Solutions (100% verified Questions & Answers)
One of your colleagues argues that it is better to focus your time
and energy exclusively on neighborhoods with single-family
homes. He further argues that their older owners are more likely
to have higher incomes and purchase the Medicare Advantage
products you represent compared to those living in apartment
complexes. How should you respond?
This could be considered discriminatory activity and prohibited
practice.
During a sales presentation to Ms. Barbosa for a Medicare
Advantage plan that has a 5-star rating in customer service and
care coordination, and received an overall plan performance
rating of a 4-star, which of the following would be the best
statement to say to her?
The Medicare Advantage Plan received a 5-star rating in
customer service and care coordination with an overall
performance rating of 4 stars.
You have set up an appointment for an in-home sales
presentation with Mrs. Conway, who expressed interest in the
Medicare plans you represent. In preparation for the sales
presentation, what must you do?
Before conducting the presentation, obtain and document having
obtained her permission to visit, along with her interest in the
specific products you will present.
,Agent Ethan Murphy has properly set up a sales appointment to
meet with client John Cook at Agent Murphy's office. At the
agreed upon appointment time, Mr. Cook arrives with his
elderly neighbor - Clara Burton, who wants to learn about her
Medicare Advantage options. What should Agent Ethan Murphy
do?
After executing a scope of appointment (SOA) with Clara
Burton, meet with John Cookand Clara Burton to discuss their
Medicare Advantage options.
You plan to participate in an educational event sponsored by a
large regional health care system. One of your colleagues
suggests that you do a sales presentation on one of the Medicare
Health plans you market and modify it to include information
about preventive screening tests showcased at the event. How
should you respond to your colleague's suggestion?
You should tell your colleague no, because participation in an
educational event may not include a sales presentation.
If you are to comply with Medicare's guidance regarding
educational events, which of the following would be acceptable
activities?
You may distribute business cards to individuals who request
information on how to contact you for further details on the
plan(s) you represent.
Another agent working for your agency claims that because you
are not employed by the Medicare Advantage plans you
represent, you are not subject to the same marketing
,requirements as the plans themselves. How should you respond
to such a statement?
Your coworker is not correct. Marketing on behalf of a plan is
considered marketing by the plan and requires that all contracted
and employed agents comply with all Medicare marketing rules.
Brad is new to the Medicare marketplace, having previously
been focused on life insurance and disability income protection
products. He intends to conduct an educational seminar during
the AEP at a local hotel and then invite those who attend a
subsequent marketing meeting to discuss the benefits of next
year's plans. How would you advise Brad?
Brad should book the marketing meeting in the same hotel on
the same day 1 hour apart. Those attending the educational
session must be notified that it will be concluding and a
marketing event will begin shortly with sufficient time to leave
prior to the start of the marketing session.
Hernan Hertz is an independent agent. Hernan sells plans on
behalf of three Medicare Advantage organizations that offer a
total of 10 plans but does not represent all Medicare Advantage
organizations offering plans that are available in his area. Which
of the following statements best describes any steps Hernan is
required to take?
Prior to a discussion of any plan benefits, Hernan must use a
disclaimer that says "I do not offer every plan available in your
area. Currently, I represent 3 organizations which offer 10 plans
in your area. Please contact Medicare.gov or 1-800-MEDICARE
to get information on all your options."
, Jenny Wu is conducting a previously agreed upon appointment
with client Spencer Church about an MA-Part D plan she
represents. Before the enrollment form is completed, Jenny
needs to provide Spencer with information about ____
I. whether Spencer's primary care provider is in the plan's
network.
II. whether Spencer's current prescriptions are covered by the
plan.
III. the monthly premium cost(s).
You have sought permission from a hospital to place brochures
for your product in their gift shop and cafeteria. The hospital
administration expresses some hesitation about allowing
marketing in a health care facility. What should you tell them?
Marketing in health care facilities is an acceptable practice, as
long as it takes place in common areas where patients are not
receiving health care services.
Mr. Gardner is a very organized individual and has filled out and
brought to you an enrollment form on October 10 for a new plan
available on January 1 next year. He is currently enrolled in
Original Medicare. What should you do?
Tell Mr. Gardner that you cannot accept any enrollment forms
until the annual election period begins.
You are visiting Mr. Connor and his daughter at her request. He
has advanced Alzheimer's and is incapable of understanding the
implications of choosing a Medicare Advantage or prescription