OPM MIDTERM QUESTIONS AND ANSWERS | COMPLETE STUDY GUIDE & PRACTICE TEST
2026/2027
Firm's capabilities are defined as the dimensions of the - ANS ✔✔Customer or consumer
When organizations make a trade-off they focus on meeting one dimension of - ANS
✔✔customer or consumer
Organizations can improve their business by making trade-offs among the dimensions of - ANS
✔✔performance
Organizations can improve their business by reducing _____ so that they do not have to
sacrifice one performance dimension - ANS ✔✔inefficiency/inefficiencies
____ _____ identifies and analyzes all the activities involved in serving one unit of demand or
put differently, in providing one unit of suppy - ANS ✔✔Process Analysis
Process Analysis __can or cannot__ be used with both manufacturing and service business -
ANS ✔✔can
___ ____ ____ is a graphical way to describe a process - ANS ✔✔Process Flow Diagram
Flow units waiting in the process without being worked on are often referred to as ___
inventory - ANS ✔✔buffer
What shape is used to represent flow units waiting in a system (Buffer inventory) - ANS
✔✔Triangle
, A rigorous framework for understanding the detailed operations of a business is known as - ANS
✔✔Process Analysis
T/F: Process Analysis is only applicable to manufacturing settings - ANS ✔✔False.
T/F: A process flow diagram outlines a directional flow in the procedure - ANS ✔✔True
A process flow diagram is a graphical way to ____ the process - ANS ✔✔describe
Flow units waiting in the process without being worked on are often referred to as buffer - ANS
✔✔inventory
____ is a mismatch between supply and demand - ANS ✔✔Inventory
In a process flow diagram, triangles are used to represent ____ waiting in a system - ANS
✔✔Flow Units
T/F: If the capacity of a resource with a single employee increased then the processing time
must have decreased - ANS ✔✔True (Formula for capacity)
Process Capacity determines the ____ supply of the process - ANS ✔✔Maximum
A process flow diagram indicates - ANS ✔✔Both where a flow unit is processed and where it is
held in inventory
What is an appropriate unit for demand rate - ANS ✔✔Cars per Day
___ ____ ____ is a graphical way to describe - ANS ✔✔Process Flow Diagram
2026/2027
Firm's capabilities are defined as the dimensions of the - ANS ✔✔Customer or consumer
When organizations make a trade-off they focus on meeting one dimension of - ANS
✔✔customer or consumer
Organizations can improve their business by making trade-offs among the dimensions of - ANS
✔✔performance
Organizations can improve their business by reducing _____ so that they do not have to
sacrifice one performance dimension - ANS ✔✔inefficiency/inefficiencies
____ _____ identifies and analyzes all the activities involved in serving one unit of demand or
put differently, in providing one unit of suppy - ANS ✔✔Process Analysis
Process Analysis __can or cannot__ be used with both manufacturing and service business -
ANS ✔✔can
___ ____ ____ is a graphical way to describe a process - ANS ✔✔Process Flow Diagram
Flow units waiting in the process without being worked on are often referred to as ___
inventory - ANS ✔✔buffer
What shape is used to represent flow units waiting in a system (Buffer inventory) - ANS
✔✔Triangle
, A rigorous framework for understanding the detailed operations of a business is known as - ANS
✔✔Process Analysis
T/F: Process Analysis is only applicable to manufacturing settings - ANS ✔✔False.
T/F: A process flow diagram outlines a directional flow in the procedure - ANS ✔✔True
A process flow diagram is a graphical way to ____ the process - ANS ✔✔describe
Flow units waiting in the process without being worked on are often referred to as buffer - ANS
✔✔inventory
____ is a mismatch between supply and demand - ANS ✔✔Inventory
In a process flow diagram, triangles are used to represent ____ waiting in a system - ANS
✔✔Flow Units
T/F: If the capacity of a resource with a single employee increased then the processing time
must have decreased - ANS ✔✔True (Formula for capacity)
Process Capacity determines the ____ supply of the process - ANS ✔✔Maximum
A process flow diagram indicates - ANS ✔✔Both where a flow unit is processed and where it is
held in inventory
What is an appropriate unit for demand rate - ANS ✔✔Cars per Day
___ ____ ____ is a graphical way to describe - ANS ✔✔Process Flow Diagram
