POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
CASE STUDY WRITTEN REPORT
BUSINESS PROCESS OUTSOURCING
EXCELLENCE: DRIVING EFFICIENCY AND
GLOBAL SERVICE DELIVERY
Accenture Incorporated
As part of the requirements in
MANAGEMENT SCIENCE (BUMA 020)
Submitted by:
PAJOTA, Yuna Lescka M.
BSMA 2-7
Submitted to:
Prof. Bonifacio P. Echauz
, POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
NAME OF THE COMPANY
Accenture is a multinational company operating as a professional services and
information technology firm. It was established globally in 1989 as Andersen Consulting,
the consulting division founded under Arthur Andersen. In 2001, it adopted the Accenture
name and became an independent global company, with its headquarters in Dublin and
major Philippine operations headquartered in Makati. The company operates in the
information technology, consulting, and business process management industry, offering
services such as technology consulting, digital transformation, software engineering, and
business process outsourcing. Accenture primarily serves large enterprises, government
institutions, and multinational corporations across industries including banking,
telecommunications, healthcare, retail, and manufacturing. It is recognized as one of the
leading information technology and business process management companies in the
Philippines due to its global network, expertise, and large-scale operations.
BRIEF HISTORY OF ACCENTURE INC.
➢ 1950 – Accenture started as the consulting division of Arthur Andersen as a public
accounting firm. One of its first major projects was creating a computerized payroll
system for General Electric using UNIVAC technology.
➢ 1989 – The company officially became Andersen Consulting. It quickly grew as
more businesses needed help with technology and management consulting
services.
➢ 2001 – Andersen Consulting changed its name to Accenture after separating
from Arthur Andersen. In the same year, the company became publicly listed on
the New York Stock Exchange through a major IPO.
➢ 2010 – During the 2010s, Accenture expanded its services into digital innovation,
business strategy, and marketing. The company also bought firms like Fjord and
Droga5 to strengthen its creative and digital services.
, POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
➢ 2023 – Accenture focused heavily on artificial intelligence by investing $3 billion
in AI projects and services. The company also opened generative AI studios to
support businesses using AI technology.
➢ 2025 – Accenture announced plans to combine its main business divisions into
one unit called Reinvention Services. The change aimed to strengthen the
company’s AI-driven consulting and technology services.
SITUATION ANALYSIS
Porter’s Five Forces Analysis
1. Supplier Power – Moderate
• Accenture relies on skilled professionals such as consultants, developers, and
analysts, as well as technology providers like Microsoft, Oracle, and Amazon
Web Services.
• Skilled talent has bargaining power due to high global demand for technology
expertise.
• However, supplier power is reduced because the company can source talent
globally and maintain multiple vendor partnerships.
2. Buyer Power – High
• Buyers include large enterprises, government institutions, and multinational
corporations that purchase consulting and information technology services.
• Clients can switch to competitors such as Deloitte, IBM, or Capgemini if pricing
or service quality is not satisfactory.
• Buyers have a strong influence because many firms offer similar services,
increasing competition on pricing and quality.
3. Competitive Rivalry – High
CASE STUDY WRITTEN REPORT
BUSINESS PROCESS OUTSOURCING
EXCELLENCE: DRIVING EFFICIENCY AND
GLOBAL SERVICE DELIVERY
Accenture Incorporated
As part of the requirements in
MANAGEMENT SCIENCE (BUMA 020)
Submitted by:
PAJOTA, Yuna Lescka M.
BSMA 2-7
Submitted to:
Prof. Bonifacio P. Echauz
, POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
NAME OF THE COMPANY
Accenture is a multinational company operating as a professional services and
information technology firm. It was established globally in 1989 as Andersen Consulting,
the consulting division founded under Arthur Andersen. In 2001, it adopted the Accenture
name and became an independent global company, with its headquarters in Dublin and
major Philippine operations headquartered in Makati. The company operates in the
information technology, consulting, and business process management industry, offering
services such as technology consulting, digital transformation, software engineering, and
business process outsourcing. Accenture primarily serves large enterprises, government
institutions, and multinational corporations across industries including banking,
telecommunications, healthcare, retail, and manufacturing. It is recognized as one of the
leading information technology and business process management companies in the
Philippines due to its global network, expertise, and large-scale operations.
BRIEF HISTORY OF ACCENTURE INC.
➢ 1950 – Accenture started as the consulting division of Arthur Andersen as a public
accounting firm. One of its first major projects was creating a computerized payroll
system for General Electric using UNIVAC technology.
➢ 1989 – The company officially became Andersen Consulting. It quickly grew as
more businesses needed help with technology and management consulting
services.
➢ 2001 – Andersen Consulting changed its name to Accenture after separating
from Arthur Andersen. In the same year, the company became publicly listed on
the New York Stock Exchange through a major IPO.
➢ 2010 – During the 2010s, Accenture expanded its services into digital innovation,
business strategy, and marketing. The company also bought firms like Fjord and
Droga5 to strengthen its creative and digital services.
, POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
➢ 2023 – Accenture focused heavily on artificial intelligence by investing $3 billion
in AI projects and services. The company also opened generative AI studios to
support businesses using AI technology.
➢ 2025 – Accenture announced plans to combine its main business divisions into
one unit called Reinvention Services. The change aimed to strengthen the
company’s AI-driven consulting and technology services.
SITUATION ANALYSIS
Porter’s Five Forces Analysis
1. Supplier Power – Moderate
• Accenture relies on skilled professionals such as consultants, developers, and
analysts, as well as technology providers like Microsoft, Oracle, and Amazon
Web Services.
• Skilled talent has bargaining power due to high global demand for technology
expertise.
• However, supplier power is reduced because the company can source talent
globally and maintain multiple vendor partnerships.
2. Buyer Power – High
• Buyers include large enterprises, government institutions, and multinational
corporations that purchase consulting and information technology services.
• Clients can switch to competitors such as Deloitte, IBM, or Capgemini if pricing
or service quality is not satisfactory.
• Buyers have a strong influence because many firms offer similar services,
increasing competition on pricing and quality.
3. Competitive Rivalry – High
