WGU D515 Task 2 New System Challenge 2026/2027
Update with complete solutions 100% pass.
New System Challenge
Prepared by 2/20/2026
1
, A. Healthcare Delivery Model Comparison
Nonintegrated Phoenix VHA Model Proposed Integrated PVAHCS Model
What guidelines are in Only those to set specific year-end goals Integrated systems equate to greater flow, and
place for leadership? are the guides in place. (Hughes, 2017) foundations for growth, and assistance within the system.
What guidelines are in None - this is what leads to a lack of Patients waiting over x time for an appointment would
place for transparency? awareness regarding patient waitlists have the means to communicate with a scheduling liaison
and patients being omitted from them. in order to remedy the issue.
What is the leadership Pyramid - management/other executive Integration would cause a heavy reliance amongst peers
hierarchy structure? leadership positions as the highest level, and different departments, virtually abolishing a
followed by workers at the base, or pyramidal system, with a few exceptions, such as the
bottom of the hierarchy structure. CEO, CFO, etc.
What resources exist for None - this is the cause for the myriad of Patient communication is much more readily available, as
addressing long patient unmaintained and secret lists well as scheduling liaisons to remedy circumstances
waiting lists? where patients wait longer than x amount of time.
How is care coordinated No real coordination of care, just wait In utilizing such a comprehensive system, referrals and
across departments (e.g., lists amalgamated per department authorizations, as well as appointment requests are made
emergency, mental health, accessible and available to all aspects necessary to
etc.)? scheduling an appointment with the right department.
Which key departments The greatest need for collaboration is UM, scheduling, and PCP’s need to be in the closest
and services need to with PCP’s, Appointments departments, communication in order to appropriately address,
collaborate to provide and Utilization Management in order to approve, and schedule patient needs.
optimal care to veterans? deliver the best quality of care.
Which areas or domains Operational and Ethical - not working to Financing- without a comprehensive set of data, or a
(e.g., clinical, operational, the fullest extent, neglecting obvious and comparable set of data to compare, knowledge of
leadership, financial, abundant patient needs expenditures and overspending is virtually unknown, at
ethical, other) are most
least in the beginning.
vulnerable?
Who is responsible for Everyone within the healthcare system, The CFO and financing departments are most
2
Update with complete solutions 100% pass.
New System Challenge
Prepared by 2/20/2026
1
, A. Healthcare Delivery Model Comparison
Nonintegrated Phoenix VHA Model Proposed Integrated PVAHCS Model
What guidelines are in Only those to set specific year-end goals Integrated systems equate to greater flow, and
place for leadership? are the guides in place. (Hughes, 2017) foundations for growth, and assistance within the system.
What guidelines are in None - this is what leads to a lack of Patients waiting over x time for an appointment would
place for transparency? awareness regarding patient waitlists have the means to communicate with a scheduling liaison
and patients being omitted from them. in order to remedy the issue.
What is the leadership Pyramid - management/other executive Integration would cause a heavy reliance amongst peers
hierarchy structure? leadership positions as the highest level, and different departments, virtually abolishing a
followed by workers at the base, or pyramidal system, with a few exceptions, such as the
bottom of the hierarchy structure. CEO, CFO, etc.
What resources exist for None - this is the cause for the myriad of Patient communication is much more readily available, as
addressing long patient unmaintained and secret lists well as scheduling liaisons to remedy circumstances
waiting lists? where patients wait longer than x amount of time.
How is care coordinated No real coordination of care, just wait In utilizing such a comprehensive system, referrals and
across departments (e.g., lists amalgamated per department authorizations, as well as appointment requests are made
emergency, mental health, accessible and available to all aspects necessary to
etc.)? scheduling an appointment with the right department.
Which key departments The greatest need for collaboration is UM, scheduling, and PCP’s need to be in the closest
and services need to with PCP’s, Appointments departments, communication in order to appropriately address,
collaborate to provide and Utilization Management in order to approve, and schedule patient needs.
optimal care to veterans? deliver the best quality of care.
Which areas or domains Operational and Ethical - not working to Financing- without a comprehensive set of data, or a
(e.g., clinical, operational, the fullest extent, neglecting obvious and comparable set of data to compare, knowledge of
leadership, financial, abundant patient needs expenditures and overspending is virtually unknown, at
ethical, other) are most
least in the beginning.
vulnerable?
Who is responsible for Everyone within the healthcare system, The CFO and financing departments are most
2
