HFT 1000 FINAL EXAM QUESTIONS WITH VERIFIED
ANSWERS
Since it's introduction, the pineapple has been internationally recognized as: - Answers -
A symbol of hospitality
Key to being successful in the hospitality industry is: - Answers - being a service-
oriented person
In the hospitality industry the concept of perishability means: - Answers - an unsold
airline seat, hotel room, or empty restaurant table
Each of the following is a characteristic of the Hospitality Industry EXCEPT: - Answers -
The service product and the guest are seperate
Guest calls for reservations and a guest welcome are both examples of what? -
Answers - moments of truth
Franchising is - Answers - B and C ( used in the hospitality industry to rapidly expand
business / a concept that allows a company to use other people's money for growth
rather than financing )
An organization that rates and classifies hotels and awards them diamonds is the: -
Answers - American Automobile Association
The executive committee of a hotel includes all of the following except: - Answers - The
executive housekeeper
The front office, housekeeping, security and communications all fall under what
department? - Answers - rooms division
The area of a hotel most often described as the nerve center or hub of a hotel is the: -
Answers - front office
The individual responsible for the task of balancing the guests accounts receivables is
the: - Answers - night auditor
Intangible means - Answers - cannot be perceived by the senses
Guest loyalty - Answers - keeping guests happy and returning often
Property management systems are designed to assist front office employees in
performing functions related to what tasks? - Answers - Reservations, rooms and guest
account management
ANSWERS
Since it's introduction, the pineapple has been internationally recognized as: - Answers -
A symbol of hospitality
Key to being successful in the hospitality industry is: - Answers - being a service-
oriented person
In the hospitality industry the concept of perishability means: - Answers - an unsold
airline seat, hotel room, or empty restaurant table
Each of the following is a characteristic of the Hospitality Industry EXCEPT: - Answers -
The service product and the guest are seperate
Guest calls for reservations and a guest welcome are both examples of what? -
Answers - moments of truth
Franchising is - Answers - B and C ( used in the hospitality industry to rapidly expand
business / a concept that allows a company to use other people's money for growth
rather than financing )
An organization that rates and classifies hotels and awards them diamonds is the: -
Answers - American Automobile Association
The executive committee of a hotel includes all of the following except: - Answers - The
executive housekeeper
The front office, housekeeping, security and communications all fall under what
department? - Answers - rooms division
The area of a hotel most often described as the nerve center or hub of a hotel is the: -
Answers - front office
The individual responsible for the task of balancing the guests accounts receivables is
the: - Answers - night auditor
Intangible means - Answers - cannot be perceived by the senses
Guest loyalty - Answers - keeping guests happy and returning often
Property management systems are designed to assist front office employees in
performing functions related to what tasks? - Answers - Reservations, rooms and guest
account management
