HFT 1000 FINAL QUESTIONS WITH VERIFIED
ANSWERS
When thinking about the hospitality industry, it is helpful to think of an umbrella that
covers the whole industry. Which of the following is NOT part of this umbrella? -
Answers - a. attractions, gaming, and parks and recreation
b. cruise, ships, rail, air
c. accounting and taxation
d. meetings, conventions, exposition
C
Which of these is NOT a characteristic of the hospitality industry? - Answers - a. the
hospitality business strives to provide guest satisfaction
b. the hospitality business does not depend on shift work
c. the hospitality business is unique because of the perishability of its products
d. the hospitality business relies on guest input to produce the product
B
In order to attract the best talent, hospitality companies must provide opportunities to all
regardless of their - Answers - a. demographic, race, religion, or ethnicity
b. relationship to other employees
c. specific demographic, race, ethnicity
d. education or salary requirements
A
The production and consumption of the hospitality service product along with the
diversity of the products and services offered is known as - Answers - inseparability
Making a decision based on whatever is right for the decision maker if referred to as
________ decision making. - Answers - situational
One of the pioneers of ethics in the hospitality industry was ________. This person
developed a code of ethics for the hospitality and tourism industry. - Answers - Stephen
Hall
Great service is essential to success in the hospitality industry, yet many employees
don't know how to provide exceptional service. A front desk associate who checks a
, guest in and then looks down at their computer during the rest of the interaction could
be demonstrating which "deadly sin of service"? - Answers - Coldness
A key objective in the service equation is to create_______. - Answers - guest loyalty
According to the Disney service model, you should always __________. - Answers -
begin with a smile
Two of the characteristics that are elements of leadership are________. - Answers -
courage and dependability
Tourism means many different things to different people and can be categorized by
several factors. Which of the factors below is NOT considered one of the factors of
tourism? - Answers - a. ecotourism
b. industry
c. ownership
d. geography
A
Tourism has become one of the world's most important sources of employment, and
most of the new tourism jobs can be found in _______. - Answers - developing
countries
Domestic tourism can be classified as ___________. - Answers - visits by inbound
international visitors plus internal tourists
This method of travel benefits hotels, car rental agencies, and cruise lines in addition to
making international travel much easier. - Answers - Air travel
Many countries have a minister of tourism, responsible for advocating for tourism
development within the country. The United States does not have such a role; instead,
the agency that is the main body for promoting tourism in the US is _____________. -
Answers - TIA (Travel Industry of American)
____________ make meeting planning easier by doing everything from airport
greetings and transportation to the hotel, to sponsoring and organizing events. -
Answers - DMC's (Destination Management Companies)
________ take groups of people on trips that follow a pre-planned agenda, and the trips
may last a day or several days. - Answers - tour operators
Prime ecotourism locations include coral reefs, tropical rainforests, deserts, and -
Answers - glaciers
ANSWERS
When thinking about the hospitality industry, it is helpful to think of an umbrella that
covers the whole industry. Which of the following is NOT part of this umbrella? -
Answers - a. attractions, gaming, and parks and recreation
b. cruise, ships, rail, air
c. accounting and taxation
d. meetings, conventions, exposition
C
Which of these is NOT a characteristic of the hospitality industry? - Answers - a. the
hospitality business strives to provide guest satisfaction
b. the hospitality business does not depend on shift work
c. the hospitality business is unique because of the perishability of its products
d. the hospitality business relies on guest input to produce the product
B
In order to attract the best talent, hospitality companies must provide opportunities to all
regardless of their - Answers - a. demographic, race, religion, or ethnicity
b. relationship to other employees
c. specific demographic, race, ethnicity
d. education or salary requirements
A
The production and consumption of the hospitality service product along with the
diversity of the products and services offered is known as - Answers - inseparability
Making a decision based on whatever is right for the decision maker if referred to as
________ decision making. - Answers - situational
One of the pioneers of ethics in the hospitality industry was ________. This person
developed a code of ethics for the hospitality and tourism industry. - Answers - Stephen
Hall
Great service is essential to success in the hospitality industry, yet many employees
don't know how to provide exceptional service. A front desk associate who checks a
, guest in and then looks down at their computer during the rest of the interaction could
be demonstrating which "deadly sin of service"? - Answers - Coldness
A key objective in the service equation is to create_______. - Answers - guest loyalty
According to the Disney service model, you should always __________. - Answers -
begin with a smile
Two of the characteristics that are elements of leadership are________. - Answers -
courage and dependability
Tourism means many different things to different people and can be categorized by
several factors. Which of the factors below is NOT considered one of the factors of
tourism? - Answers - a. ecotourism
b. industry
c. ownership
d. geography
A
Tourism has become one of the world's most important sources of employment, and
most of the new tourism jobs can be found in _______. - Answers - developing
countries
Domestic tourism can be classified as ___________. - Answers - visits by inbound
international visitors plus internal tourists
This method of travel benefits hotels, car rental agencies, and cruise lines in addition to
making international travel much easier. - Answers - Air travel
Many countries have a minister of tourism, responsible for advocating for tourism
development within the country. The United States does not have such a role; instead,
the agency that is the main body for promoting tourism in the US is _____________. -
Answers - TIA (Travel Industry of American)
____________ make meeting planning easier by doing everything from airport
greetings and transportation to the hotel, to sponsoring and organizing events. -
Answers - DMC's (Destination Management Companies)
________ take groups of people on trips that follow a pre-planned agenda, and the trips
may last a day or several days. - Answers - tour operators
Prime ecotourism locations include coral reefs, tropical rainforests, deserts, and -
Answers - glaciers
