medical chapter 6
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NGT TUBE INSERTION Comprehensive Nursing Assessmen... Key Nursing Theories and Their Year... Medica
46 terms 60 terms Teacher 23 terms 40 terms
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Terms in this set (22) Hide definitions
A medical assistant often the receptionist who answers INTERACTING WITH PATIENTS
the telephone orgreets visitors, provides the first
impression of a medical office. Since the firstimpression
sets the tone for future relationships, as a medical
assistant your role isvery important. You must make
certain that the patients feels good about the firstvisit
and will be comfortable about returning.
The term interpersonal communication refers to INTERPERSONAL COMMUNICATION
interaction among people. Itis the way we relate to one
another, the way we listen, and the way we are listening.It
is how we reassure and offer comfort in stressful
situations and how we helppeople feel good about
themselves. A medical assistant who has above average
inschool rating, knows the routine perfectly, and possess
excellent technical skills willnot succeed without good
interpersonal skills
SEVERAL BEHAVIOR OF A GOOD INTERPERSONAL Concern for the Patient
RELATIONS IN MEDICAL OFFICE Listening
Empathy
Tact
Patience
, it shows through the tone of voice, words and Concern for the Patient -
actions.Since emotional sensitivity is higher when a
person is sick, patients maybe offendedby an attitude,
manner or remark that would be completely normal in
othercircumstances, or they may read more into your
words than you meant tocommunicate. You should
choose your words carefully, use a soothing tone
ofvoice, and display a professional manner.
perhaps even more important than what you say to Listening -
patients is how you listen to them.Listening shows respect
for patients as human beings, not just a purchasers of
medical service. You show patients that you are listening
by setting aside all other work while speaking with them.
it refers to understanding another's feelings and Empathy-
sensitively responding tothose feelings. Empathy means
putting yourself mentally in another's place.
Anempathetic medical assistant understands and offers
comfort when a patient isanxious or in pain. Treat every
patient courteously and professionally whether youlike
them or not.
it means taking an uncomfortable situation and turning it Tact -
to a comfortablesituation. A tactful person is a diplomatic
and uses god judgment when working withother people
this is the most important skill of a medical assistant. Patience -
Being patientmeans that you should do not show anger
or irritations even when patients are angryand irritable.
Patients do not want to be sick, they do not want to wait,
they do notwant to incur large expenses for health care;
they do not want to be frustrated byconfusing paperwork
or worried by unfamiliar medical terminology. At times
they may sound rude but actually they are just worried.
SEVERAL BEHAVIOR OF A GOOD INTERPERSONAL
RELATIONS IN MEDICAL OFFICE
You, as a medical assistant,cannot make them well, pay
their bills or take away all their fears. What you can dois to
greet them calmly and courteously, listen attentively and
treat them withpatience. When you feel yourself
becoming impatient, maintain your self-control,breathe
deeply, smile and look for realistic ways to remedy the
proble
Leave the first rating
Save Groups
Students also studied
Flashcard sets Study guides
NGT TUBE INSERTION Comprehensive Nursing Assessmen... Key Nursing Theories and Their Year... Medica
46 terms 60 terms Teacher 23 terms 40 terms
walrusmatchadolphin Preview shishi_que01 Preview quizlette79181059 Preview rob
Terms in this set (22) Hide definitions
A medical assistant often the receptionist who answers INTERACTING WITH PATIENTS
the telephone orgreets visitors, provides the first
impression of a medical office. Since the firstimpression
sets the tone for future relationships, as a medical
assistant your role isvery important. You must make
certain that the patients feels good about the firstvisit
and will be comfortable about returning.
The term interpersonal communication refers to INTERPERSONAL COMMUNICATION
interaction among people. Itis the way we relate to one
another, the way we listen, and the way we are listening.It
is how we reassure and offer comfort in stressful
situations and how we helppeople feel good about
themselves. A medical assistant who has above average
inschool rating, knows the routine perfectly, and possess
excellent technical skills willnot succeed without good
interpersonal skills
SEVERAL BEHAVIOR OF A GOOD INTERPERSONAL Concern for the Patient
RELATIONS IN MEDICAL OFFICE Listening
Empathy
Tact
Patience
, it shows through the tone of voice, words and Concern for the Patient -
actions.Since emotional sensitivity is higher when a
person is sick, patients maybe offendedby an attitude,
manner or remark that would be completely normal in
othercircumstances, or they may read more into your
words than you meant tocommunicate. You should
choose your words carefully, use a soothing tone
ofvoice, and display a professional manner.
perhaps even more important than what you say to Listening -
patients is how you listen to them.Listening shows respect
for patients as human beings, not just a purchasers of
medical service. You show patients that you are listening
by setting aside all other work while speaking with them.
it refers to understanding another's feelings and Empathy-
sensitively responding tothose feelings. Empathy means
putting yourself mentally in another's place.
Anempathetic medical assistant understands and offers
comfort when a patient isanxious or in pain. Treat every
patient courteously and professionally whether youlike
them or not.
it means taking an uncomfortable situation and turning it Tact -
to a comfortablesituation. A tactful person is a diplomatic
and uses god judgment when working withother people
this is the most important skill of a medical assistant. Patience -
Being patientmeans that you should do not show anger
or irritations even when patients are angryand irritable.
Patients do not want to be sick, they do not want to wait,
they do notwant to incur large expenses for health care;
they do not want to be frustrated byconfusing paperwork
or worried by unfamiliar medical terminology. At times
they may sound rude but actually they are just worried.
SEVERAL BEHAVIOR OF A GOOD INTERPERSONAL
RELATIONS IN MEDICAL OFFICE
You, as a medical assistant,cannot make them well, pay
their bills or take away all their fears. What you can dois to
greet them calmly and courteously, listen attentively and
treat them withpatience. When you feel yourself
becoming impatient, maintain your self-control,breathe
deeply, smile and look for realistic ways to remedy the
proble
