OPERATIONS MANAGEMENT PRACTICE TEST QUESTIONS AND ANSWERS | COMPLETE STUDY
GUIDE 2026/2027
Which definition used for quality evaluates how well a product performs its intended function?
- Fitness for use
- Support services
- Value for price paid
- Psychological criteria - correct answer ✔✔Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
- Statistical quality control charts
- Fitness quality for use
- 14 points for quality improvement
- Product design quality - correct answer ✔✔14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines?
- ISO 1400
- ISO 9002
- ISO 9001
- ISO 9000 - correct answer ✔✔ISO 9000
A company manufactures shoes using a quality management system. The company needs to put
a process in place to measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
- Scatter diagram x
,- Control chart
- Flowchart
- Checklist - correct answer ✔✔Checklist
Which quality control tool should be used to monitor the current status or end result of a
process?
- Checklist
- Flowchart x
- Control chart
- Scatter diagram - correct answer ✔✔Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the total
quality management (TQM) process?
- Baseline for managing quality process; investment in preventative costs; budgeting
- Enhance competition; understand consumer preferences; maintain communication with
operations
- Review and recommend product changes; satisfy customer needs; open communication
- Reward employees; motivate staff performance; manage operations planned changes - correct
answer ✔✔Enhance competition; understand consumer preferences; maintain communication
with operations
What is the common theme in total quality management (TQM) across all functions in an
organization?
- To satisfy customer needs
- To enhance management software
- To reward people rather than teams
- To ensure profit from product changes - correct answer ✔✔To satisfy customer needs
, Which concept of variation measures the central tendency of a set of data?
- Mean
- Range
- Standard deviation
- Variable - correct answer ✔✔Mean
What do assignable causes of variation indicate?
- A computer virus was found in the system.
- Out-of-control signals were found in the process.
- Human resources found an operator was at fault. x
- Equipment was found to be out of control. - correct answer ✔✔Out-of-control signals were
found in the process.
Which continuous improvement method does C pk measure?
- The most common measurement process
- How close one is to a target and how consistent one is with the average performance
- What a process is capable of and how long it will take to conclude
- Parts per million on the capability index - correct answer ✔✔How close one is to a target and
how consistent one is with the average performance
What are two important aspects of Six Sigma? Choose 2 answers
- Technical tools
- People involvement x
- Job design x
- Facility location - correct answer ✔✔Technical tools
People involvement
GUIDE 2026/2027
Which definition used for quality evaluates how well a product performs its intended function?
- Fitness for use
- Support services
- Value for price paid
- Psychological criteria - correct answer ✔✔Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
- Statistical quality control charts
- Fitness quality for use
- 14 points for quality improvement
- Product design quality - correct answer ✔✔14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines?
- ISO 1400
- ISO 9002
- ISO 9001
- ISO 9000 - correct answer ✔✔ISO 9000
A company manufactures shoes using a quality management system. The company needs to put
a process in place to measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
- Scatter diagram x
,- Control chart
- Flowchart
- Checklist - correct answer ✔✔Checklist
Which quality control tool should be used to monitor the current status or end result of a
process?
- Checklist
- Flowchart x
- Control chart
- Scatter diagram - correct answer ✔✔Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the total
quality management (TQM) process?
- Baseline for managing quality process; investment in preventative costs; budgeting
- Enhance competition; understand consumer preferences; maintain communication with
operations
- Review and recommend product changes; satisfy customer needs; open communication
- Reward employees; motivate staff performance; manage operations planned changes - correct
answer ✔✔Enhance competition; understand consumer preferences; maintain communication
with operations
What is the common theme in total quality management (TQM) across all functions in an
organization?
- To satisfy customer needs
- To enhance management software
- To reward people rather than teams
- To ensure profit from product changes - correct answer ✔✔To satisfy customer needs
, Which concept of variation measures the central tendency of a set of data?
- Mean
- Range
- Standard deviation
- Variable - correct answer ✔✔Mean
What do assignable causes of variation indicate?
- A computer virus was found in the system.
- Out-of-control signals were found in the process.
- Human resources found an operator was at fault. x
- Equipment was found to be out of control. - correct answer ✔✔Out-of-control signals were
found in the process.
Which continuous improvement method does C pk measure?
- The most common measurement process
- How close one is to a target and how consistent one is with the average performance
- What a process is capable of and how long it will take to conclude
- Parts per million on the capability index - correct answer ✔✔How close one is to a target and
how consistent one is with the average performance
What are two important aspects of Six Sigma? Choose 2 answers
- Technical tools
- People involvement x
- Job design x
- Facility location - correct answer ✔✔Technical tools
People involvement
