SHRM CP EVALUATION EXAMS UPDATED
QUESTIONS AND ANSWERS SURE A+
✔✔Employee life cycle (ELC) - ✔✔Activities associated with an employee's tenure in an
organization.
✔✔Employee surveys - ✔✔Instruments used to collect and assess employee
perceptions about the work environment.
✔✔Employment branding - ✔✔Process of positioning an organization as an "employer
of choice" in the labor market.
✔✔Essential functions - ✔✔Primary job duties that a qualified individual must be able to
perform, either with or without reasonable accommodation.
✔✔External equity - ✔✔Situation in which an organization's compensation levels and
benefits are similar to those of other organizations that are in the same labor market
and compete for the same employees.
✔✔Flat-rate pay - ✔✔Provides each incumbent of a job with the same rate of pay,
regardless of performance or seniority; also known as single-rate pay.
,✔✔General pay increase - ✔✔Pay increase given to employees based on local
competitive market requirements; awarded regardless of employee performance.
✔✔Green-circle rates - ✔✔Situations in which an employee's pay is below the minimum
of the range.
✔✔Head count - ✔✔Number of people on an organization's payroll at a particular
moment in time.
✔✔Incentive pay - ✔✔Form of direct compensation where employers pay for
performance beyond normal expectations to motivate higher performance.
✔✔Incentives - ✔✔Payments in return for the achievement of specific, time-limited,
targets objectives.
✔✔Internal equity - ✔✔Situation in which employees feel that performance or job
differences result in corresponding differences in rewards that are fair.
✔✔Intrinsic motivation - ✔✔Desire to do things because they matter, because we like it,
because they're interesting, or because they are part of something important.
✔✔Job analysis - ✔✔Systematic study of jobs to determine what activities (tasks) and
responsibilities they include, personal qualifications necessary for performance of the
jobs, the conditions under which the work is performed, and the reporting structure.
✔✔Scenario/what-if analysis - ✔✔Statistical method used to test the possible effects of
altering the details of a strategy to see if the likely outcome can be improved.
✔✔Trend analysis - ✔✔Statistical method that studies the way in which a variable may
change over time.
✔✔Value chain - ✔✔The process by which an organization creates the product or
service it offers to the customer.
✔✔Rule of law - ✔✔Concept that stipulates that no individual is beyond the reach of the
law and that authority is exercised only in accordance with written and publicly disclosed
laws.
✔✔Transformational leadership - ✔✔Leadership based on vision and strategy and
focused on challenging and developing organizational members in order to attain long-
range results.
✔✔Value - ✔✔The benefit created when an organization meets its strategic goals.
, ✔✔Stereotyping - ✔✔Generalized opinions about how people of a given gender, race,
religion, age, education level, job type, or national origin look, think, act, feel, or
respond.
✔✔Validity - ✔✔Ability of an instrument to measure what it is intended to measure.
✔✔Weighted average - ✔✔Average of data that adds factors to reflect the importance
of different values.
✔✔Halo effect - ✔✔Type of measurement bias in which analyst allows one strong point
that he or she values highly and that works in subject's favor to overshadow all other
information.
✔✔Jurisdiction - ✔✔Right of a legal body to exert authority over a given geographical
territory, subject matter, or persons or institutions.
✔✔Median - ✔✔Middle point above and below which 50% of scores in a set of data lie.
✔✔Regression analysis - ✔✔Statistical method used to determine whether a
relationship exists between variables and the strength of the relationship.
✔✔HR Expertise (HR Knowledge) - ✔✔The knowledge of principles, practices, and
functions of effective human resource management.
✔✔Leadership and Navigation competency - ✔✔The ability to direct and contribute to
initiatives and processes within the organization.
✔✔Negative emphasis - ✔✔Type of measurement bias that involves weighting a small
negative reaction or piece of information more than it should objectively merit.
✔✔Reliability - ✔✔Ability of an instrument to provide results that are consistent.
✔✔Horn effect - ✔✔Type of measurement bias in which analyst allows one strong point
that he or she values highly and that works against subject to overshadow all other
information.
✔✔Key performance indicators (KPI's) - ✔✔Quantifiable measures of performance used
to gauge progress toward strategic objectives or agreed standards of performance.
✔✔Mode - ✔✔Value that occurs most frequently in a set of data.
✔✔Relationship Management competency - ✔✔The ability to manage interactions to
provide service and to support the organization.
