements
✔✔When should a manager address performance gaps if an issue arises regarding a
performer's work? - ✔✔If a gap arises, address the gap as soon as possible.
✔✔How should the complexity of a task be handled if a performer is learning something
new? - ✔✔Start simply, basics first.
✔✔What expectations should a manager's performance standards reflect? - ✔✔Quality,
timeliness, and initiative
✔✔What element of the performance system describes the job task? - ✔✔Performance
expectations
✔✔What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - ✔✔The performance system
✔✔How should resources be allocated to avoid overwhelming a performer? - ✔✔Make
performer aware of available recourses. Involve performer in allocation.
✔✔What types of resources are needed to carry out the facility's mission and financial
goals? - ✔✔Material, physical, human, financial, and time based
✔✔The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems? - ✔✔Material, physical, and human
✔✔Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? -
✔✔Performance expectations
✔✔Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - ✔✔Audible thermometer is cue for action. Input
is signal for action. Consists of cues that are presented in the system.
✔✔A hydraulic leak is discovered when using a triplex mower on the greens. What type
of input amplifier can be implemented to minimize the problem? - ✔✔Provide on the
spot coaching, develop a checklist, or job aide that is easily accessible
