HFT 1000 EXAM 1 QUESTIONS WITH VERIFIED
ANSWERS
True/False- The hospitality product is intangible - Answers - True
Overall, hospitality encompasses those service organizations that offer - Answers -
Food, Drink, Lodging, and Entertainment
What is the single most important element for success in the hospitality industry? -
Answers - Taking good care of the guest
What are the two largest sectors? - Answers - Lodging and Food Service
Within the lodging industry, what is the only common bond between the different types?
- Answers - A sleeping room
The basic strategy in the lodging business is to - Answers - Sell rooms
The challenge for marketing is - Answers - To bring people in to buy rooms
Who determines the quality and value? - Answers - The guest
What is the food service growing at a dynamic rate? - Answers - People are changing
their eating habbits
What are the two aspects of any service environment? - Answers - Ambiance and
Servicescape
What is Ambiance? - Answers - Made up of decor, sound level, lighting, furniture, and
the symphony of dining sounds
What is Servicescape? - Answers - The impact the environment presents on the
customer
The largest segment of the food service industry is - Answers - Quick-Service or Fast-
food
What is branding? - Answers - Taking a known brand like McDonald's and opening that
facility in a hospital or school
True/False- Globally, hospitality is one of the fastest growing industries in the world -
Answers - True
, Hospitality enterprises are part of what industry? - Answers - Service
What does "The Moment of Truth" mean? - Answers - Any time a guest comes in
contact with anything or anyone and what comes from that interaction
What 3 parts is our economy made up of? - Answers - Agriculture, Manufacturing,
Service
True/False- A guest room is a perishable product? - Answers - True
What are the 4 types of restaurants? - Answers - Fine Dining, Casual, Fast Food, Fast
Casual
Where is the stela that states the first laws established for pricing and licencing -
Answers - Louvre Museum in Paris
The modern business of hospitality developed predominantly in ______ and ________
in the 19th century - Answers - Europe and America
The most famous hotel of the late 19th century was what? - Answers - Savoy Hotel in
London
The Savoy Hotel was the first major buildings that did what? - Answers - Was powered
entirely by electricity and to have private en suite bathrooms
What was the first lodging property in the US? - Answers - Tremont House in Boston
Who was the most famous hotelier of the first half of the 20th century? - Answers -
Ellsworth Statler
What is different about Statler Hotels? - Answers - Luxury hotels with moderate prices
and the first to offer bathrooms, phones, and newspaper to every room
Conrad Hilton - Answers - Acquired the Statler Chain, making the combined company
the largest hotel operator in the world
Ernest Henderson - Answers - Sheraton Hotels- First hotel to be listed on the NYSE
Who own most of the hotels? - Answers - Independent investors
Now, the industry is organized according to price and quality levels known as _______ -
Answers - Segments
Who was the first to implement segments? - Answers - Hilton
ANSWERS
True/False- The hospitality product is intangible - Answers - True
Overall, hospitality encompasses those service organizations that offer - Answers -
Food, Drink, Lodging, and Entertainment
What is the single most important element for success in the hospitality industry? -
Answers - Taking good care of the guest
What are the two largest sectors? - Answers - Lodging and Food Service
Within the lodging industry, what is the only common bond between the different types?
- Answers - A sleeping room
The basic strategy in the lodging business is to - Answers - Sell rooms
The challenge for marketing is - Answers - To bring people in to buy rooms
Who determines the quality and value? - Answers - The guest
What is the food service growing at a dynamic rate? - Answers - People are changing
their eating habbits
What are the two aspects of any service environment? - Answers - Ambiance and
Servicescape
What is Ambiance? - Answers - Made up of decor, sound level, lighting, furniture, and
the symphony of dining sounds
What is Servicescape? - Answers - The impact the environment presents on the
customer
The largest segment of the food service industry is - Answers - Quick-Service or Fast-
food
What is branding? - Answers - Taking a known brand like McDonald's and opening that
facility in a hospital or school
True/False- Globally, hospitality is one of the fastest growing industries in the world -
Answers - True
, Hospitality enterprises are part of what industry? - Answers - Service
What does "The Moment of Truth" mean? - Answers - Any time a guest comes in
contact with anything or anyone and what comes from that interaction
What 3 parts is our economy made up of? - Answers - Agriculture, Manufacturing,
Service
True/False- A guest room is a perishable product? - Answers - True
What are the 4 types of restaurants? - Answers - Fine Dining, Casual, Fast Food, Fast
Casual
Where is the stela that states the first laws established for pricing and licencing -
Answers - Louvre Museum in Paris
The modern business of hospitality developed predominantly in ______ and ________
in the 19th century - Answers - Europe and America
The most famous hotel of the late 19th century was what? - Answers - Savoy Hotel in
London
The Savoy Hotel was the first major buildings that did what? - Answers - Was powered
entirely by electricity and to have private en suite bathrooms
What was the first lodging property in the US? - Answers - Tremont House in Boston
Who was the most famous hotelier of the first half of the 20th century? - Answers -
Ellsworth Statler
What is different about Statler Hotels? - Answers - Luxury hotels with moderate prices
and the first to offer bathrooms, phones, and newspaper to every room
Conrad Hilton - Answers - Acquired the Statler Chain, making the combined company
the largest hotel operator in the world
Ernest Henderson - Answers - Sheraton Hotels- First hotel to be listed on the NYSE
Who own most of the hotels? - Answers - Independent investors
Now, the industry is organized according to price and quality levels known as _______ -
Answers - Segments
Who was the first to implement segments? - Answers - Hilton