QUESTIONS AND ANSWERS SURE A+
✔✔Employee life cycle (ELC) - ✔✔Activities associated with an employee's tenure in an
organization.
✔✔Employee surveys - ✔✔Instruments used to collect and assess employee
perceptions about the work environment.
✔✔Employment branding - ✔✔Process of positioning an organization as an "employer
of choice" in the labor market.
✔✔Essential functions - ✔✔Primary job duties that a qualified individual must be able to
perform, either with or without reasonable accommodation.
✔✔External equity - ✔✔Situation in which an organization's compensation levels and
benefits are similar to those of other organizations that are in the same labor market
and compete for the same employees.
✔✔Flat-rate pay - ✔✔Provides each incumbent of a job with the same rate of pay,
regardless of performance or seniority; also known as single-rate pay.
,✔✔General pay increase - ✔✔Pay increase given to employees based on local
competitive market requirements; awarded regardless of employee performance.
✔✔Green-circle rates - ✔✔Situations in which an employee's pay is below the minimum
of the range.
✔✔Head count - ✔✔Number of people on an organization's payroll at a particular
moment in time.
✔✔Incentive pay - ✔✔Form of direct compensation where employers pay for
performance beyond normal expectations to motivate higher performance.
✔✔Incentives - ✔✔Payments in return for the achievement of specific, time-limited,
targets objectives.
✔✔Internal equity - ✔✔Situation in which employees feel that performance or job
differences result in corresponding differences in rewards that are fair.
✔✔Intrinsic motivation - ✔✔Desire to do things because they matter, because we like it,
because they're interesting, or because they are part of something important.
✔✔Job analysis - ✔✔Systematic study of jobs to determine what activities (tasks) and
responsibilities they include, personal qualifications necessary for performance of the
jobs, the conditions under which the work is performed, and the reporting structure.
✔✔Scenario/what-if analysis - ✔✔Statistical method used to test the possible effects of
altering the details of a strategy to see if the likely outcome can be improved.
✔✔Trend analysis - ✔✔Statistical method that studies the way in which a variable may
change over time.
✔✔Value chain - ✔✔The process by which an organization creates the product or
service it offers to the customer.
✔✔Rule of law - ✔✔Concept that stipulates that no individual is beyond the reach of the
law and that authority is exercised only in accordance with written and publicly disclosed
laws.
✔✔Transformational leadership - ✔✔Leadership based on vision and strategy and
focused on challenging and developing organizational members in order to attain long-
range results.
✔✔Value - ✔✔The benefit created when an organization meets its strategic goals.
, ✔✔Stereotyping - ✔✔Generalized opinions about how people of a given gender, race,
religion, age, education level, job type, or national origin look, think, act, feel, or
respond.
✔✔Validity - ✔✔Ability of an instrument to measure what it is intended to measure.
✔✔Weighted average - ✔✔Average of data that adds factors to reflect the importance
of different values.
✔✔Halo effect - ✔✔Type of measurement bias in which analyst allows one strong point
that he or she values highly and that works in subject's favor to overshadow all other
information.
✔✔Jurisdiction - ✔✔Right of a legal body to exert authority over a given geographical
territory, subject matter, or persons or institutions.
✔✔Median - ✔✔Middle point above and below which 50% of scores in a set of data lie.
✔✔Regression analysis - ✔✔Statistical method used to determine whether a
relationship exists between variables and the strength of the relationship.
✔✔HR Expertise (HR Knowledge) - ✔✔The knowledge of principles, practices, and
functions of effective human resource management.
✔✔Leadership and Navigation competency - ✔✔The ability to direct and contribute to
initiatives and processes within the organization.
✔✔Negative emphasis - ✔✔Type of measurement bias that involves weighting a small
negative reaction or piece of information more than it should objectively merit.
✔✔Reliability - ✔✔Ability of an instrument to provide results that are consistent.
✔✔Horn effect - ✔✔Type of measurement bias in which analyst allows one strong point
that he or she values highly and that works against subject to overshadow all other
information.
✔✔Key performance indicators (KPI's) - ✔✔Quantifiable measures of performance used
to gauge progress toward strategic objectives or agreed standards of performance.
✔✔Mode - ✔✔Value that occurs most frequently in a set of data.
✔✔Relationship Management competency - ✔✔The ability to manage interactions to
provide service and to support the organization.
